Discussion on Trego - Premium Responsive Magento Theme

625 comments found

  • Has been a member for 2-3 years

Does this theme have a money back guarantee. If so, how many days?

Thanks.

SW-THEMES

Hi, thanks for your interest in Trego.

Sorry, what do you mean money back guarantee? We never experienced like that.

Regards, Alex

Default-user

My experience with these Magento themes is that you really do not know what you are getting until you actually install it and are able to dig around in the back end. I see that some theme authors offer a XX day satisfaction guarantee. I assume by your reply that you do not?

SW-THEMES

Yes, No. I think its enough to show you how our customers satisfied via feedback score and purchased amount. We never heard about money back guarantee, and its impossible on our end, only available on Envato side. We provide installation service, if you don’t know what you are getting.

Regards, Alex

Default-user

I can appreciate your theme’s user feedback and score, it’s what lead me to find it. I have no doubt that your theme is good but it’s more about whether or not we can disable certain features and customize the theme to fit our specific needs.

We have purchased two Magento themes over the past two years only to find out that we cannot get them to do what we need for our store without writing a lot of custom code.

In regards to Envato, I thought that there were other Magento themes here that were offering an XX day satisfaction guarantee so I assumed there was a mechanism in place to handle this. I have been looking at so many Magento themes in the past couple of days…perhaps I am confusing Envato with another Magento theme reseller. ;)

SW-THEMES

How many days of guarantee do you need?

Default-user

Less than 7 days. It would be great if you had a sand-boxed admin demo so potential customers could see and experiment with the back end before they make their purchase, but I could see how this would be a bit of pain to manage. :)

Default-user

The slideshow buttons on the home page (new items, add to cart) do not work on your demo 5 site. http://trego.thesmartwave.net/demo5_default/

SW-THEMES

We will provide the screenshots for admin demo soon.

And, we didn’t set the actions for those buttons on demo, trego users can set the actions on their sites.

Regards, Alex

SW-THEMES

Could you give me your email address so that I can share you admin panel screenshot? I want to give you money back guarantee, but I can’t refund full budget because Envato also get some percentage for each sale.

Regards, Alex

Default-user

Hey Alex, how can I send you my email address without exposing it publicly here? Thanks for your effort, sorry for all the hassle for a single theme sale.

Default-user

In the event of a return we would be fine with a partial refund.

SW-THEMES

Please email me.

My email is eternalfriend38@gmail.com

Regards, Alex

SW-THEMES

I can’t understand why you think only refund. We provides full help to make customers happy with our product. We will reply in every 2 hrs if you’re getting any issue with Trego.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Alex,

I have uploaded the Theme Folder App,Js,Skin,Media via ftp.

Witch folder is for the “Images/Static blocks”…… is it the library folder? Do I have to upload it via ftp as well ? Secondly I cannot see the section “System > Configuration > Trego Extensions …………”, in my Amin Panel, which I need to continue to setup the theme.

Please advise me

Thanks

SW-THEMES

Hi,

Please clear all magento cache then login again on admin panel.

You can see the images for static blocks in /media/wysiwyg/trego/homepage_slider, callouts, aboutus, etc.

Regards, Alex

Default-user

I see can my page with logo online, but it is scrambled and the sample images not showing up. I clear catch as well. What happen with the Library folder ?

SW-THEMES

Did you change the logo image from logo.gif to logo.png as document instruction?

Default-user

Yes off cause and I changed Layout column setting to 1

SW-THEMES

Did you import static blocks and cms pages?

Default-user

Witch folder is “Images/Static blocks”…… is it the library folder? Do I have to upload it too via ftp ?

Default-user

import static blocks and cms pages? please

Default-user

How ?

SW-THEMES

Please follow instructions under Getting Started.

SW-THEMES

If you’re not familiar with Magento, I advise you to use our installation service to avoid wasting time. The straight answer is only same as documentation, no other words needed.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Alex ….is it possible to get an straightforward answer of my question ?

Thanks

SW-THEMES

If you’re not familiar with Magento, I advise you to use our installation service to avoid wasting time. The straight answer is only same as documentation, no other words needed.

Regards, Alex

SW-THEMES

I can’t really understand what you mean “Images/Static blocks”. Did you try same as the documentation? Other customers tried as the documentation and got installation successfully.

SW-THEMES

Please contact me through email if you need any help.

Regards, Alex

Default-user

You are not helping ….in my Admin I can not go to System > Configuration > Trego > Theme Design please help, section to configure the theme. I follow the way you tell in your dicribtion , but there is something not right

SW-THEMES

Did you logout/login again as document instruction? If yes, please give me your admin panel and ftp access through email.

Regards, Alex

Default-user

Yes I did …and clear the catch. I will send you a mail. Thanks

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 4-5 years

HI?i want to know why when i click the tags on products page,the errors appears ,and why the details can not display Complete ?i have Reappear the errors in this page,please vist and tell me why ,and how to fix it,thank you.http://custom.anlye.com/phone-case/rewrw.html

SW-THEMES

Hi laowei2002, thanks for your purchase.

Could you give me your admin panel and ftp access through profile page? I will update you after review as soon as possible.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

The theme is great! But it seems no way to customize the revolution slider, no way to change its sliding picture and its elements etc.

SW-THEMES

Hi fordiy, thanks for your interest in Trego

We can customize it for you if needed, this kind of work should be done in javascript work. It’s a bit difficult to control in admin panel as revolution slider provides much effects/functions.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
kutis Purchased

Hi, I’ve question about homepage slider. It’s look OK in bigger screen resolution. But on my notebook 15,6 it look a little bit too big for screen. How can I can to correct it?

Default-user
kutis Purchased

Hi, I’m still missing anwwer

SW-THEMES

Hi kutis, thanks for your purchase.

Sorry, I missed your comment. Could you give me your screenshot? it depends on the image.

Regards, Alex

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Just bought the theme and I can’t find any instructions on how you create a slider, add images to a slider, or even have a slider at all. There is nothing in your documentation on how you actually make a slider supported by your theme work.

The default block is home_slider_1 but Trego doesnt create any such block when you install the theme, there is no example configuration or example slider, please help.

SW-THEMES

Hi, Nihilnovi

Thanks for your purchase.

Please import the static blocks and cms pages on System > Configurations > Trego > Theme Settings > Theme Installation on the admin panel.

Regards, Alex

SW-THEMES

If you try Theme Installation, you can get the Trego as our demo site.

Regards, Alex

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

How do I install the new Trego updates without breaking the site?

SW-THEMES

Hi richardmedia

You can install as document instruction if you did not customize Trego files.

Regards, Alex

Default-user

Thank you!

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

I’m getting Internal Server Error on “one page” and “checkout”. Please help to resolve this.

SW-THEMES

Did you updated files?

Default-user

Not yet… Not sure which files I need to update to benefit from the updates to Trego.

SW-THEMES

Could you give me site access and screenshot of internal server issue?

Regards, Alex

Default-user

Sure! google hangout?

SW-THEMES

You can use my profile email.

Default-user

I still have the same issue . Please advise!

SW-THEMES

Please email me server details. My email is eternalfriend38@gmail.com

Regards, Alex

Default-user

Struggling with update to Trego 1.5. Your assistance is needed greatly!

SW-THEMES

I replied to your email.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

My friend bought the theme and I was trying to help him testing it at the local server, he doesn’t know much about this and neither do I, but the menu with thumbnail is not working with safari, we know that it works because its working with chrome and all the other browsers, is this a known problem? and is there a way to fix it?

SW-THEMES

Hi rochvill

Our demo works on Safari well. Could you give me your screenshot about issue?
Or you can test our server on Safari.

Regards, Alex

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi,

Great Theme but I am having trouble getting the skins to show using the setup steps provided.

I am completely new to Magento so it is for sure something I am doing/not doing.

The trego settings show in my configuration panel and if I make changes to text etc that shows but the theme skin does not.

I saw on another comment that you can provide paid support which I am interested in.

Please let me know if you can assist me.

Best regards

Karl

SW-THEMES

Hi Karl, thanks for your purchase.

You can contact me through my profile page.

Regards, Alex

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Very beautiful magento theme. One question, it’s possible hide the left bar also in desktop view? With code changes or in admin panel?

Thank’s

SW-THEMES

Hi threemind, thanks for your interst in Trego

Are you going to show only homepage slider without menu bar? If yes, it should be done by code changes, not available in admin panel.

Regards, Alex

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hello, how much is it to buy and have this installed for me?

SW-THEMES

Hi, thanks for your interest in Trego

Trego’s price is $90, please contact me through email if you need installation service.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Is this theme able to handle multilingual websites ?

SW-THEMES

Yes, its possible.

Default-user

when you say possible, is this something standard, or will it require a lot of customization

SW-THEMES

This is a standard magento theme, you can use nature multi language function of magento.

  • Has been a member for 0-1 years

Hi, I got the theme from a client purchase, and i installed it into magento v1.7.x, but i keep getting the error in the error log as such [24-Oct-2013 07:52:30 UTC] PHP Fatal error: Class ‘Mage_Trego_Helper_Cssconfig’ not found in /home3/pinstrj2/public_html/venusdc/hip/app/Mage.php on line 546

An early response would be reallly helpful. Ive been tring to get this issue sorted out..Please help Paniking

Ohh and before i forget..my clients loved the theme and they have personally asked me to thank you..Continue the good work. Thank you.

SW-THEMES

Hi

Could you give me your ftp and admin panel access? I will check and update you as soon as possible.

Regards, Alex

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
bogdanz Purchased

hi, Is it possible, for products with required options to display a error massage next to the option field instead of reloading the page?

SW-THEMES

Hi, “Ajax Cart” has not been implemented into “Trego” yet, we’re going to implement it on the next version.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

If I buy this version of Trego, can I update the new version free when it come out?

SW-THEMES

Hi omnison, thanks for your interest in Trego

Of course you can get updated version in the future.

Regards, Alex

  • Bought between 1 and 9 items
  • Europe
  • Exclusive Author
  • Has been a member for 0-1 years
  • Referred between 1 and 9 users

Hi. Tell me please why my the slider is not showing up. I imported blocks and cms pages from theme settings as your documentations says but nothing. Also how to install sample data? Because there are no .sql sample data in the archive.

magefy

Sory for my stupid question. I didn’t cleared the cache:)... Thank you for this amazing theme.

SW-THEMES

We did not include sql dump file in the theme package. Btw, could you leave a rate on themeforest if you’re satisfied with Trego?

Regards, Alex

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

When I Open Any Category It give me error

SQLSTATE[42S02]: Base table or view not found: 1146 Table ‘abcde_mage677.sales_flat_order_item’ doesn’t exist

SW-THEMES

Do you mean on our demo server? I just checked it, but everything works fine. Could you give me your screenshot?

Regards, Alex

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

HI, how can I add choosing color and size before the user can add to cart??

please advise

thanks

SW-THEMES

You can add the custom options or add the configurable products.

Regards, Alex

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