An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by dtbaker
.png)
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Where can I get help for Jigoshop related issues?
On the free support forum: http://forum.jigoshop.com/
Where can I get help for Theme related issues?
We provide free and premium support via our dedicated support website: http://support.dtbaker.com.au/support-ticket.html
We cannot answer support questions posted in the discussion forum.
Can I get additional plugins to make Jigoshop even better?
Yes, there are many plugins available (such as automatic shipping calculation and additional payment gateways). You can see some of them here: http://jigoshop.com/product-category/extensions/
Images do not display in IE8
Please go to appearance> editor and change this code:
.fancy_image{
display:inline-block;
padding:5px;
background:#cce6fc;
border-radius:5px;
max-width: 100%;
}
.fancy_image img{
max-width:100% !important;
display:block;
/*height: 100%;*/
height: auto;
}
to this code:
.fancy_image{
display:inline-block;
padding:5px;
background:#cce6fc;
border-radius:5px;
}
.fancy_image img{
display:block;
/*height: 100%;*/
height: auto;
}
(ie: remove the max-width:100% entries)When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
