An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by bwsm

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from bwsm:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to set the frontpage?

Navigate to Settings > Reading, make sure the “static page” option is selected, and select the page which you want to make it as frontpage . Check the screenshot bellow:

How to re-install theme?

1) Back up your website data first.
2) Download webzine folder from ftp space (\wp-content\themes\) in local hard disk and back up this folder.
3) Remover the webzine folder from ftp after download.
4) Install new theme.

How do I display a gallery on a page?

1)
Create a new post, named you what you want, e.g. “My new work”,
set as “gallery”, Screenshot:http://d.pr/i/Qrjb
set a category e.g. “works”,
upload some images, enter some text….

2)
Creat a new page, named you what you want, e.g. “Work list page”,
set as “list page” Screenshot:http://d.pr/i/FGQF
the “page options” box should be light, select “works” in Category option menu.
Publish the page, then the “My new work” should displayed in the page.

Menu is displayed wrong? (or font color or size in theme option don’t work)

You need to create a menu in wp-admin > Appearance > Menus The menu in footer will be displayed correctly

How to set Map in gallery post?

1) Create a new post / set as gallery type:

2) Select location:

3) Go to http://gmaps-samples-v3.googlecode.com/svn/trunk/geocoder/getlatlng.html get the Lat/Lng for the place

4) Set the map zoom and map type value

5) update post

How to set Map in static page?

1) Creat a new page / select a “static page” template:

2) Active the map:

3) Go to http://gmaps-samples-v3.googlecode.com/svn/trunk/geocoder/getlatlng.html get the Lat/Lng for the place

4) Set the map zoom and map type value

5) update post

How to close ajax in menu?

If you want to set a menu item without Ajax, You should enter “noajax” in Link Relationship (XFN) box.

Tips:
If the XFN box is not displayed in your menu panel, you could find it in the “Screen Options”.


How do I delete pictures in my gallery?

Please follow:

1) Edit the gallery post, click the button ( http://d.pr/i/Pqf7 )

2) Select the optoin “Uploaded in this post” ( http://d.pr/i/RMeI ) in popup.

3) You’ll find the images. Select the image that you want to remove click the button ( http://d.pr/i/4rc4 )

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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