63 comments found

Why page not found??

SnoopyIndustries

Not sure, it’s not on our end, it’s the marketplace.

SnoopyIndustries

Try now.

Nice project, good luck with sales.

SnoopyIndustries

Thanks a lot!

Great work buddy :)

SnoopyIndustries

Thanks a lot David :)

Nice work bro , Hope you get great sales

SnoopyIndustries

Thanks a lot man!

Wo ho hooo a Wordpress already! congrats! GLWS friend. :O

SnoopyIndustries

:D hehe. Thanks a bunch Nutzumi. Don’t celebrate, I’ll be back on the marketing list with something nice soon. Haha.:D

Great theme :)

SnoopyIndustries

Thanks a lot man!

I really like this theme, it’s simple and awesome! But the menu is to long, it goes beyond my screen and I have 1920*1080 resolution so maybe you could fix it since there are alot of users with smaller screens ^^ Using google chrome browser

SnoopyIndustries

Thanks a lot for the tip. Unfortunately this is one of the limitations of such a menu structure.as a user you won’t need things like page sidebar left and sidebar right and shortcodes so the menu won’t be that long. Anyway I’ll adjust. Cheers

Great theme! Is it possible that the correct answer is up? Who mark the answer as correct, the administrator? Is it possible to other prefiles? Is it possible to create profiles with benefits?

Thank you! Great job.

SnoopyIndustries

Hi,

Thanks a lot. I’m not sure what you mean with the correct answer is up. You want the correct answer to be the first comment available? If yes, we’ll help you do that. Yes the admins can mark an answer as correct ( actually it’s solved). I’m not sure what you mean with the last two questions. Please try amd explain. Cheers

Great Theme!

I have three question before buying: 1. Is it translatable? 2. Is it compatible with “WPML” language translation plugin? 3. Is it RTL ready?

SnoopyIndustries

Hi Bisco, Thanks for the appreciation.

1. it is translatable, you can do that using the Poedit plugin.

For 2 and 3, there will be an update some time in the next 5-7 days which will include these. They have been left out of the first release from personal reasons, I simply didn’t have enough time in the last few days to attend to these as well, but they are going to be included soon, so even if you’ll buy it those will follow really quick.

Cheers

Would like to see an option for paid “priority” support as well as paid ticket options for business’s and companies who use a “pay-per-incident” business model.

SnoopyIndustries

Hi FoxDen,

There’s no reason why the HTMl wouldn’t work. You can buy it and if it doesn’t work, ask themeforest for a refund and you would get the money back. Let me know if we can help with anything else

Cheers

FoxDenHosting

Hey,

Thanks for the quick reply. My question was if there was a way to integration a payment gateway into the ticketing system incase someone wanted to charge for ticket support or charge for a “priority” ticket

Also, Envato does not issue refunds for items that have been downloaded due to the nature of the purchased content.

Thanks

SnoopyIndustries

HI,

Sorry but I’ve actually replied to you what should have been replied to another client and vice-versa. Here was your reply:

Thanks a lot for the suggestion it’s actually an extremely intelligent one. THere are two ways we can go about this. The first, and the most time-consuming one would be to wait and see if other users will also request this feature. The second being that you can buy the theme and pay a small customization fee to us and get to use this system as well. Since this would also benefit us, the fee won’t be a large one, but it still remains to see how much of a customization this would need. Cheers

Yes this is what i have been waiting for !!!! its sweet!!!! I love how they can login in with social media

SnoopyIndustries

:D We’re glad to hear that! Cheers!

I would like to purchase this but for our internal team only – is there a simple/good way to create a “gateway” page (much like a membership site) so the public cannot see the site?

SnoopyIndustries

Hi,

Of course yes. There are a lot of coming soon plugins, some available for free at www.wordpress.org/plugins and some very impressive ones available here on Themeforest. So the external clients would come to a nice page with some social and perhaps a blog, while logged in people (staff) will be able to see the actual website.

Cheers!

I really regret that I don’t need a ticketing… Can I convert it to the website template? :delicious:

Good luck with sales!

SnoopyIndustries

:)) lol. Thanks for the kind words, and yes, it has all it needs to be a complete regular website. Have a great day!

Hi! really nice work!

Question: Does the ticketing system work through a forum plugin or something? or is it a custom build system? Just wondering since most ‘ticket’ systems use bbpress or something..

again, realy nice work.

SnoopyIndustries

It’s a built-in system. It doesn’t require any plugin. The Twitter and Facebook logins require you to register the app with the developer versions of the two sites, but that’s explained in a step by step tutorial in the documentation.

Thanks a lot for appreciation.

Cheers

SnoopyIndustries

You’re very welcome.

Could i use this theme as a ‘child theme’ or for a particular area of a website such as ‘support’ whilst the main theme controls the rest of the site?

I have a charity site where this functionality is ideal for a knowledge base or support.

SnoopyIndustries

Hi,

Of course you can. You can also install it in a separate folder if you want to. For example install it on www.domain.com/support

And then link the support menu tab in www.domain.com to www.domain.com/support

Cheers

nice theme…Good luck w/ sales :)

SnoopyIndustries

Thanks a bunch.

Good idea! nice :)

SnoopyIndustries

Thanks a lot!

I’m having trouble setting up the theme. All I can see if a gray background. Help!

SnoopyIndustries

Hello,

Thanks for purchasing the theme. Please open up the documentation and follow the videos you’ll find right at the top of the documentation. If you still have issues setting it up send us an email through the contact form on our page and we’ll be right with you.

Cheers

MKnudsen Purchased

Hi

Great theme,

Question: 1) On Submit ticket I need to add more fields like Department (Textfield) How critical is your problem (DropDown), Who does your problem effect (DropDown) ect.. where can I add these extra fields?? 2) Is there any chance that the use will reach an email when submit a ticket?? 3) Is there a shortcode for SOLVED ticket on the front page?? 4) On knowlegde base how can I edit the category, when I go backend and choose Topics and catogory there is a lot of categories but only one catogory is shown frontend that is Contribution

Best regards

Morten Knudsen

SnoopyIndustries

Hi,

Thanks a lot for contacting us. Please use the contact form on our profile page for further discussions as I will need a few more details from you.

1. You can add more fields, but where do you want the choices to show? I mean, I choose that it’s a critical problem, where will that show (where will the admins see that it’s critical)?

2. You want the user to get an email when he submits a ticket, or the admins when a user does?

3. Yes, the whole homepage is constructed out of shortcodes witch you can use anywhere else on the site.

4. I’m not sure I get this. Where is there only the “Contribution” category set?

Cheers!

Default-user
MKnudsen Purchased

Hi

Last week I send you PM mail via contact form, but no answer yet, could you please help me out.

Thanks

Best regards

SnoopyIndustries

Hi,

I haven’t got any notice. Please try again at the earliest, but this time use support@am-themes.com so we can make sure it gets to me.

Cheers

Hi,

Something isn’t clear for me. When a user submits a ticket, is the ticket private, I mean, only visible for that user or can everybody on site view it?

Thanks in advance, the theme looks promising!

SnoopyIndustries

Hi and thanks for the question.

When you submit a comment only you and all of the site admins can see it. If you want everybody to see it that can be done with a bit of customization, but we thought this way would suit most people who want to keep things discrete.

Cheers

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