68 comments found

namefarm Purchased

Please stop replying with send me an email and i will set you up with a forum account. It doesn’t say that in the theme description.

You’d do alot better and sell more themes if you actually supported your theme here, nobody wants to go sign up for your forum. People have questions and want to see support before they buy your theme.

ait
ait Author

Our developers are happy to help you on our support forum. One of the main reasons is that they don’t have access to ait themeforest account to reply to your questions.

I’ve never purchased a theme before – loving this one and it may be my first! Probably an entirely noob question, but it will work with all of the basic WP plugins – correct? Specifically I’d be adding download managers, a Mingle Forum, a shopping cart, and the basics for audio/video embedding. Thanks!!!

ait
ait Author

All plugins will work with this theme but not all plugins of course are styled :)

Namefarm, at least the guy has a support forum, there’s nothing worse than when an author tries to provide support here on TF, and then after 200 messages are posted, having manually go back to find answers.

TF comments were intended to be presale and user experience, they were not set up for support even though some try to use them this way. A FAQ section was added to help the matter, but it’s still not a support solution. He appears to be answering presale questions here just as he should, including yours.

But, when the questions become support related, as yours did, then he is absolutely correct to respond in that manner, as he wants to provide actual product support through a single, manageable location. This is the correct way to do it, and you should be glad for this. It’s one reason I might actually try one of his themes. Kudos to the author.

ait
ait Author

Appreciate your comment, thanks :)

BarateaU Purchased

Im having some trouble with showing ÅÄÖ, “Jämför = Jämför”. Can i change font with special character support?

ait
ait Author

Please send me a private message over themeforest, I’ll set you up an account on our support forum. Thanks.

Pre-sales question:

Are there tabs and accordian expansion for text in this theme?

ait
ait Author

Sorry could you explain a bit furter what you have in mind? Thanks.

Default-user

Yes can you put TABS on a page? And, is there shortcodes for accordion expansion of text?

ait
ait Author

Sorry there aren’t such a shortcodes. Shortcodes included in the theme can be found here: http://www.ait.sk/trademark/wp/features/shortcodes

nethead Purchased

How can I redirect the home page that was in the xml to forward to the main homepage?

thanks

nethead Purchased

Never mind…I was not thinking…lol. I had to change the display settings from latest posts to “home” page. thanks

ait
ait Author

No worries, btw, send me a private message over themeforest, I’ll set you up an accout on our support forum. If you wish to ask anything else :) Thanks.

docguy Purchased

When I enabled the theme, and selected my top navigation (the pages on my site), the actual content from the pages is shown in long columns over my text. What am I doing wrong? I just want the page name to be a link. I don’t want the page content as part of the menu.

docguy Purchased

I don’t know if the theme is broken in WP 3 .1.1, or what, but I can’t make the header menu work at all like it is supposed to work.

I create the custom menu, and I add pages to the custom menu. Then I assign that as the Header menu.

When I go to any page on my site, however, not only do I see the page’s title in the header menu, but the entire text of the page is shown in another font, scrolling down over the images and text of the rest of the page.

I created new pages and new menus and it still won’t work. I flipped every switch in the theme options to try to fix this, and I simply can’t get it to work like it is advertised.

I would LOVE to know what I’m doing wrong. This was supposed to be easy to set up. I think you said 5 minutes. I’ve been at it for three hours now, and I still can’t make my site work.

ait
ait Author

Theme works fine in 3.1.1, no issues. Please send me a private message over themeforest, I’ll set you up an account on our support forum. Thanks.

docguy
docguy Purchased

Done. I can duplicate my issue on a test blog started from scratch just to test this issue, so you can see the site and give me any feedback you can.

Tivar Purchased

There is a warning if I want to use the twitter widget: Warning: Illegal offset type in xxx/xxx/wp-content/themes/trademark/lib/widgets/twitter.php on line 221

ait
ait Author

Please send me a private message over themeforest, I’ll set you up an accout on our support forum. My colleagues will help you with all your questions and issues. Thanks.

how do I disable the theme options panel? Many of the patterns and color picker doesn’t work anyway..

ait
ait Author

It can be done via admin section. I’ve seen your email and replied to it. Patrik will have a look at our issue and try to resolve it. Cheers.

How do you set the font selection? I see there are a number of fonts provided – calibri, droid-sans, aller, etc. but nowhere in the documentation is the ‘set font’ option provided for.

ait
ait Author

I’ve added you in to your support forum, we can discuss all questions there. Thanks.

ct1410 Purchased

I have a question on your forum, but the response time to questions is very slow.

ait
ait Author

Sorry for slow answer, we’re anwering support questions approx one-two times a day during working days. We’re from Europe – central european time. Cheers.

mgomez01 Purchased

This Trademark theme is a disaster and NO SUPPORT at all. EVEN if you are willing to pay for it, they dont support it. I have been trying all morning to get this theme going and if it was so easy wouldnt they just do it for you even for a price, but they dont.

They tell you they are going to help and do nothing. I buy a lot from themeforest and so far my experience with this company has been HORRIBLE !

ait
ait Author

Hi Maria,

We exchanged several emails and messages on our support forum. I adviced you to upload a theme via FTP because you were missing couple of files in your themes folder. I’m sorry, but due to huge anount of work we cannot set up your website or do any custom work. We are willing to help you on our support forum, but we’ll not do all the job for you.

Martin

rockold Purchased

I need help, first I’m trying how to work with that themes Tratdemark here http://i-button.info/1/ .. but I have e problem in the under footer is a link with the name Dong how can I deleted it couse In General Settings that name Dong does not exist ..

ait
ait Author

Please send me a private message over themeforest, our developer will help you with your questions. Thanks.

Great looking theme, very interested although I noticed a problem with one of your demos (of course the one I’m interested in).

http://www.ait.sk/trademark/wp3/

When viewed in Chrome, if you refresh the homepage, the slider disappears. I have replicated this on both my work (Chrome 10) and home (Chrome 11) computers.

ryanmac
ryanmac Purchased

Hey, it’s been a while… just wanted to get an ETA on this. Originally I reported that the slider does not display in Chrome 10 and 11. Since my initial comment it should be noted that it also does not display in 12, 13, 14, 15, 16, 17, 18, or 19.

Can you give a better idea of what “we’ll fix it asap” means?

ait
ait Author

Really sorry for that, I’ve sent it to our developer now.

ait
ait Author

Just got back from our developer, theme was already fixed we just forgot to update wp3 version. Do you have the latest theme version from themeforest? Thanks.

namefarm Purchased

Having the same problem as docguy add a menu item to top nav menu and it displays entire text of page dropping down from the button

How about an update to theme fixing all the bugs that have been discovered

I mean really people have give you hard earned money, support the theme like promised.

ait
ait Author

Please send me a private message over themeforest, I’ll set you up an account on our support forum, our developer will help you. Cheers.

Please add me to your support forum. There is little documentation and have a number of questions.

ait
ait Author

Please send me a private message over themeforest, I’ll set you up an account on our support forum, our developer will help you. Cheers.

Hi, Still waiting for details about getting on your support forum.

Documentation doesn’t seem to cover all shortcodes and how you get 2nd text line on top menu.

Appreciate a reply…

Theme looks really good but let down by lack on admin settings and documentation…

rockold Purchased

Hi, i need help is any way to stop showing the form “Post Comment” in some posts or page ,,because in some page i don’t like to show a Post Comment’s… And I have another questions how can I create the home page like yours , i don’t know if you create that page from the category postst of from the Page,, :D

ait
ait Author

Please send me a private message over themeforest, I’ll set you up an account on our support forum, our developer will help you. Cheers.

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