97 comments found

Hi,

I have installed this theme here: http://bit.ly/1CdbxMN.

I get a problem with styles on shop pages. Is not same that demo.

I have installed Wordpress 4.0 and WooCommerce 2.2.6.

Can you help me, please?

Regards.

Default-user

Hi,

Please, can you configure one actual post of gallery and I replied this configure for other posts? I want that this posts no showed here: http://bit.ly/1oc7teL, because this post area only images for Gallery, not text post, and I want onlye showed it on Gallery section. Best regards.

ThemeCanon

Hi, I have replied to your mail. Please keep follow up questions to the email support thread we have started. Double posting only leads to more support work and longer response times for everyone.

Regards, Theme Canon
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Default-user

Ok, sorry

Is there an option to turn off or resize the bar under the header? Thanks!

ThemeCanon

Hi, try using the following in your Final Call CSS section in the advanced tab:

.outter-wrapper.feature.pb_hr{
    display: none;
}

Regards, Theme Canon
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Hi there!

I turned on construction mode and switched my browsers. Now I am completely locked out of my site and cannot log back in. Is there a way to get back into my site?

Thank you,

ThemeCanon

Hi,

you should still be able to access your wp-admin as usual by going to http://www.yoursite.com/wp-admin and log in. If your wordpress installation is in a subfolder go to http://www.yoursite.com/subfolder/wp-admin.

Regards, Theme Canon
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Hi i use your Trade theme and i just have a small bug my website is http://adalriksecuritygroup.com

when i want to change the footer text on trade settings/ header and footer the text dont change …

its : © Copyright 2014 ADALRIK SECURITY GROUP – Call Us: +41 (0) 79 953 34 31- contact@adalriksecuritygroucom the p from group is missing on the email???

its correct in english but not in french and impossible to change it

best

laurent

ThemeCanon

Hi, if you are using WPML for translation make sure you use the Strings Translation module to translate your admin texts (like the footer text).

Regards, Theme Canon
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Default-user

Hi i dont find the solution. Can you help me. the problem is not a translation problem i cannot change the footer text is blocked

ThemeCanon

Hi, I’m afraid we don’t offer support for WPML. WPML is a premium plugin that has documentation and support service of its own. Our theme has been tested both in-house and by the WPML staff and is fully compatible.

Regards, Theme Canon
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Hi, I want to add the yelp icon on the social header side but there is no option for yelp. Although, the yelp icon is included in the font awesome library.

Can you please help me?

Cheers!

ThemeCanon

Hi, we will release an update shortly with an updated Font Awesome library :)

Regards, Theme Canon
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Hi and great theme btw awesome job! I am having a weird problem hope you could help me out.. :/ i create post with an embed self hosted video well have many of them in certain cats.. 5 of them exactly the same modified in trades post settings featured boxed as post style and feature style use embedded media instead of featured image all of those posts with a simple video on each of them behave as i want feature image shown when i choose the category like 5 images when i hover i get this link chain pic that allows me to get into the post site NOT as a light box but i tried many time to import more videos this way and every time i do i get the magnifying glass icon and opens in lightbox whatever i do even though im using exactly the same way as the others :/ could you tell me what am i doing wrong or if there is another easier way to create video site with certain categories and videos assigned on it but to open in they’re own post site not as a lighbox Thanks a lot keep the great work !

ThemeCanon

Hi, please send us an mail through the email form on our profile page including your URL, a temporary login to your wp-admin and URLs that show examples of this issue.

Regards, Theme Canon
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Hi. Can you tell me what fonts you’ve used on the homepage?

Thank you!

ThemeCanon

MerriWeather and Roboto.

Regards, Theme Canon
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Hi,

I’ve plan to buy your theme. But after I’ve check and learn, your theme does not have “color changes” features. Your header default is dark (dark grey or something) and that’s cool with your “White – Yellow Logo”, how about…let say I have a dark logo?

If your theme have a “color changes” features that would be prefecto!

FYI: I’m not programmer

Waiting asap your reply Keep the good work Chrees ;)

abenksuper

Hi,

I’ve plan to buy your theme. But after I’ve check and learn, your theme does not have “color changes” features (CMIIW). Your header default is dark (dark grey or something) and that’s cool with your “White – Yellow Logo”, how about…let say I have a dark logo?

If your theme have a “color changes” features that would be prefecto!

FYI: I’m not programmer

Waiting asap your reply
Keep the good work
Chrees ;)

ThemeCanon

Hi Abenksuper, Our theme allows you to updated all colors easily as you can see in this screenshot: http://monosnap.com/image/7A83ODZZcYWWodeIytW5o80dLb7AHu#

Not sure where you checked your information from.

Regards, Theme Canon
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abenksuper

Hahaha, how can I miss that? I don’t see it in your video tutorial.. This is Super!
Thankss.

entprima Purchased

Hi,(about TRADES 1.9)

I noticed and read about the issue with close button in pagebuilder and WP 4.1. I tried to update from Dec. 21 but have the same issue as before. The available downloads seem to be the same as my last upload. Envato Toolkit does not show new updates available. What to do – can´t work with it.

entprima
entprima Purchased

Thankx – you could also mention, that you have to refresh Browser after updating.

entprima
entprima Purchased

Shit happens – but with this kind of excellent and fast support by Theme Canon it is a pleasure to use your solutions!

ThemeCanon

Hi, hope it is working for you again and thank you for your kind words!

Regards, Theme Canon
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whizbang Purchased

I am unable to use the CLOSE button on Page Builder. I cannot do what I need to do. Is there a fix?

Thanks.

Default-user
whizbang Purchased

Same issue with Revolution Slider

ThemeCanon

Hi Whizbang, you need to update the Trades Core Plugin, do this by deactivating and deleting the core plugin, then you should automatically be promted to reinstall the new version. I have email you about this also.

Regards, Theme Canon
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GaianC Purchased

Hi Theme Canon,

Is there an easy way to copy/paste some code snippet in order to add the Toolbar (Search Icon) into the Pre-header, next to the menu on top right (see screenshot)? Top left is taken by the Social Icons…. Thanks!

http://note.io/1DhtE97
ThemeCanon

Hi, yes this can be done easily. Please refer to the documentation (which you can access through the Help menu) and look in the section Menu Set Up > Search button :)

Regards, Theme Canon
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locksbit Purchased

Hello,

I am having huge issues with Trades Settings -> Header & Footer. I have tried installing on main domains and subdomains and subfolders with clean wordpress 4.1 and your theme and needed plugins.

Currently installed at http://www.***.****/hm/ when I go to “header & Footer” and change the content and press save, it erases ALL the content in the page and loses Show Social Icons capabilities and widgetized footer does not work for “facebook”.

This is an issue even when I have tried installing multiple times on even on my main domain (www..*). I have tried installing on different domains, and even tweaking PHP settings in my WHM.

Please help (have sent support request with domain info) Thanks!

ThemeCanon

Hi, please do not double post your support questions to the comments thread. Doing so means we have to respond twice to the same questions which doubles our workload and results in longer support response times for all customers.

As I have also written you as response to your email I have visited your site and followed your exact instructions and I am not able to reproduce the issues you are describing. Everything is working fine on my end. Please try again and take carefull notes of each step you take to reproduce your issue so we can narrow down why this is happening to you.

Please reply to the email support thread that we have started.

Regards, Theme Canon
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Hello- I recently purchased your theme and Noticed that the revolution slider looks huge on my mobile device. I thought my settings were off but then I looked at the demo version and that one is way over sized as well. Is there a fix for this so it looks great on all platforms? My phone is an iPhone 5C here is the link to my dev site.

http://omendesigns.com/css/
Default-user

Hello- Thank you for your prompt response. I am actually currently using Auto-responsive and not the Full Screen slider. I will be more than happy to email you login credentials for you to look at the settings yourself. Please advise. Thanks again.

ThemeCanon

Hi, please double check the other settings that pertain to slider size (unlimited height off, decrease grid height settings). If none of these settings solve your issue then please conctact us through the email form on our profile page (or the support tab) and include a login to your wp-admin so we can investigate further.

Regards, Theme Canon
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Default-user

Thank You! I will double check those settings to see if it corrects the issue. I will email you if the problem persists.

Hello- I am trying to change the .outter-wrapper.image-header-container height from 110px to auto; so it keeps the size for responsiveness. Where would I make this change at?

Default-user

Hello I checked there and there is only an option to set pixels for the height. Any other suggestions?

ThemeCanon

Yes, if you leave this height option blank then it will be auto. The height will be relative to the content in the area.

Regards, Theme Canon
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Default-user

You’re a saint! That worked perfectly. Thank you!!

How do you change the favicon logo? I don’t see it in the theme options.

ThemeCanon

You should find this option in Trades General Settings.

Regards, Theme Canon
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Default-user

Yep I just overlooked it. Thank you for your help!

Hi, just heard about the Trades-Update. I have a lot of changes inside Trades (custom CSS, Colors, Fonts etc.). Could I loose Informations with an update. Would like to use the easiest way with envato toolkit.

ThemeCanon

Hi, could you explain what you mean by “inside Trades”? If you have changed the color and font settings from the admin panel these changes should be unaffected by an update. If you have edited the files within the trades theme folder they will be lost when updating the theme as the trades theme folder will simply be replaced. We recommend that you never customize the files within the trades theme folder itself but instead use a child theme to customize code: http://codex.wordpress.org/Child_Themes

Regards, Theme Canon
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entprima

97% is changed by admin panel. I also tried to make changes in functions.php, but failed. I Will use child theme after update. How can I translate especially all Texts about Comments?

Hello- on my home page I am using an Image Block. Is there a way to link the image? http://omendesigns.com/css/

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