89 comments found

Hi, I’d like to ask if there is a possibility to delete/hide “Video stats” that every multimedia post has on its sidebar? Thank you

uouapps

Hi thanks for your purchase, can you please open a ticket at http://uou.ticksy.com and ask if it’s possible to do, cheers uou

Default-user

Thank you, already solved :)

uouapps

thanks for the notification :)

Hello,

I’d like to ask – when I make a new multimedia (video, audio, image) I cant see the box for the links etc in the settings section , just only to choose if its video, audio or image. When I choose any of them, nothing more shows. I’d like to see it as the demo pages template you made has it (type, video url, video thumbnail, duration).

Thank you a lot Sandra

Default-user

Is it normal – is it hidden somewhere and I have to unhide or you think its an issue?

Default-user

Have it, thank you.

uouapps

thanks for the notification

The following plugins need to be updated to their latest version to ensure maximum compatibility with this theme: KK Star Ratings and Revolution Slider.

Default-user

ok figured it out…but showing to much white space in the header area

Default-user

ok figured it out

uouapps

thanks for your notification

I wan to buy this theme but I have one query. can we disable the lightbox on videos ???

Thanks Jarnail Singh

uouapps

Hi Jarnail,

thanks for your interest, it shoudl be doable can you please report your question to http://uou.ticksy.com thanks & enjoy your w.e UOU

Default-user

I am sorry but your website is not working and I am having trouble signing in…

uouapps

Hi, is the supoprt working now ?

Doe this plugin allow members to sign up? and upload their own videos? and make a channel?

JusBusines

Does this theme sorry

uouapps
Hi, yes this is the user’s channel: http://uou.ch/top/channel/
bodrex Purchased

Hi

Why I can’t grab video using autoblog plugin ?

uouapps

Hi, we’re not familiar with the autoblog plugin, there’s a lot of custom code in the theme so not all third party plugins can be compatible

apolboy Purchased

Hi, I have just purchased the theme and i am doing some tests on it. Actually i have 2 questions: 1- Is there a possibilty to translate the top10? 2- I couldn’t find the facebook page likes to add it to the sidebar as shown on your live demo, so how to create it? Thanks!

uouapps

Hi, thanks for your purchase, the theme is WPML compatible yes as for the fb page likes please report it to http://uou.ticksy.com Cheers UOu

Is possible test the theme before buying? Do you have a test WP with this theme installed. I want to buy but I doubt that my client does not like

This theme have the PSD? I want to change the color of top videos triangle. And is possible remove the background image? I try but nothing, the images still there.

uouapps

Hi, the PSDs are here http://themeforest.net/item/top-10-multimedia-tube-psd/5397831?WT.ac=solid_search_thumb&WT.seg_1=solid_search_thumb&WT.z_author=uouapps for the background image you can either delete it from the images folder in ftp or do it from control panel Cheers UOU

ubhee Purchased

Hi,

I have asked a question and raised a ticket for the same. Its been 22 hours and I haven’t received any reply from you. Ticket: #184476

Kindly reply ASAP Its Important

uouapps

Hi,

look the problem is as we mentioned in the text description we’re providing limited support because due to the lack of sales we weren’t able to keep the dev fully on board, we were even thinking of removing the theme from themeforest so the only person that can help you so far is the person from support so if you opened a ticket and he can help you then he will but if the request is too complex it might be hard for him to help you

Cheers UOU

apolboy Purchased

I have asked 2 simple questions 3 days ago and i am still waiting for the answer!!!!

uouapps

as mentionned in earlier comments + as written in the item description we are providing limited support to this item due to the lack of sales we couldn’t have the developer fully on board

Default-user
apolboy Purchased

How long i will have to wait to have the answers for my questions! Why do you sell a product which is not completed? I will ask to be refunded from Envato

uouapps

for your information, authors on envato can decide whether to support an item or not, it’s optional not mandatory

on the other hand as explained before it’s not that we’re not willing to help, it’s simply that the volume of sales of top10 weren’t sufficient to keep our develop fully on board

this item has a very powerful architecture so what you may consider as not complete others find it useful to fit their needs

Cheers UOU

Hi, work with WPML? Thanks

uouapps

hi, yes, cheers, UOU

Can I translate the theme to spanish?

uouapps

costeno ? :) todo lo que se ve en el front-end se puede traducir a veces hay cosas que tendras que cambiar en el back-end (a traves de los file php) l’unica cosa es que con las pocas ventas que hemos tenido con top10 no pudimos quedarnos con el programador que lo hizo por eso el support sera limitado y no sera facil de ayudarte con cosas technicas si es algo donde te puedo ayudar pues con placer pero cosas technicas no puedo Saludos UOU

Default-user

CosteƱo no.. Rola (de bogota) bueno quisiera saber a donde te puedo enviar unos print screens de lo que deseo cambiar basicamente… ya que no le he dado al chiste… Te agradezco … y obviamente felicitaciones por el theme … :D Gracias

uouapps

mira la cosa es que yo personalmente solo te puedo ayudar con las cosas basicas, despues si necesitas mas info en que file tienes que abrir para cambiar search a buscar eso no se orientarte tendras que buscar el file php para hacerlo, no es que no te quiero ayudar es solo que como te decia antes las ventas no fueron buenas y entonces el programador no pudimos tenerlos a tiempo pleno Saludos UOU

Sales are going up! This theme is a brilliant piece of work. So don’t give up – it will pay out to be patient.

Best wishes, Helge

uouapps

Hallo Helge, thank you very much for your supporting & encouraging message, top10 is actually one of my favorite themes and the architecture behind is robust, i’m just sad that it didn’t work out as expected (I was imagining something more like detube sales) i would personally want to move on but the problem is that the volume of sales weren’t enought to keep the developer fully on board so the only person who can help is our member from the suppor team but it’s only limited to minor issues (but nothing that is related to coding)

in any case let’s see what happens thanks for your purchase & message if there’s anything I can do let me knwo

Danke

UOU

I am ready to purchase the theme, but after reading the comments about how the developer dropped out, I am hesitant. Wordpress will keep advancing, if nobody is updating the theme, it will be outdated in a few months. What assurance can you offer that this is a viable theme and is functionably sound? Thanks!

uouapps

Hi, thanks for sharing your concern, when it comes to wordpress upgrades then all related issues can be take care of as it’s a punctual upgrade, as for technical questions and changes and similar requests we unfortunately cannot provide support for the moment Cheers UOU

how I can changed watch top10 text in homepage?

uouapps

Hi, thanks for your purchase, can you please open a ticket at http://uou.ticksy.com + please bear in mind that we’re temporary not providing support for this item, the support member will try to help you (i think it needs to be changed in one of the php files if the option is not available from control panel)

cheers UOU

Default-user

what php file..can you tell me?

uouapps

did you open a ticket ?

Hello,

When I updated the template to the latest version, the categories filter stopped working. I have particular pages with particular videos tagged with particular categories.

Before the update, when I clicked in a particular page (for example “Action” movies) only the videos that were tagged with that particular category were showed. Now when I click in a particular page (for example “Action” movies) the page will show the gallery of all the movies within the data base and not only the ones that were tagged with that particular category (“Action”).

Do you have any idea where and how can I fix this?

Many thanks in advance.

uouapps

Hi Ricardo,

can you please open a ticket at http://uou.ticksy.com the support person will try to help you but I can’t guarantee how far he can go because as explained previously due to the lack of sales we couldn’t keep the dev fully on board so we^re temporary not providing support, but try by opening a ticket please and provide your wp credentials

cheers UOU

Awesome that you updated! I am looking but not seeing a list of changes – Could you fill us in as to what changes or updates were made?

Unfortunately I had to finish my site with another theme, but I will think of another project to try this out with. Have some ideas

uouapps

Hi, sorry it was only a image preview change for our corporate identity the situation is still thesame about the them if there’s any change will let you know Cheers ans have a nice w.e Uou

I looked thru the documentation and uploaded the dummy content. But how do I get the people to appear on the about us page?

uouapps

Hi thanks for your purchase, by creating new users in the users menu on wp admin, letus onow if you managed to do it Cheers Uou

Hi uouapps, I’m planning to buy this theme but I’d like to ask 2 questions first. You’ve embedded only Vimeo videos at the demo. I wonder whether it’s possible to publish our own local videos and play them on the lightbox just like the other or not. And the second question is: are all videos compatible with mobile devices? RSVP Thank you in advance.

uouapps

Hi, thanks for your interest, youtube has also been enabled but I’m not sure if you can add you own videos, we wanted to do it but the dev couldn’t stay fully on board due to lack of sales, the theme is responsive so videos should be mobile-friendly if it’s working on the html version then it should work normally on the wp version please check before you purchase as we’re providing limited support to this theme Thanks UOU

by
by
by
by
by
by