An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
The Preview mode looks funky, there is alot of missing items
Yes, I know. Unfortunately Tumblr can’t handle the API calls in this mode. And as we pull most if the images from the Tumbl’r API there is not much we can do.
My images are small compared to the Demo
To solve this problem go to Customize >Advanced and check “Enable high-res photos”
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.