An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by bitshok

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from bitshok:

Through our Help Center you can get the amazing support that you’ve heard everyone talking about. Register an account using your email address and search through the Knowledge Base or Submit a Ticket

You can also submit a ticket just by sending an email at

Theme Support includes:
  • Responding to questions or problems regarding the theme and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Theme Support does NOT include:
  • Customization and installation services
  • Support for third party software and plug-ins

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.