60 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
dr_whom Purchased

Hi really enjoying the theme but I was confused about topics and tickets. I assumed that tickets would become part of the knowledgebase. Is it possible to blend the two, or have the tickets as publicly viewable? I suppose I’m after more of a stackoverflow type arrangement where people can see and respond to each other’s questions.

Also – where would a user add a topic?

SnoopyIndustries

Hi,

Sorry for the delay. Unfortunately it’s not possible to blend the two, however it is possible to make the tickets publicly viewable, but that might get really annoying without a proper way of searching through them, so I’d advise against that unless you want to hire a third party dev to help you with that, I wouldn’t advise you to make them public.

Let us know if you need help. Andrei

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello.

Pre Sale Question:

The Testaccount does not work … can u fix that Please??!

Thanks.

SnoopyIndustries

Hi there,

I just checked and it does. Please watch out for typos. Let me know if you still have problems

Cheers

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
  • United States

Hi there,

Couple Questions, What is the process for securing the information from client posts? Looking to prevent client information from being public and choosing what to be shared as part of seo and search.

is the css modifiable? To be able standardize colors/look to match rest of site.

Thanks

ssystems

After further testing.. It appears that tickets are public. Is there a way to resolve that?

ssystems

I do not want ticket information available.

SnoopyIndustries

Hi there,

Not sure what you mean by that. As earlier mentioned, each subscriber can only see his own ticket and not those of others, and admins can see all tickets (in order to be able to reply to them).

Cheers

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United States

I also tried logging in using user Test Account password test, with no luck… verified capitalization and the space between test and account.

SnoopyIndustries

Hi,

I have reset the password just in case. Please try again using the same credentials.

Cheers

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
growblu Purchased

1. How do you change text color in submit ticket form, contact form? The current text color is a really light gray and is hard to read. We want to change it to black or dark grey.

2. Is it possible for users to sign up using their email as their username, and choose their own password instead of the auto generated?

3. Can you put menu items in the header and remove the collapsible menu.

4. Can you remove Twitter login since we can’t use this?

5. My ticket categories are not showing up on the frontend when someone goes to submit a ticket. I have tried checking chrome, IE and Firefox with no luck. You can check by going to http://growblu.com/customer-support-center/

6. Can we add function to allow users to upload a files in the “submit ticket” form?

Thanks!

SnoopyIndustries

Hi there,

Please forward your list of requirements to support@snoopyindustries.com and we’ll take it from there.

Cheers

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Just wanted to bump the request for a pay-to-create-a-ticket scenario that another user asked a while ago. Is this under development yet, or have users figured out a workaround?

Thanks in advance.

SnoopyIndustries

Hi Catalysts,

Unfortunately I haven’t heard about anybody who might have done that and it hasn’t been taken under dev, nor will it. Let us know if we can help you with anything else.

  • Argentina
  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Nice design?

Its possible to add more custom fields to the form? And also the ability to add attachments?

Thanks

SnoopyIndustries

Hi kiwii,

By default it’s not. You need some coding skills or to hire a third party dev to do it.

Andrei

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
sharful Purchased

do you have any plugins for help desk ticketing system with reporting facility

SnoopyIndustries

Unfortunately not, sorry. However you could try to get some third party dev to help you out, it’s not an impossible feature.

Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
neha235 Purchased

@snoopyindustries The theme referred by talvinder27 was bought from my account.

SnoopyIndustries

Hi Neha,

Thanks for the info – please contact us at support@snoopyindustries.com and we’ll be more than happy to help you guys out. Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, I want to ask about this theme. Does it support rtl lang like arabic or not?

Thanks…

SnoopyIndustries

Hi alezah,

It does support rtl. If you need further help let us know.

Cheers

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I want to know if you`re going to update or it this already works with wordpress 3.8.1. Also, the admins can answer to questions… I wanted to see an admin page…

SnoopyIndustries

Hi,

It’s already been updated to function with WP 3.8.1. The admins can answer to questions as simple comments when logged in. there’s no special admin page.

Cheers

SnoopyIndustries

Hi,

It’s already been updated to function with WP 3.8.1. The admins can answer to questions as simple comments when logged in. there’s no special admin page.

Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Pre-purchaser here,

I want to use this system similar to JIRA. Our company has massive to-do lists and I am thinking integrating this would make for a smoother workflow. Am I right in my thinking? What are some of the limitations with this? Can you assign tickets to certain people? Can you had workflow commands in (i.e. if I am finished with my duties inside the ticket, can I forward it to another department within this system?)

Is it also possible for assigned tickets to also be forwarded to our emailing addresses?

SnoopyIndustries

Hi there,

Unfortunately this is more than a helpdesk, support theme than an organizer one. I don’t think that this is the best theme for your needs unfortunately. Let us know if you need any more help.

Cheers

SnoopyIndustries

Hi there,

Unfortunately this is more than a helpdesk, support theme than an organizer one. I don’t think that this is the best theme for your needs unfortunately. Let us know if you need any more help.

Cheers

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • India

Hi,

I did sent you a message earlier but there was no answer. I need urgent help. Can i upload a logo in the theme. I need the logo on the right hand side next to menu. Can you please help me in that. I tried uploading the logo through your theme but as soon as i do that the theme does not work. Need help immediately.

SnoopyIndustries

Hi,

i couldn’t find your message. Please make sure to send it at support@snoopyindustries.com

Cheers

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello, Very good theme! When a registered user submits a ticket are their tickets only seen by them in their account area(no other users can see)?

SnoopyIndustries

Hi,

Yes that’s how it works. The tickets are private and unfortunately there’s no way to make them public.

Cheers

Default-user

Thanks for the reply. Private feature is preferred.

SnoopyIndustries

You’re very welcome.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Is this already works with wordpress 3.9 or higher future upgrades? and support Chinese Language?

SnoopyIndustries

Hi,

Yes and yes. Let me know if you need any more help.

Cheers

Default-user
wooweb Purchased
Can you tell me how to set the short about: Latest Topics>Show More topics link url In your demo content, the link is fail. http://365d.tw
SnoopyIndustries

Hi Wooweb,

Please send us a support request at support@snoopyindustries.com and we’ll see what the issue is.

Cheers

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

PreSales Question:

Does this allow for us to configure IMAP or POP retrieval of emails to also generate tickets? While we like the functionality for someone to generate a ticket on the site, can tickets also come if someone emails a certain address?

Also, are there color variations?

SnoopyIndustries

Hi,

Unfortuantely that’s not a built-in feature of our theme. Let us know if you need any more details.

Cheers

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
sharful Purchased

I can not sign in with facebook. it is giving me error saying “Failed to login. Please refresh the page and try again.” I have tried and refreshed the page but not getting any results.

Default-user
sharful Purchased

Hello, I have sent log in info to your mail regarding “Connect with Facebook”. But I have not get any feedback yet. Waiting for Feedback.

Default-user
sharful Purchased

I have sent a support request several times regarding “Connect with Facebook” with log info as you request. But unfortunately I didn’t get any update.

SnoopyIndustries

Hi Sharful,

I’ve just replied. thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

hey man very nice. i have a few questions first: 1 is there a php &mysql template not a wp template 2 is there an option to add new categories. 3 can i use it as a knowlege base site not a s ticketing one.

thanks. and again gr8 template

SnoopyIndustries

Hi goldspink,

1. Nope, sorry. 2. Yes of course. 3. Of course.

Thanks!

  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items

Hello, I am impressed with this design,.. And now I need to buy this for complete ticket system, So will it work completely? Because I dont have much programmatic knowledge,... Please give me complete feature list…. And how to configure this?

SnoopyIndustries

Hi,

Thanks for the interest.

What exactly do you mean by “will it work completely”. It’s a fully functional support ticket platform. The tickets are private between the admins of the site and the one sending them.

Cheers

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello , just a few questions : 1. can I allow my existing wordpress users to add tickets ? 2.can the tickets be submitted from a custom page , I want to have a button to add a ticket inside each post in my website , so that when its clicked the add ticket pop up shows up. 3. Can the admin and users comment on the tickets via email ? 4. Can I prevent the tickets from showing up in the knowledge base ?

Thanks

SnoopyIndustries

Hi!

1. yes 2. That’s already the way it works. You’ve got the menu button, and when people click it the popup shows. 3. Unfortunately not. 4. The tickets don’t show up in the knowledge base. They only show up in the client’s backend and the admin’s. The knowleadge base is composed out of posts that you write to help your clients.

Cheers

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