77 comments found

hi, is possible to make a ticket without having an account? is possible to make a ticket without loigin?

BigBangThemes

Hi,

Not sure I follow, could you please explain?

Cheers

Default-user

want to make a consultation portal where anyone can ask questions and where anyone can review the answers, so I need not be necessary to have an account, I think this theme might work fine but I want to know if you can ask questions without having to login. Later seek solutions for boths (think of a camcha) ;)

BigBangThemes

Hi,

Unfortunately that can’t be done without a hefty amount of customization. Thanks a lot for asking though!

Cheers

For that just make a forum or something on the website since you want it open. Maybe that may work

cheers

BigBangThemes

Hi,

I’m not sure what I can help you with.

Cheers

Hey I purchased your theme, im just haing some trouble making the content show up.

For example I am using your knowledge base section, take a look: http://support.geekstreamtv.com/. When you click say the category “Internet connection” it doesn’t bring none of the topics I have created. Why is that? I checked and the topics are in categories that are relevant to the topic categories. Please help, thanks.
BigBangThemes

Hi,

Please send this request to support@snoopyindustries.com with your purchase code, login details and url.

Cheers

Hi,

Do your theme support personal (private) ticket? From the screenshot it look like all ticket are public after submit.

Are Email Piping & Routing supported?

Thanks.

BigBangThemes

Hi,

All tickets are private, a customer can only see in the backend after he logs in his tickets. What’s available to the public is the knowledge base.

Cheers

Hi Andrei! i have some questions: 1- how exclude some categories for the ticket sending form? 2- if i exclude the search form from the homepage, may i have the ticket sender box at full size in the screen? 3- why topics categories and ticket categories are the same??

Thank you, and sorry for delay.. we have holidays, and i hope your 1 week support doesn’t treat unworking days.

PonzioPilato

Yeah! email sent! :D

PonzioPilato

Where are you?

BigBangThemes

Answered to the other ticket.

Hi happy new year,Is RTL supported?

BigBangThemes

Hi,

Happy New Year!

yeah it is.

Cheers

Kars Purchased

I get this error:

Warning: Invalid argument supplied for foreach() in /public/sites/support.niceservices.nl/wp-content/themes/ticketrama/includes/shortcodes.php on line 276

on the contact page.

BigBangThemes

Hi Kars,

I’ve received your ticket and will follow with info.

Cheers!

no woocommerce?

BigBangThemes

Hi,

Nope, it has no woocommerce.

Cheers

Hi, will you be implementing AJAX livesearch in the search on the homepage? With the results linked to the knowledge base?

Thanks

BigBangThemes

Hi,

The search form is fully functional as it is, it will find knowledge base items as well as blog posts.

Cheers

Hi,

if a user creates a ticket, is this displayed in the topics section too?

i don’t want my clients support query to be visible front page except the back end

BigBangThemes

Hi,

The tickets are private between the client and the admins.

Cheers

RTL support ?

BigBangThemes

Hi,

Yes Ticketrama does provide RTL support.

Cheers, Andrei

Nice theme but one of your JS file is continuously hanging the browser.

BigBangThemes

Hi,

We haven’t found any issues with the JS. If you need us to help with anything let us know.

Cheers

I just bought Ticketrama and after installing the theme, it looks NOTHING like the demo. So, naturally, my question is… how do I get it look like the demo?

Default-user

4) Sorry a final question, how do I order the categories? They seem to be in Alpha order, so I called one “1st Getting Started”, but I’d rather call it “Getting Started”, but I need this to be the top category… yet if Alpha it won’t.

5) Also how do I control the order of the articles inside the categories, also on this page? For instance in “1st Getting Started” I need the “Setup Guide” to be the 1st article… as this is most important for people to find first.

http://help.sumoscheduler.com/videos-articles/

THANKS FOR YOUR HELP. IF WE CAN SOLVE THESE ISSUES, WE’RE GOOD!

Default-user

Hey Snoopy Industries? Any suggestions here, we need to make a decision on if we are going to use TicketRama or another solution?

PS: I think this would work a lot better if you actually used TicketRama for your own support and provided us a knowledge base of HOW TO articles. Just an idea. :-)

BigBangThemes

Hi Jason,

For the future, this would go much faster if you’d contact support at support@snoopyindustrines.com .

1. I think that in your case it would be a good idea to enlarge all blocks. It’s not really an issue you can fix otherwise.

2. Are we still talking about the same category titles?

3. Adding 25 titles/category is super doable. The problem is if you want to add 25 titles in one category, and 2 in some other. That’s when things get really tricky. If you manage to keep all numbers “close” eg between 18 and 27, we can definitely make it work. Something like this: https://www.dropbox.com/s/bexkwsbfd6ntfxu/Screenshot%202015-03-20%2009.52.18.png?dl=0

4 & 5. Send us the login details and we’ll think about a trick :D.

Have a great day, Andrei

Hi, I want to have a similar short code like the most popular topics but then one specific for topics from one category group. Is this possible?

Thanks

BigBangThemes

Hi,

Unfortunately that would take quite a bit of customization work and it’s beyond the scope of our support. If you want that can be done, but you must hire a freelancer to do it.

Cheers!

Hi. How do I remove Login from the main navigation menu? Thank you.

BigBangThemes

Hi,

Please add this to your CSS:

.ticket-login-form { display: none; }

Can the users be verified by requiring an Envato purchase code verification before submitting a ticket?

BigBangThemes

Hi,

Unfortunately that’s not a feature in Ticketrama. Thanks for asking. We’ll be implementing that in TicketLab which is under development, but it’s probably still ~ 2 months away.

Cheers

facebook plugin not working in demo :S

BigBangThemes

Hi,

Thanks for notifying us, we’ll have a look at it and report back during the week. It’s probably a minor change in Facebook’s API, but we’ll fix it asap so if you’re planning of buying it you can either wait for it to be fix or buy it now, but we’ll be updating it anyway.

Cheers

by
by
by
by
by
by