Themeple page builder videos are not viewable and of no help. The resolution is about as bad as it gets, and there is no volume. I assume someone is speaking throughout the cursor moves in the page builder tutorial videos. I have checked my hardware and software on two different computers so I know the problem is not on my end. While I love the design I cannot bring myself to purchase the template given the lack of support.
Hello, how can i use background image ?
Hello, i put a ticket on your support (#22967), please take a look.
Hi, Im having issues with the Portfolio, I click on an item and it shoes the description of another item… do you know why?
Also, my Admin says I need to update the theme, and I did, but it stil shows the message…
Please contact on our support forum. thanks
how do i put an image as a background
You can change the background with image at
at the “body” add
Why the blog page doesn´t show capital letters, and in the sidebar the title looks cutted http://www.twicemg.com/?page_id=141
I would like to purchase this theme but have found a notable problem which others have mentioned before. The theme isn’t responsive in portrait view.
Is this something you plan to address/fix soon? Really great theme but if it’s responsive it needs to work in both the portrait and landscape views. Thank you.
Yes we can do this very soon, but if you cant wait for update we can help you to do that
Ok that’s good to know.
Sorry to post again but more errors / problems with the theme as being responsive -
Choose any iphone or other mobile device and look at your theme in Portrait mode. Same issues on my physical iPhone 4s.
I bought the template and I love it, but I’ve got a problem with it. The Page Builder stopped working – it stopped saving anything, just like that. How do you make it work again? I guess I will need to change the access rules for some files… but which ones? Do you see any other way of dealing with it?
I would be grateful for some tips how to do it.
Please send to our support your ftp and wordpress credentials
We will look into to find where is the problem.
HOw can I edit the contact form…. i realize a test . And i recieved and email with //// New Message (sent by themeple_contact_formTwice Media Group) ,, i want to change the part of New Message (sent by themeple …but i can´t find the archive ..thanks
Please write to our support page about that and we will help you.
Hi, how can I remove the red html tips under a comment window?
hello, Please write on our support page: http://themeple.ticksy.com/ Thank You
Hello THEMEPLE Team,
could you please help me out with the iPad-portrait problem?
Yes we can help you for any problem, please write into our support page:
Is there support for custom posttypes? I would like to show random custom posttypes in a box on the homepage.
Do you mean like in the our preview at the home page?
No, it’s possible to select information from pages or posts in the page builder. I would like to show information from custom posttypes. Is this possible.
Yes, you can add content from any pages or posts with
Box & Columns and Select in the Column Content > Single Page with
box background or Post from Category with box background
will this theme will be updated for WP 3.5.1 and above. and will it be updates to latest bootstrap (current 2.3.1). Or you have just stopped updating this theme.
Hello, i have a big problem, all pages create with page builder dissapear !! i do nothing on website! the logo and all preset on setting reset !
Have you moved the website from one path to another.
Keep also in mind don’t change the name of the theme.
If you have transferred the website to another location you have to change the path in db too.
Use this plugin to edit the path in the db : http://wordpress.org/plugins/wp-migrate-db/ search in wp_options the old path and replace with the new one
Let us know.
Hello, i don’t move the website and i don’t rename the theme folder. Is it possible to recover the pages create with page builders ?
We try to upload a old backup but nothing change, all pages create on page builder dissaperes :-/
All the theme options and page builder datas are stored in the db.
I’m talking about the name of the theme in the style.css file.
Have you created any child theme?
Pre purchase I have a question about the boxes that are on the home page of your live preview of the touch theme. The boxes are currently at a pixel ration of 300×157, and ideally I would want them to be square. Is this adjustable in your theme?
Yes you have only to add a little css we will help you to do this.
Hello, I use twitter widget on frontpage, but it can’t show the tweets.
How to fix it? thank You
Website : www.acreativision.com
Twitter : @acreativision
Please try to open a support ticket on our support page:
and we will help you to fix that issue.
Hi, are you still providing support for this theme?
Yes, please let us know.
Great! I am having a couple of issues:
One is that many of the shortcodes will not appear in the content area when selected from the content area dropdown. For example, I click the “T” Icon and then select “Buttons”, nothing happens – no shortcode is pasted into the content area.
The other problem I’m having is with the portfolio grid. The wrong portfolio opens when clicked.
I am running version 2.1 which I believe is current. Any ideas?
I have submitted a support ticket please take a look thanks
Under “Theme Option” i dont have Styling, Layout, Portfolio and so forth.
Can u please help me.
Please contact our support send to us your online link and we will see what issue you have.
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