An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by QuanticaLabs
They will respond to buyers' questions via their own support system.Go to item support
Additional information from QuanticaLabs:
We offer 100% free after sales support. Once you purchase you can use our Support Forum backed by professionals who are available to help our customers.
If you’re new on the forum. Please make sure that you follow these steps:
We’re in GMT +1 and we aim to answer all questions within 24 hours (Monday – Friday). In some cases the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed on next Monday or the next business day.
Please note that support for our items includes:
- Responding to questions or problems regarding the item and its features.
- Fixing bugs and reported issues.
- Providing updates to ensure compatibility with new software versions.
Our item support doesn’t include:
- Customization and installation services.
- Support for third party software and plug-ins.
If you need a custom modification, please feel free to contact us using contact form on our profile page.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Power Elite Author
- Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
- Author was Featured
- Author has had an Item Featured
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Referred between 500 and 999 users
- Exclusive Author
- Has been a member for 4-5 years
|Created||25 July 12|
|Last Update||15 October 12|
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