120 comments found

titus8 Purchased

Good Day, I upgraded from scratch a clean install of joomla 3.2, and this template, I love the design, but now have a small alignment issues with pricing tables, I used the files from “not” quickstart file. Is anyone experiencing similar?, is there a simple fix? I have already uploaded and re uploaded plugins, widened the template etc… Even verified version from older files… I’m at a loss. My experience with Joomla goes back quite a bit…but I still can’t nail it?

4GraFx

Hi titus8, Thank you for the purchase. Please open a ticket comment on our support forum (http://4grafx.ticksy.com/) with more details. Also please provide us a live link if you can.

Cheers

gvales Purchased

Installed the quick start joomla 3.2 and everything was ok. When I go to my site it doesn’t show graphics and none of the links are working.

When i try to go to the admin site it’s blank.

Anyhlep

Default-user
gvales Purchased

i did a fresh install again. now I am getting these errors when i try to go to the site template. i used the Joomla 3.2 quick installer. nothing quick about this install.

real site: Error displaying the error page: Could not find template “touchm”.

Admin site: Warning JAuthentication: :authenticate: Failed to load plugin: plgauthenticationjoomla

JAuthentication: :authenticate: Failed to load plugin: plgauthenticationcookie

Default-user
gvales Purchased

dfs

4GraFx

Hi gvales,

You can open a ticket on our support forum here: http://4grafx.ticksy.com/ and if you can please provide a live link.

Cheers

The so called Angie installation stays on “Initialization”...Im using the quickstart for 3x version. My server has php5.4 and have sucessfully install other joomla 3 sites without the angie install tool…please help

Default-user

I went ahead and chmod -R on the entire quickstart directory and it works. Please let me know which directory needs read write access for installation to work. Thanks!

4GraFx

Hi cqstudios,

were you able to run all fine? Please open a Support Ticket for further Communication!

Thanks

Hi, how do I can fix the top navigation bar, so that is always displayed, when I scroll down?

4GraFx

Hi Print_lu,

this is really simple, only activate the Sticky Header Option in the Template Backend :)

Cheers

Hello, I am interest in your template and pending to purchase, two thing I would like to confirm:

1. I see flexslider Wide in a option. The result is exactly what I want. Is it include in the template and can be used in Joomla 2.5?

2. I need to use K2 and J2store in the site as well, is your template support them?

Looking forward to your reply, thanks

4GraFx

Hi mchpatrick,

here we go:

1. Yes, this is included and is working in Joomla 2.5, but we recommend to use 3.2

2. Yes, it’s supported but has no additional Styling for it

Cheers

Hi,

I want to disable the mobile, iphone ect. layout, it must be the same as when you open it on the computer.

I dont like the mobile version!

For joomla version

I know is difficult but i must remove it for my customer. please help me with this.

4GraFx

Hi Sadetto,

this is really not easy! Please open a Support Ticket and we will help you!

Cheers

Default-user

i opened here http://4grafx.ticksy.com/ticket/87399 please write it here what i must do for that

Very great theme!

How do I turn off the fixed menu effect? (Magellan / sticky navigation)

4GraFx

Answered long time ago ;)

How to add custom class to the module type “WS Portfolio – Sortable Isotope”? Under advanced theres only the option for adding a custom class to the module’s header…

4GraFx

Hi there,

can you please be a little bit more detailed :) please open a Support Ticket.

Cheers

I have the Touch M but flash player (swf) don’t working on Firefox

work in I.E Google Chrome, Opera but not in Firefox http://screencast.com/t/xxPnf6XUm5bk

4GraFx

Hi there,

can you please open a Support Ticket and provide us with a Live URL?? We will have a look :-)

Cheers

I have the old version of touchm and i dont want to update because i have made a lot of changes. I see that you have made in the new version sticky header. how i can do that with the old version template?

4GraFx

Please open a ticket on the support forum here: http://4grafx.ticksy.com/

Cheers

metec Purchased

Hi, When i try to quick installation I see the text of the akeeba backup page but all the graphics don’t load and the preinstallation check doesn’t load. What should i do

4GraFx

Hi metec,

Please open a ticket here: http://4grafx.ticksy.com/

Cheers

Gentlemen, good morning.

I am planning to buy the theme TouchM Joomla! and I wonder if you guys do the installation of the theme for me.

The php version of my hosting and http://robertaseabra.com.br/info.php

Thank you.

4GraFx

Hi leonciodeassis,

Thank you for your interest in our theme. Please open a ticket on our Support Ticket so you can talk about it with Oliver since he is handling the installation process.

Cheers

Is it possible to add products to the cart directly from the home page? So from the home page the user has the option to select the product and add it directly to the cart or go to the product detail page and add it there if they wish.

4GraFx

Hi pepperdaddy,

yes this is possible but only if you are using the Ecwid Widget Code for this! You can generate this Code inside of the ECWID Admin Panel. Please maybe also use their Forum for such Questions, cause it’s not our own Cart System, we only have styled it ;)

Cheers

Great theme! And very well documented! Thanks!

4GraFx

Thank you pierrecouchard,

Glad to see you like it :)

Cheers

ARAS_M Purchased

hey i was write 3 times..! quickstart file is broken i pay 50 $ and its not working pls reply me??

4GraFx

Answered on the previous message.

Cheers

ARAS_M Purchased

heyy nobody purchase this template cause quickstart file is borken and im waiting 4 days for reply.!!!!!!!!

4GraFx

Hey Aras,

First of all sorry for the delay response but we have been in a Easter Holiday. Second of all please don’t make false statements. You first message regarding a problem was 3 days ago and not 4 days ago and beside that we already sent you a email that say we are on Easter holiday. No reagarding your issue and the statement that you made about the quickstart. TouchM has over 340 sales with no issue regarding the quickstart. So if you have a issue with the quickstart please go to our support forum and open a ticket – http://4grafx.ticksy.com . In the future please remember that our response time is between 12 hours to 48 hours. Also we our work days are Monday to Friday.

Cheers

Morning!!

I’m using this template and i have some problem on putting links between articles. First of all, when im creating an article i pick on the buttom at bottom which is called “Article”, it supose to make a link on the article where you are working to another article on your own web. Well it doesnt work because when i click on that link, it shows me the article that i want to see also the complete home in the same page. How could i solve that problem? The second question about links, i have a module on the home page which is suposed to have a link to an article, but…its the same i put the link and when i click give me an error. If you could help me, would be nice because i really dont know what its happen. Thanks you very much.

eaztout Purchased

Just wanted to add AWESOME SUPPORT ! ! !

An example for all others.

4GraFx

Thank you eaztout!

iklaic Purchased

Hi,

Why mobile menu don’t work ok? When you are on top of page it doesn’t work ok…. when you press down arrow to open menu items it doesn’t open ok, you can try with your live demo, just resize window on chrome, you will get mobile version, then try to open menu, but when you scroll page little bit down, then is working… why? how to fix this?

iklaic
iklaic Purchased

How much we all must wait that you fix this bug with mobile menu?

4GraFx

Hi there,

sorry for the delay! Please check this FAQ :)

Cheers, Oli

iklaic
iklaic Purchased

Thank you…

iklaic Purchased

I installed K2, but k2 font resizer not working. Other options works ok, like ‘Print’ , ‘E-mail’ ... ?

4GraFx

Hi iklaic

Please use our support forum for more info. Support: http://4grafx.ticksy.com/

Thank You, Cheers

iklaic
iklaic Purchased

?Why didn’t you answer? Can you solve this? I opened ticket 4 days ago…

iklaic
iklaic Purchased

template also don’t work in IE8…? Under description you wrote Compatible Browsers: IE8, IE9, IE10, IE11, Firefox, Safari, Opera, Chrome

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