265 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi,

How do i add clients to sidebar

thank you

muffingroup

Hi,

Unfortunately it is not possible to add clients into Sidebar. Clients Slider item can be only used for pages where Content Builder is.

For future support please visit:

Support forum

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I changed an image on the home page, after I saved the page and viewed it the layout was broken, as if its not reading the CSS file. Help?

muffingroup

At first please do not spam our dasboard with your comments. If you can read what is on our profile or maybe under product written, you will see that we reply on each question within 24 hours. Your “tons” of comments won`t make it faster. It will be much slower because at first we need to flag your spammy comments.

Now you can explain what exactly is broken? We need url to your page and more details about you want to do and what happened…

For future support please visit:

Support forum

konektion

Theme skin was set to custom, I changed an image on the homepage and saved. The theme was no longer using the custom CSS. When I set it to blue it worked again.

muffingroup

Do you mean “background image” or “subheader image” in Theme options > Layout > General section? Please also send us access to your admin panel on PM and we`ll see what you did because definitely you did something wrong.

muffingroup

Nevermind. We found the problem!

Just open your file and you will see:

http://www.mountaintravelnepal.com/wp-content/themes/tisson/style.php?ver=1.0.3

Problem with maintanance plugin. Please turn it off and everything will be fine.

For future support please visit:

Support forum

konektion

Rad thanks.

muffingroup

No problem!

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

I am trying to sign into the support forum but its saying my email does not look valid. Its a valid hotmail address and I checked the spelling. What do I do now to get access to the support forum.

muffingroup

If you are not able to register on forum, then please send us information via contact form on our profile’s page http://themeforest.net/user/muffingroup and we`ll create this account for you asap.

Default-user

Yep sent a private message. Have yall emailed us back because we don’t have anything from you guys. Being able to access the forum is pretty important being this is not a simple theme to use by any means. So if you guys can please send that over that would be great.

muffingroup

Ok dude. We already answeared on your PM and we created account on forum for you. Please follow message that we sent to you because there is more informations about your account.

For future support please visit:

Support forum

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Hello,

Great looking theme. Just wondering if it the css would easily allow me to round the corners of the navigation, logo and things like that? Love your theme but looking for a bit of a rounded look. Thank you for your time.

muffingroup

Hi,

Unfortunately it is quite not possible because border radius works only with overflow and in this case it will cut the logo. You can try what we say and paste below code into Custom CSS section:

#Header .sixteen { overflow: hidden; border-radius: 10px; }

but it won`t look good as we said.

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Support forum

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Sold between 10 000 and 50 000 dollars

Hello, For the content builder … for example “Portfolio” ... the navigation arrows are green. How can i change this to red? I can’t find something in the Coulors tab in the Theme Appearance. Thank You

muffingroup

These arrows are images and are placed in css/skins/green/images/rev_slider_controls.png folder so if you want to change, then please replace them on FTP with the new one.

For future support please visit:

Support forum

SanGraphics

Thank you again … i have a couple of more questions.

1) How can I set up my email for the contact (i don’t seem to find this) 2) And where can I change the ” © 2013 All Rights Reserved. Powered by WordPress. Created by Muffin group” details?

muffingroup

Hi,

1) If you mean Contact Form, then it can be set up for “Contact box” item when you add it into page. It looks like exactly on the following screen http://snag.gy/GAc5D.jpg

2) These details can be changed in footer.php file on FTP.

For future support please visit:

Support forum

SanGraphics

Ok Thank You … sorry for the many questions. I was also wondering is there any way to change the “Shortcode Portfolio Text Size” ??

muffingroup

No worries.

We hope you mean header for portfolio shortcode. To do that, please use below code:

.recent_works .desc { font-size: 20px; }

For future support please visit:

Support forum

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Muffin Group,

Check out our site now! www.reddenergy.com

One thing that doesn’t seem to be working is the featured image (for pages, posts, etc.. works on portfolio posts). Can’t seem to figure out why none show up when we specify one.

Thanks for your help!

muffingroup

Hi,

for pages featured image doesn`t work. But for posts it must be. Did you set up featured image on the right hand side when create/edit post, just like on http://snag.gy/xAfaB.jpg ? If not, then please do it because featured image should be set up with this option.

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  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Netherlands

Hi, please have a look at http://michaelgeary.co.uk/

here’s one problem I would like your help with…. Using Safari on a 15” macbook pro, the About box disappears under the Logo white box On the consultations page, the Join Me Aug 3 overlaps the consultations text Also the home button goes missing under the Join Me box

Any thoughts? Much appreciated rob

muffingroup

What we see is you should add class=”scale-with-grid” for your images in sidebar and for menu you should remove “Home” because there is no space for that if you want to use it on smaller screens and also you should paste below code into Custom CSS section:

#Header #menu > ul > li > a { padding: 30px 15px; }

For future support please visit:

Support forum

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
danloe Purchased

Hey, i purchased your theme…i installed the revolution slider…when i click on the left button in admin menu “revolution slider” i get a 404 error site…i istalled it on word press 3.4.2 and 3.5.2.

can you help me please…

Default-user
danloe Purchased

ahhhh, when i use the default theme it works, with tissue it doesn’t work!!!

Default-user
danloe Purchased

Could the support please help!

Default-user
danloe Purchased

Fehlercode: ERR_EMPTY_RESPONSE

Default-user
danloe Purchased

is there a support team?

muffingroup

Before you ask question, please read what hours we work and when we reply on all questions. More info about that you can find on http://themeforest.net/item/tisson-premium-wordpress-theme/4891338 (Support section). So please do not ask many questions like: “could the support please help” or “is there a support team” because it won`t speed up anything.

Please send us access to your wp dashboard on PM because it must work. It works for all other users so it must also for you. Probably you did something wrong and we must check what exactly.

For future support please visit:

Support forum

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
hsynrn Purchased

Urgent (Color Problem): We were installed the tisson theme and works now. But, when we changed the color of something (like page 56 / according to the usermanuel) in theme, everything changes in theme panel but in web site, we can not see these color changes.

muffingroup

Do you have cache plugin installed? If you have then please turn it off and clear cache folder on FTP. Please also check if you use “Custom” skin instead of predefined because custom colors works only with Custom Skin. It can be changed in Theme options > Colors > General section.

Please check these 2 things because after that it must work without any problems :)

For future support please visit:

Support forum

hsynrn
hsynrn Purchased

Thank you..

muffingroup

No problem. Standard issue :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

This theme is amazing, thank you for your great work. Qucik question: I wanted to have my site start off as the demo you created and I uploaded the XML but did not receive all the content. It was mostly the color scheme but no demo content. I called my hosting provider. They told me I have more than enough space for the XML to be uploaded. What do I do?

muffingroup

Thanks man :)

We already answeared on your question on support forum so please check your topic where you asked question. If nothing won`t help, then please send us access to your wp dasboard on PM and we`ll see what can we do for you.

For future support please visit:

Support forum

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Sold between 10 000 and 50 000 dollars

Hello again, I would like to change the size of the Post Headings in the Blog. How can I do this? Thank you.

SanGraphics

Also how am i able to delete The leave reply box on each post?

SanGraphics

Oh Sorry … there seems to be a problem with the blog. Every time I write a date (for example. August 26th, 2013) ... the writing after the date are not included in the post summary and these dots are added [...] How can i fix this …? Thank you!

muffingroup

Hi,

what exactly you want to change? Width, lenght or what for post headings in blog?

To remove comment section for posts page, please use below css code:

#comments { display: none; }

About you’re second question we also don`t know what are you doing. You probably do something wrong. Please send us screenshot of what you mean and also url to your page.

Please next time try to use support forum because questions like this one can be sometimes helpful for other users as well and it is not really comfortable to write them here. We hope you understand what we mean.

For future support please visit:

Support forum

  • Bought between 100 and 499 items
  • Canada
  • Has been a member for 3-4 years

Dear Sir Full width What the size 1920x…....? pls let me know? thank regards cinelrb

muffingroup

Hi,

The size for what? Please explain because we don`t understand what you mean.

For future support please visit:

Support forum

cinelrb

slider thanks

muffingroup

For slider we used 1920×720 px image sizes.

For future support please visit:

Support forum

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Spain
vittak Purchased

hello I have a problem! all content is duplicated twice when I add using Content builder. Here you can see http://organiqweb.ru/ What’s the problem?

muffingroup

As we see you use WPML plugin and there is one little issue which should be done. Please go to page.php file and replace below code:

while ( have_posts() )
{
    the_post();
    get_template_part( 'includes/content', 'page' );
}

with the following code:

while ( have_posts() )
{
    the_post();
    get_template_part( 'includes/content', 'page' );
    break;
}

Sorry for that but WPML since last update change few things and this is one of them. Of course this issue will be fixed in the newest update.

For future support please visit:

Support forum

Default-user
vittak Purchased

Thanks a lot. Good luck!

muffingroup

You’re welcome :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Today I updated WordPress to 3.6. since then revolution slider does not work

muffingroup

Can you explain what exactly is the problem? We already came back from holiday and we start hard working so tomorrow we`ll test themes with WP 3.6 and we`ll see what`s wrong. But please explain what exactly is not working and we`ll check everything and fix it asap. So don`t worry about that because everything will be working very soon :)

Default-user

Thanks for your reply. I explain the problem again. When he left the upgrade to WP-3.6 update me without much thought. Upon returning to the page (fortunately still not official client), I noticed that the slider would stand trying to display the first image, and then did not work, same thing happened to all sliders implemented in the page. Again installed WP version 3.5.2 and sliders work perfectly again. That’s it. Excuse my bad English. Regards

muffingroup

As far as we know, ThemePunch wrote on support that they know about Revolution Slider issue with the newest WordPress (as it is external plugin which is written by ThemePunch) and they will make update on 8th this month so please be patient because this issue is not related with the theme but with plugin and they will fix it soon.

For future support please visit:

Support forum

Default-user

Thanks muffingroup friends, imagine that happening because ThemePunch solution solve the problem, but the truth is that it is a big problem for themas using this plugin. We will be patient until the WP solution to update to version 3.6. It would be good from muffingroup will notify Tisson all users who do not update to 3.6 while not settled eñ plugin problem. Thank you again.

muffingroup

We understand you very well but external plugin is external plugin and you are not the only one who have this problem :) All people using this slider have the same problem probably. But it is really weird because today we also updated WordPress to 3.6 and we didn`t noticed any issue on our demo version. Please check if you use the newest theme version because maybe this is solution to fix it :)

You can also send us url to your page where you have this problem and we can have a look on it because we are really interested what`s the problem after update as we didn`t noticed any on our demo.

Default-user

Hello again. I updated the new version of Tisson was available today, as well as himself rev.slider plugin to the latest version which included, fingers crossed, I updated WordPress 3.6 and … EVERYTHING WORKS PERFECT. Thanks for your help and for their efficient work.

muffingroup

Because we did some changes in the newest version to make theme compatible with WP 3.6. We’re glad it works now :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I’m back to version 3.5.2 and the slider has returned to work perefectamente, indicating that there is some inconsistency in the 3.6 and revolution slider plugin

muffingroup

As we asked in your other topic, please give us more details about Revolution Slider and WP 3.6. What exactly is wrong and doesn`t work? So we can check it tomorrow and fix it asap so you can use theme with the newest WP version.

For future support please visit:

Support forum

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
hsynrn Purchased

Hi,

First of all, your themes are so great and usefull.

Can i disable the subheader image. It’s possible? Thanks for your assistance from now.

Regards

muffingroup

Of course you can disable subheader images for all pages. All you need to do is paste below code into Custom CSS section:

#Subheader { background-image: none !important; }

For future support please visit:

Support forum

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Lebanon

hi i am very interested in your theme, is it supported for the new wordpress 3.6???

Regards

muffingroup

Yes, theme support the new wordpress 3.6. We already installed it on our demo page and everything works fine :)

Thanks for your interest anyway!

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
hsynrn Purchased

Hi,

We are using our custom logo in the theme. Bu, we want that our logo size fit the theme main menu size. I mean that the logo height = main menu height? Is this possible? If possible, can you share us your solution way?

Thanks for your help

Best regards

hsynrn
hsynrn Purchased

when we select the custom option and apply the suitable sizes, then we saw that the Tisson logo still..Not our logo.

muffingroup

Hi,

give us url to your page and we`ll see if it is possible.

For future support please visit:

Support forum

  • Bought between 100 and 499 items
  • Canada
  • Has been a member for 3-4 years

Can I change background color Thanks

muffingroup

Of course you can do it. Please go to Theme options > Colors > General section and there is option to change background color. Please also make sure you have “Custom” skin selected instead of predefined.

For future support please visit:

Support forum

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hi!

Three important questions before I buy:

• Is it possible to have both left and right sidebar open at the same page? • I prefer a boxed layout, is that possible? Like this site: http://pure-aurum.com/ In some earlier comment you say it´s not possible, maybe that have been fixed? • I would like to have a short description under each picture in the gallery or portfolio, can that be fixed in an easy way?

Thanks!

muffingroup

Hi,

1) It is not possible to have sidebars on both sides at the same time. You can choos eonly on left side or right side.

2) On our demo it is boxed layout – the same as on example you showed so as you see this theme is already boxed. On the examples you showed there is only background image what can be added via theme options panel.

3) Sorry but it is not possible to have short description under portfolio and gallery.

Thanks for your interest anyway!

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