Hello! Great Theme!
Is there any system of payment for special users?
How the back-end support system works? Could I use some moderator account to see it in action?
I’d pay more money to add some new functionalities.
We can discuss this by e-mail: firstname.lastname@example.org
Unfortunately we don’t have a payment system in place. The backend system is the standard Wordpress one, all admins can reply to all tickets and mark them as resolved. It’s not something overly complicated.
Unfortunately at the time being we don’t have time for such big custom jobs, but thanks for the offer.
Hi! In my business we have a tecnic support. So a client brings in a broken product, we create a support order for him, and we contact him when its done.
Can i with ticketram create like a support order and with that a ticket, and give the client login information? So he can check status, and also reply in the ticket. But the idea its at fisth hand print a support order for him
Thanks for contacting us.
I hope this answers your question…. With ticketrama your client can go on the site and create a ticket, and then when he needs to send an update or check on an update he can log in and check the ticket.
Is the idea that you want your team to create the ticket for him?
Hello, I wanted to know if your template is compatible with the latest version of Wordpress “4.3”. Thank you very much and greetings!!!
Yes it is. Actually we just issued an update with loads of fixes.
It’s a magnificent template, I am very interested in buying it and I wonder if they plan a future update ?? Best regards.
PS They plan to create a FAQ page on the template
I’m not sure what you mean with “future update”? We just released an update a few days ago, but it’s still supported so we’ll issue new updates whenever necessary.
ThemeForest apology appears as the last update was on February 12, 2015.
Sorry for that, it was a minor human error. it’s fixed now.
Thanks for looking into our product.
I have a question. Can I add files on topics or comments?
Sorry for the delay. Please send this request over to email@example.com
I sent you messages more than 2 weeks ago but you haven’t responded.
Hi. That’s crazy! Can you please send me your ticket id? You can check our latest Wordie theme’s comments to see that we always offer timely support, we must have not got the ticket for some reason or perhaps it’s been dubbed as spam. Please send me the id and I’ll help you asap.
Hello. I cannot enable facebook and twitter login. How can I do that? Please make a video of making a facebook app and inserting it on this site. I tried to insert the codes on my site but it didn’t work.
I sent you messages more than 2 weeks ago but you haven’t responded. Why is that?
Just replied to your other comment. Waiting for the id.
Please check new ver of theme we not received mail from contact page and register function can’t send mail to user and forgot password also not send reset password message to user. I install theme different server but we getting same problem. Please fix it.
Thanks for the notice, we’ve also got your mail we’ll be looking into the issue for you.
I am having issues with registration. Sent a message a couple days ago, did not receive a reply. The users get created but they don’t receive an email with their details. Please let me know how to fix this:
Where did you send the message? Please send to firstname.lastname@example.org . If you’ve done that, please send us your ticket id.
I am not sure about ticket id, received a confirmation email on last week when I submitted it:
Request received Item Support Message sent from jaenvit?
!!! IMPORTANT !!!
In order to speed up the process please make sure to send us your PURCHASE CODE, active URL and login details so we can help you as soon as we receive your notification.
To add additional comments, reply to this email.
Okay I found it (I think). We’re going to reply asap.
Hi. I´m wondering if it´s possible to use this theme for complaints. Is it possible to:
1) Make the tickets visible for everybody?
2) Have the possibility to restrict answer for special role assignments?
3) Have the possibility to other comments (other users) in the same ticket?
If you can help me with ideas how to turn this theme in a complaint theme it would help me a lot. Thanks.
Unfortunately it’s not versatile enough to do that, and none of the 3 things above are possible. Some time in the next 2 months or so we’re going to release a new theme that will be able to offer that versatility.
Is it possible to have tickets working like comments (need an approval before it goes live?). If so, how can it be done? Another plugin?
Unfortunately not We’re going to release a theme some time after the new year that will be much more feature-full than this one.
I am unable to get registered. I have setup FB APP ID as per your instructions. When I try to register through FB, it gives me an error in the end of registration “Failed to login etc..”.
Additionally, It also doesn’t send registration email to user, if a user doesn’t register through FB or Twitter.
Please help asap.
Thanks for contacting us. Please send the ticket to email@example.com with your login details and website url.
I had sent you required details the same day (last Friday) you requested the information but still waiting for you reply dear.
Please also let me know where the emails are sent through the contact form on contact us page. Because I have placed my email address in the theme options but I am not receiving emails on that email address.
Additionally, in context to above email, Twitter registration is working absolutely fine. But FB registration doesn’t work. And simple registration (without Twitter or FB) doesn’t send email to user for his / her login details.
Your usual swift action is required please.
Thanks for contacting us about this. Please send over your ticket id and I’ll make sure somebody gets to it asap!
When I sent email to firstname.lastname@example.org, though I got an auto-generated Zendesk email reply but there was not any Ticket # in that email.
i have sent email from : email@example.com on 27-11-2015
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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