148 comments found

  • Bought between 50 and 99 items
  • Denmark
  • Has been a member for 3-4 years
Hello, in the checkout i have a problem, logo go to the center in the header see my Picture her: http://mobildel.dk/logo-problem.png
Default-user

I am using IE11 but in the chrome i dont have this problem!

Default-user

Do you have a demo content pack? just like you demo site?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, demo content doesn’t work! impossible to see your theme !

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there, thanks for this beautiful theme. There is an issue on product list with PNG transparent images. When hovered, both images appears :)

soopathemes

We will take a look at this :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, As you can change the location of the map (now London) the contact form. not work from preferences – Store contacts

soopathemes

This is in the theme editor, under the contact tab.

Default-user

thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
sabri71 Purchased

Hi, I have purchase the theme but it doesn’t work for me. I make change in Soopa theme editor but I did’nt see it in my website Also the cart doesn’t work I have asked for help first and for a paiant configuration but I haven’t received answer. I need to know if I have to return to the original theme

soopathemes

If you need support please can you open a ticket on soopathemes.ticksy.com and we will get back to you soon.

Default-user
sabri71 Purchased

I have a ticket open yesterday and another one today. Please let me know if I have to re-open a new ticket

Default-user
sabri71 Purchased

still wait a reply

  • Bought between 1 and 9 items
  • Estonia
  • Has been a member for 0-1 years

Dear Soopathemes!

I’ve contacted with Smartdatasoft, about Revolution Slider, and they said there is an update of that module V4.2.2, witch supports multilingual. Please include this update into template.

Regards, Ristovan

soopathemes

Hi There, this will be added in the next update to the theme :)

Default-user

Can you tell me approx date?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Italy

Hi!, there is a small imperfection in theme, with some screen resolutions, the cart goes over the locked menu, look: http://oi59.tinypic.com/8xr96q.jpg and after added a product this : http://oi61.tinypic.com/5o8jly.jpg Browser: chrome

regard!

soopathemes

Thanks, we will take a look at this.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

A few quick questions before I purchase:

- Does theme have ability to add breadcrumb links to the product pages / blog listings?

- Is there ability with Blog to make adjustments for SEO (ie: change TITLE, Description, custom URL)?

- Will be you be doing an update soon to address some of the bug issues that have been reported? I have ran into some of the browser compatibility, and minor code issues that have been reported by others.

Thanks. TOKYO is a very clean and well thought out theme. I can’t wait to put it to use!

soopathemes

1 – Sure, this is an option in the theme editor, we have disabled it in this demo, but you can display them at a click of a button.

2. The blog you can change the title, description, add meta description, meta keywords and change the url.

3. Yep, these will be in the next release :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

modules “slide out box content” I have them placed on the hook displaytop, but not see the contents of them. I have set wrong?

soopathemes

They are on a custom hook, if you click the module reset button they should appear if they weren’t there on install :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

The file is too heavy to load and be installed on my servor

Can we delete pictures in the folder of revsliderprestashop/upload?

Thank you

soopathemes

You can yes. Or you can add the theme zip file to your theme directory via FTP. Then go to the add theme in the same way, but select from ftp rather than upload :)

Default-user

Yes we have try this option but don’t load too…

But when we delete pictures on the folder revsliderprestashop/upload before install theme it’s ok

Maybe we can:

delete pictures zip the new archive install the teme upload manually the pictures ?

soopathemes

You can remove the pictures entirely, there is a separate included zip file that you can import directly into the slider to give you the ones from our demo :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I was trying to install the theme, I uploaded the Tokyo.zip file and everything was fine. but when I select the item to change. the following message appears:.

Connect failed: php_network_getaddresses: getaddrinfo failed: Name or service not known

Send a ticket but do not respond.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Is there ability to add “star” ratings to the reviews?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I can’t believe so many things is broken on my install. I have tryed everything to fix it, backups after backups.

Allright here we go (btw i cant access your ticket system?)

1. Rev slider does not appear on homepage or work
2. Twitter feeds does not work on homepage
3. Scroll to top does not appear OR work on homepage
4. soopaslidebox wont save (nothing is displayed)
5. Blog link wont rewrite. URL looks like this /index.php?controller=module-ph_simpleblog-single&rewrite=topic&sb_category=news
6. Cart expansion does not work on homepage (hover and expand cart)
7. Popup on homepage does not work

I know, many of these problems relates to one issue with some JS.

Is it possible that i can request your mysql db from your demo somehow? Then everything would be set up, nice and easy without me wasting hours.

Thanks

Default-user

Allright, im a little further down the road. It seems like i need to press the “Reset” on the modules button and e.g. the blog, and soopaslidebox works. I will try this method further. But anyways, it should be in the documentation. JS still seems to be a problem. I will investigate and post results

soopathemes

Please open a support ticket, all of these will be affected by one rogue js file. In your ticket please put your admin and ftp details so we can help you out.

Default-user

Hello thank you for a quick reply.

I just bought the theme, and i dont know if im a user already in your system?

Can you please check because it seems like my email gets refused.

Default-user

All of my problems is caused by this two lines in products-comparison.js

compareButtonsStatusRefresh();
function compareButtonsStatusRefresh()

When i deleted these lines, everything seems to work. So it was just a minor JS causing huge problems. Im looking forward for the next update of the file. Thanks for a great theme! :-)

  • Bought between 100 and 499 items
  • Exclusive Author
  • France
  • Has been a member for 7-8 years
  • Sold between 100 and 1 000 dollars
  • Bought between 10 and 49 items
  • France
  • Has been a member for 2-3 years

Franchement il a l’air super votre template mais impossible a voir en live sur votre lien direct et de plus il a l’air d’avoir beaucoup de bug au vue des commentaires !!! je passe mon tour pour l’instant une fois une V2 stable

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
  • Spain

Why you delete my comment?, This is related to the template

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
jcbehra Purchased

There are a lot of problems on this theme but the main thing is that it does not work in Safari. I opened a ticket there several days but nobody answers. This is not serious !

soopathemes

This issue has already been fixed :)

  • Bought between 10 and 49 items
  • France
  • Has been a member for 3-4 years

We have always problem with this theme I open also a ticket

Strict Standards: Declaration of Cart::getPackageShippingCost() should be compatible with CartCore::getPackageShippingCost($id_carrier = NULL, $use_tax = true, Country $default_country = NULL, $product_list = NULL, $id_zone = NULL) in /var/www/vhosts/vibratomusic.com/httpdocs/classes/PrestaShopAutoload.php on line 117 Strict Standards: Declaration of paybox::validateOrder() should be compatible with PaymentModuleCore::validateOrder($id_cart, $id_order_state, $amount_paid, $payment_method = ‘Unknown’, $message = NULL, $extra_vars = Array, $currency_special = NULL, $dont_touch_amount = false, $secure_key = false, Shop $shop = NULL) in /var/www/vhosts/vibratomusic.com/httpdocs/classes/module/Module.php on line 1012 Fatal error: Call to undefined method Product::getProductsImgs() in /var/www/vhosts/vibratomusic.com/httpdocs/modules/homefeatured_mod/homefeatured_mod.php on line 103

soopathemes

Your first error is not to do with the theme but some payment module you have installed.

The second, you won’t have the plugin adder module installed by the sounds of it. Please check that and it should fix the issue.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Italy
conric Purchased

Hi, i wrote on May 9 and i also opened a ticket on your site, you want please check out my problems??, I am waiting for your reply!!!

soopathemes

We are of course offering support still, unfortunately Ticksy has been down due to some technical issue on their site. It is now back and we are working our way through any tickets :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
ygorla Purchased

I submitted a 3 tickets. One has been waiting 4 days for a reply from you. Please let me know that you are still answering tickets. I have issues with the theme and can’t use it in its current state.

Default-user
ygorla Purchased

thank you for the ticket reply

soopathemes

We are of course offering support still, unfortunately Ticksy has been down due to some technical issue on their site. It is now back and we are working our way through any tickets :)

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