1258 comments found

My site www.netoliagold.com is not working in Internet Explorer.

RenkliBeyaz

hi gladwynlewisvibes, please move your question to the forum.. we will check..

regards

RenkliBeyaz,

I have contacted you in the support forum, multiple times. Matters that require a bit of urgency need immediate or at the least assistance in 24 hours without delays. For you, it goes from 3 days to one week to respond to a query with a one word answer.

In terms of support, horrible. I’m having issues with the audio files in the theme. The hosting provider doesn’t support streaming per say, but supports progressive downloads. Or is there a way to host the audio streaming part on another server that support streaming? Because I don’t want to have to change servers just for the audio, because Media Temple is fairly fast!

RenkliBeyaz

hi gladwynlewisvibes, as i said on support forum you can use our audio file if you want.. so you can use an audio file from another server :)

by the way you have just one post in our support and i answered in an hour like this one :D

POSTED 22 HOURS AGO by gladwynlewisvibes

POSTED 21 HOURS AGO by renklibeyaz

regards

Default-user

I’m yet waiting for my support request to be attended to. My background manager is not working, and I have posted it for the last 16 hours mate. As for the previous request, I’ve added more comments on it, which you haven’t responded to.

RenkliBeyaz

gladwynlewisvibes, i logged in your control panel and you have missing plugin (ajax-comment-posting) please watch installation help video first.. and don’t update wp-pagenavi plugin.. you can find needed plugins in our zip file Plugins folder. (Help videos in Documentation folder also)

and don’t install any other plugin until you are sure the theme is working. you can be sure that theme has not any major issue that prevents you to install it correctly.

please watch the video, there may be a permission issue too..

regards

This theme isnt working with WP update 3.4.2.

can you please update the file so I start using this awesome theme :)

Oliver

RenkliBeyaz

hi olivermellan, there is not any known issue with 3.4.2. can you please login our support forum and tell us what is your problem.

www.renklibeyaz.com/forum

regards

Hi,

We have this theme on our website, and would like to make photo slideshow on background more slow and smooth. Can you help me, how its possible to make? I didn’t find any options in admin panel.

Yana.

RenkliBeyaz

hi Yana_S, can you please login with your purchaser account.. thank you

camilo1 Purchased

Hello When I try to upload an image for the background appear an error every-time: sample.jpg (75.65KB) – IO Error

(I change the file permissions)

RenkliBeyaz

hi camilo1, can you please move your question to the forum.. and PM your wp-admin and ftp info, we will check it for you.

www.renklibeyaz.com/forum

thanks

Hi,

I am sending same question form my purchase account: We have this theme on our website, and would like to make photo slideshow on background more slow and smooth. Can you help me, how its possible to make? I didn’t find any options in admin panel.

Yana.

RenkliBeyaz

hi butik-krasok, please move your question to our support forum..

www.renklibeyaz.com/forum

regards

Hello there..

Im intrested in that template and i have three questions. First i’d like to know if i must upload the video to the site or i can playback with a link, for example youtube or vimeo.?

Second can everybody enjoy the site with any browser?

And third are you gonna give us any instructions for the installation or any notes for the script so i can costumize the template as i like?

RenkliBeyaz

hi wethepeoplegr, thank you for your interest.

- yes, you can use youtube or vimeo videos. - yes, it supports all major browsers - theme has “how to videos” and we have support forum to help..

regards

Hello, I noticed that your demos have a yellow and purple “menu” bar on the left side. When I scroll over it it rolls into a menu. Is there a way to change the color? I want to buy this theme but purple and/or yellow are colors I am not fond of. Also, is there a way to add a sidebar? Your demo’s do not have any.

Thanks

RenkliBeyaz

hi myles542, thank you for your interest..

yes you can change its color what you want with css.. we can help to do it.. as you can see this theme is not a standard wordpress theme and doesn’t support sidebar.

regards

Hello again, id like to ask something else about “this way” template. can i set a backround video by a youtube or vimeo link or should i upload it on the site? What possible ways would i have to set the bg video? thank you for your time..

RenkliBeyaz

hi wethepeoplegr, yes you can use youtube or vimeo files for the background slider.

regards

Hi, I’m looking at purchasing this WP theme and have a question. I noticed that when you first land on the page, there’s no company logo, unless you open the menu bar. Is there a way to have a static logo somewhere on the page? Or have the menu bar completely open (showing the logo and pages) so people can see the logo at all times? Thanks for your help.

RenkliBeyaz

hi kteimo, thank you for your interest.

you can make your position your logo wherever you want with simple html and css.. as help after buying the template..

thank you

Hi RenkliBeyaz,
Few questions please, after my first ones in the “Site template” version (actually, this is the WP template I would like to purchase). As you asked me yesterday, here there are my questions :
> Ability to change the menu color (instead of black and white)?
> Ability to change the word “Menu” (is it the “Menu Opener and Closer Text”) and the ‘logo’ close to the ‘Menu’ word (like here : http://lebaronproductions.com/#!contact/)?
> Saw there : http://ofenpointner.de/#!ihr-beratungswunsch/ . Is this form made with your theme or an additional plugin?
. In this website, there are several contact forms. Can we add contact form as we need and everywhere?
> Saw there : http://ofenpointner.de/#!unsere-geschichte/
. This accordion is made with the theme or with an addtional plugin?
> Saw there: http://ofenpointner.de/#!der-ofen-berater/
This table is made with the theme or with an addtional plugin?
> Saw there: http://www.bestdayevermusic.com/#!sites-launched-stars-song-video-released/
. this website manage several blogs. Is your theme ability to insert more than one blog ?
. Is the Facebook connection supplied with the theme? . “Notify me of new posts via email” text is black with a black background=the text is invisible. Can’t the plugin access to your css ?

Thank you RenkliBeyaz for your answers. If you think to give me the help file is more confortable for you, feel free to give me.
Thank you again.

RenkliBeyaz

1) yes, with css.. 2) yes you can change the MENU text and that arrow image.. other requests needs customization and can’t be achieved with default features..

regards

SigorGiamus

Thank you RenkliBeyaz for your answers.

Best regards

RenkliBeyaz

your welcome

onespes Purchased

Hi,

when I first login to the website and click on “home” all the other link don’t work.

I’ve test it in Firefox, Chrome and IE9 . Please help me.

RenkliBeyaz

hi onespes, first of all be sure that your installation is correctly done. you can watch the video from Documentation folder.

then you can register our support www.renklibeyaz.com/forum

thank you

goge79 Purchased

Fantastic template and great support from developer. When i have had some question, there was a quickly answare from support

RenkliBeyaz

thank you so much goge79

I’m trying to add a google analytics code to my site using the “this way settings” panel but I keep getting an error. Is there anything you can suggest to fix this problem?

RenkliBeyaz

hi BGIllustration, please login with your purchaser account.

thank you

phaseone Purchased

I’m trying to add a google analytics code to my site using the “this way settings” panel but I keep getting an error. Is there anything you can suggest to fix this problem?

RenkliBeyaz

hi phaseone, first of all you can watch “General Settings” help video. you will see how to use Google Analytics’ code with the theme. (Help files are in Documentation folder).

And you can login to support forum if you can’t find how to solve.

www.renklibeyaz.com/forum

thanks in advance :)

Hi! I have found some difficulties in creating portfolios….

I have installed page navi (and got rid of a fatal error) but still the portfolio’s pictures wont show (thubnails or actual picture). I tried to install ajax-comment-posting but when I do, the site goes compelitelly black, neither the video background works (from vimeo) nor the menu shows.

Could you please help me out? Thanks!

RenkliBeyaz

hi desitegr, there are help videos in Documentation folder, did you check them ?

whitedash

Yes, I did, unlfortunately, in the videos everything works just fine and not on my install…

RenkliBeyaz

please login to forum and give us your URL to check.

www.renklibeyaz.com/forum

thank you

mhcall Purchased

Hi RenkliBeyaz,

I bought the template, because I started to love it. Howver, when it comes to the settings, I can’t neither save nor apply any changes, nor I can’t put our logo or any url to the settings and save the settings under a new name. Please can you help or give me a hint… my provider is www.strato.de. Actually strato should be ok, so the settings should work somehow, won’t they? Thank you in advance! Martin

RenkliBeyaz

hi mhcall, thank you for purchasing our theme.

please login to our forum (www.renklibeyaz.com/forum) then PM your wp-admin & ftp info. PM Title: “THISWAY WP – Saving Problem” we will check asap.

regards

lclarice Purchased

May I ask why my comment was flagged as inappropriate? I purchased this way theme and not happy with the service and product.

RenkliBeyaz

hi lclarice, we don’t remove your comment it is removed by themefores.net. we are ready to help you and will help you over support forum. you need to know that theme has not that kind of major issue to prevent you install this theme.

i will inform you over support forum.

regards

lclarice Purchased

Its clearly evident that your not responding to me or apologizing, you removed my comment and my opinion without displaying yours in response which I could have respected. I wouldn’t have been so upset with the product if I was responded to and given real help and answers. The only solution was there was no “uploads file”. Yes there was, I created it and tried it. It didn’t work and kept fooling around with the theme. Sent November 9th 6:14pm. I want a refund and I will happily walk away

RenkliBeyaz

lclarice, replied your previous comment and you can be sure that all your problems will be solved if your server supports some criterias.

a little info about your server, you said that its upload limit 5MB. this may be a problem but i am not sure. i will ask the developer. please PM your ftp info too. regards

Default-user

Its o.k. I got your html version and happy as pie. Everything is working. I gave up on wordpress themes its to much trouble figuring out what on earth is going on. I wish I went html in the first place but live and learn.

RenkliBeyaz

:) thank you lclarice

Hey great theme!

1. Why is the play button showing instead of the pause button when you land on my page? The video auto plays, so it should show a pause button like yours.

2. How do I make it automatically play the next video in the list? It just shows suggested videos at the end.

www.mogulpictures.com/pics

RenkliBeyaz

hi cliffmusic29, can you please move this question to the support forum.

www.renklibeyaz.com/forum

thank you

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