An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by uouapps

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from uouapps:

Howdy!

Even though the support of items is not a mandatory requirement by Envato we are happy to provide you with guidance & support during our working hours within our available capacity and priorities*

Before asking any question please make sure you have been through the item’s documentation, including our Video tutorials and FAQ & Knowledge base (we update our knowledge base on a weekly basis)

Our support is mainly provided via PM (private messages) by using the format below and contact form on our profile page on themeforest (please remember that you have to send 1 issue per PM, so if you have 5 different queries you need to send us 5 different PMs) here’s an example of a query:

ITEM & Version + Type: Glocal 1.8.1 + WP
Customer: “Buyer” or “Prospect (not a buyer)”
Nature: “BUG” (you have to chose between BUG, IDEA, QUESTION)
Subject: “Problem with responsiveness on blog page”
Site URL:
WordPress credentials: username and password
Description:
When you edit your PM description, we would appreciate if you could try to be clear & synthetic preferably with screenshots (e.g. DROPLR) or a video capture and please focus on the subject of the PM (if you need to discuss a different issue then open a new PM with the according structure)and remember to provide your WP credentials and link to your website and in some cases FTP access if required by the support staff

* For further information about our support policy please follow this link

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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