An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by tantan199

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from tantan199:

This is where you give further info about support for you items.

You may add bold text and links to this area.

Some sample text:

To provide consistency for buyers, supporting your items includes:
  • Responding to questions or problems regarding your item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Theme installing: Error during zip extraction.


To resolve the problem, try the following solutions:

1. Using your FTP client upload the theme.zip into the /modules/themeinstallator/import/ folder, go to BO > Modules > Import/export a theme > “Import from FTP” section > In the “Select archive” drop-down list, select “theme.zip” then click Next button.

2. Please contact your hosting company to increase the max upload filesize(upload_max_filesize) to at least 4 MB.

3. Connect to your FTP server and check the CHMOD of the folder: /modules/themeinstallator/import and set it to 777.

The icons do not displayed correctly?


Go to location /themes/transformer/cache/ ,delete all the files in the folder, except of index.php.

How do i update the theme with the new version?


Important:Make a full site backup before updating theme.

  • Whatever the current version is, go to the version to be updated, and use the file of the version to replace the current one. the current site data will not be affected.
  • Please read the changelog carefully,and follow the special instructions, if any.
  • If you have changed one of the update files, please manually synchronize it into the update files. You can use a free software WinMerge to merge the changes.
  • Note: 1)The version of “Theme editor” module is that of the theme. 2) Do not re-installing the theme.zip, otherwise you can run into big trouble.
Video guides

The theme.zip is always the latest version.

In case of problems, please contact us via themeforest profile.

After theme installation it doesn’t look like your main demo site, I got a three column layout homepage and I couldn’t see the very top green bar, menu bar.


  1. Make sure your “Overriding default behaviors” module get installed properly.
  2. Go to the cache/ folder and delete class_index.php.

For more help, please mail me from my profile page.

How to upgrade from Modshop to Transformer?


Important:Make a full site backup before updating theme.

  1. Download the latest version of theme.
  2. Unzip theme.zip
  3. Using your FTP client, replace the files for your shop with those from “module” and “theme” folders.
  4. Go to BO -> Preferences > Themes -> Select Transformer for your shop.
  5. Go to BO -> Modules -> modules will auto upgrade.
  6. Install Blog modules and Responsive Email Templates module.
  7. Go to Preferences -> Images and add new image sizes “thumb_default”(width:56px, height:64px) -> Regenerate thumbnails.
  8. Clear your prestashop cache.

Here is a video guide.

For customers who have purchased Modshop, we apologize for any inconvenience this may cause you.

In case of problems, please contact us via themeforest profile.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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