Hello! Great Theme!
Is there any system of payment for special users?
How the back-end support system works? Could I use some moderator account to see it in action?
I’d pay more money to add some new functionalities.
We can discuss this by e-mail: firstname.lastname@example.org
Unfortunately we don’t have a payment system in place. The backend system is the standard Wordpress one, all admins can reply to all tickets and mark them as resolved. It’s not something overly complicated.
Unfortunately at the time being we don’t have time for such big custom jobs, but thanks for the offer.
Hi! In my business we have a tecnic support. So a client brings in a broken product, we create a support order for him, and we contact him when its done.
Can i with ticketram create like a support order and with that a ticket, and give the client login information? So he can check status, and also reply in the ticket. But the idea its at fisth hand print a support order for him
Thanks for contacting us.
I hope this answers your question…. With ticketrama your client can go on the site and create a ticket, and then when he needs to send an update or check on an update he can log in and check the ticket.
Is the idea that you want your team to create the ticket for him?
Hello, I wanted to know if your template is compatible with the latest version of Wordpress “4.3”. Thank you very much and greetings!!!
Yes it is. Actually we just issued an update with loads of fixes.
It’s a magnificent template, I am very interested in buying it and I wonder if they plan a future update ?? Best regards.
PS They plan to create a FAQ page on the template
I’m not sure what you mean with “future update”? We just released an update a few days ago, but it’s still supported so we’ll issue new updates whenever necessary.
ThemeForest apology appears as the last update was on February 12, 2015.
Sorry for that, it was a minor human error. it’s fixed now.
Thanks for looking into our product.
I have a question. Can I add files on topics or comments?
Sorry for the delay. Please send this request over to email@example.com
I sent you messages more than 2 weeks ago but you haven’t responded.
Hi. That’s crazy! Can you please send me your ticket id? You can check our latest Wordie theme’s comments to see that we always offer timely support, we must have not got the ticket for some reason or perhaps it’s been dubbed as spam. Please send me the id and I’ll help you asap.
Hello. I cannot enable facebook and twitter login. How can I do that? Please make a video of making a facebook app and inserting it on this site. I tried to insert the codes on my site but it didn’t work.
I sent you messages more than 2 weeks ago but you haven’t responded. Why is that?
Just replied to your other comment. Waiting for the id.
Please check new ver of theme we not received mail from contact page and register function can’t send mail to user and forgot password also not send reset password message to user. I install theme different server but we getting same problem. Please fix it.
Thanks for the notice, we’ve also got your mail we’ll be looking into the issue for you.
I am having issues with registration. Sent a message a couple days ago, did not receive a reply. The users get created but they don’t receive an email with their details. Please let me know how to fix this:
Where did you send the message? Please send to firstname.lastname@example.org . If you’ve done that, please send us your ticket id.
I am not sure about ticket id, received a confirmation email on last week when I submitted it:
Request received Item Support Message sent from jaenvit?
!!! IMPORTANT !!!
In order to speed up the process please make sure to send us your PURCHASE CODE, active URL and login details so we can help you as soon as we receive your notification.
To add additional comments, reply to this email.
Okay I found it (I think). We’re going to reply asap.
Hi. I´m wondering if it´s possible to use this theme for complaints. Is it possible to:
1) Make the tickets visible for everybody?
2) Have the possibility to restrict answer for special role assignments?
3) Have the possibility to other comments (other users) in the same ticket?
If you can help me with ideas how to turn this theme in a complaint theme it would help me a lot. Thanks.
Unfortunately it’s not versatile enough to do that, and none of the 3 things above are possible. Some time in the next 2 months or so we’re going to release a new theme that will be able to offer that versatility.
Is it possible to have tickets working like comments (need an approval before it goes live?). If so, how can it be done? Another plugin?
Unfortunately not We’re going to release a theme some time after the new year that will be much more feature-full than this one.
I am unable to get registered. I have setup FB APP ID as per your instructions. When I try to register through FB, it gives me an error in the end of registration “Failed to login etc..”.
Additionally, It also doesn’t send registration email to user, if a user doesn’t register through FB or Twitter.
Please help asap.
Thanks for contacting us. Please send the ticket to email@example.com with your login details and website url.
I had sent you required details the same day (last Friday) you requested the information but still waiting for you reply dear.
Please also let me know where the emails are sent through the contact form on contact us page. Because I have placed my email address in the theme options but I am not receiving emails on that email address.
Additionally, in context to above email, Twitter registration is working absolutely fine. But FB registration doesn’t work. And simple registration (without Twitter or FB) doesn’t send email to user for his / her login details.
Your usual swift action is required please.
Thanks for contacting us about this. Please send over your ticket id and I’ll make sure somebody gets to it asap!
When I sent email to firstname.lastname@example.org, though I got an auto-generated Zendesk email reply but there was not any Ticket # in that email.
i have sent email from : email@example.com on 27-11-2015
Thanks, just found them and sent a reply.
Thank you very much for your kind reply. We’ve received updated “Documentation” folder but please also reply for our above queries. i.e. registration problems..
So nice of you.
We have, we’ve required further info.
We have send purchase code, Themeforest Login name and ULR by email < please check Ticket No : (1992)
Thanks. We’ll be in touch.
almost 10 days passed we have bought this theme , but still unable to get reply from your side with some proper solution for New user Reg / Facebook connectivity and other bugs , we have sent you emails with all details you required in emails , world press login details also , but still waiting for using this theme with our clients , its seems you are offering very poor after sale services and this theme have many bugs . please fix all our issues at once please if possible ,
You’re not being truthful here, we’ve sent you loads of replies but you took a while to send the appropriate login details. We’ll be back in touch with further info.
I manually drag the file via FTP into the desired folder but whenever I live preview the theme I get, “Fatal error: Call to undefined function fw_get_categories() in /home/jsthelp/jsthelp.slamrish.com/wp-content/themes/ticketrama/includes/shortcodes_ticketrama.php on line 152”
Any clue why?
Did you send this as a reply to the ticket too?
Okay we’re going to get to your ticket today. THanks!
Hello Team, I recently purchased this theme for my company. WE are a huge fortune 500 company. I wanted to use this theme for a back end support system after hours.
I recently upgraded WP to 4.4 but this has broken the theme do I need to downgrade the theme back to 4.3.1 in order to get the theme working again?
I’ve seen your ticket and we’re going to make sure we get to it right now. Thanks for the notice, we need to look into it, although I don’t think it has to do with our theme, but we’ll def. investigate.
After the latest WP update the dashboard is gone. It’s showing blank. Deactivating the theme pulls it back up. So I think this is induced by the theme. Also in the erro log: [13-Dec-2015 18:01:24] PHP Warning: Invalid argument supplied for foreach() in /home8/clickco1/public_html/wp-content/themes/ticketrama/includes/shortcodes.php on line 276
Thanks for the notice. An update for this should go live within the next few hours.
Thanks so much!
After I log into my admin, I go to the dashboard but get an error – Fatal error: Call to undefined function fw_get_categories() in /home/shortspaner/public_html/wp-content/themes/ticketrama/includes/shortcodes_ticketrama.php on line 152
I have contacted supportand it says issue has been fixed and I need to update my theme but no instructions are provided on where to get the fix from. I also paid envato studio 2 weeks ago to install this theme so how do I update it?
We just issued an update with this fix. It will be accepted on Envato probably within the next few hours. Then we can help you update the theme. Just make sure you follow up with the ticket.
I messaged through theme forest and have chased up twice by email. The first email was send nearly a month ago. Please can you urgently advise on the below error. I have no plugins installed, only this theme. It happened after the new wordpress update.
Call to undefined function fw_get_categories() in /home/*/public_html/***/wp-content/themes/ticketrama/includes/shortcodes_ticketrama.php on line 152
We followed up with everybody, but just in case you didn’t receive a reply of ours:
PLEASE update the theme now. The bug was fixed.
I have downloaded the theme from the downloads page, from the main theme description page and it is still version 2.3 (September as per update history) Where can I find the new one?
There’s been a slight error in the description of the item, V2.3 is the latest one.
You’re very welcome
Can you advise how I hide the Wordpress top bar and dashboard? I can’t see it in the settings.
No worries! I sorted it out
Happy to see you’ve fixed this, let us know if you still need any help.
Is there a way to make all tickets private?
Unfortunately there isn’t one.
Is there a plugin you can recommend? Or is this something that is going to be implemented as not everyone who uses a support system wants to the world to see their support queries.
Unfortunately we don’t have a plan at the moment to implement it, and I can’t recommend a plugin either because that would require us to guarantee compatibility.
Have a lovely day.
Two years ago you added how to modify SHOW MORE TOPICS since then the php has changed, I seem to be taken to [http://plugins.pk/demo/wp/ticketrama/?page_id=2] when i hit tap why and how can one change it to go to /topic/
still no updates
Sorry for the delay. Did you log a support ticket with this? If not, then please send us a ticket at firstname.lastname@example.org so we can look into this asap.
Thanks so much
The demo link doesn’t work for me. Says the server at labs.am-themes.com can’t be found.
Hello athemez! Unfortunately our server is down for the moment. We are working on it super hard to get it up and running.
Thanks a lot for poiting that out and for you patience!
Done! We are live again! Enjoy
This webpage is not available
Hi there crelegant! Currently we are experiencing some minor server issues that should be taken care of in a couple of hours tops!
Thanks a lot for pointing that out. We appreciate it!
Hello. I cannot enable facebook and twitter login. How can I do that? I tried to insert the codes on my site but it didn’t work.
Please log a ticket with email@example.com and we’d be happy to help out
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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