66 comments found

hi, is possible to make a ticket without having an account? is possible to make a ticket without loigin?

SnoopyIndustries

Hi,

Not sure I follow, could you please explain?

Cheers

Default-user

want to make a consultation portal where anyone can ask questions and where anyone can review the answers, so I need not be necessary to have an account, I think this theme might work fine but I want to know if you can ask questions without having to login. Later seek solutions for boths (think of a camcha) ;)

SnoopyIndustries

Hi,

Unfortunately that can’t be done without a hefty amount of customization. Thanks a lot for asking though!

Cheers

For that just make a forum or something on the website since you want it open. Maybe that may work

cheers

SnoopyIndustries

Hi,

I’m not sure what I can help you with.

Cheers

Hey I purchased your theme, im just haing some trouble making the content show up.

For example I am using your knowledge base section, take a look: http://support.geekstreamtv.com/. When you click say the category “Internet connection” it doesn’t bring none of the topics I have created. Why is that? I checked and the topics are in categories that are relevant to the topic categories. Please help, thanks.
SnoopyIndustries

Hi,

Please send this request to support@snoopyindustries.com with your purchase code, login details and url.

Cheers

Hi,

Do your theme support personal (private) ticket? From the screenshot it look like all ticket are public after submit.

Are Email Piping & Routing supported?

Thanks.

SnoopyIndustries

Hi,

All tickets are private, a customer can only see in the backend after he logs in his tickets. What’s available to the public is the knowledge base.

Cheers

Hi Andrei! i have some questions: 1- how exclude some categories for the ticket sending form? 2- if i exclude the search form from the homepage, may i have the ticket sender box at full size in the screen? 3- why topics categories and ticket categories are the same??

Thank you, and sorry for delay.. we have holidays, and i hope your 1 week support doesn’t treat unworking days.

PonzioPilato

Yeah! email sent! :D

PonzioPilato

Where are you?

SnoopyIndustries

Answered to the other ticket.

Hi happy new year,Is RTL supported?

SnoopyIndustries

Hi,

Happy New Year!

yeah it is.

Cheers

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