58 comments found

azik123 Purchased

Hi there I am having problem with adding more than one photo when listing a product. What should I do?

Default-user
azik123 Purchased

why it is so difficult

dasinfomedia

If you find it difficult, I can help you with this. Please email us your FTP and admin details and we will do it for you.

Default-user
azik123 Purchased

do What list all of the products?

I need some help, I have just bought the Trego Zencart theme. However, I am failing to install it.

Which exact folder should we copy the Quick Start contents to using the steps outlined in the installation documentation?

dasinfomedia

Using FTP you have to upload the unzipped package to server root.

Then you type site url in browser and it will run the installation wizard as described in documentation.. fill your store , admin and database details.

Follow the step in installation guide and it will be done.

If you are not able to install it yourself, please let us know and we will do it for you.

Default-user

Thank you very much for the response. Unfortunately, I am still facing challenges. Please can you help me finish off the installation.

dasinfomedia

Visit our profile page and email us your cpanel details.

My template is only showing 3 of my categories on the navigation bar on left – How do I increase it.?

Default-user

I have 10 categories

dasinfomedia

Go To includes -> templates -> trego_zen -> sideboxes -> tpl_trego_vertical_categories.php line around 73

find this and delete or comment it. if(jquerynomenu("#tregoverticalcategoriesContent").height()>185){ jquerynomenu("#tregoverticalcategoriesContent").height("185px"); jquerynomenu("#tregoverticalcategoriesContent").niceScroll({zindex : 51}); }

My product page is showing a blurred/skewed picture. Please offer a remedy to have the picture automatically convert to the correct size to look appropriate.

dasinfomedia

emailed you the solution.

Default-user

Thanks – Im not sure we understand the response. Please clarify how to resolve the issue. Is there a code change that allows the pictures to convert automatically? I dont see a code in the email. I saw 3 attached pictures, but no explanation. I have have 700 products – taking new pictures is a costly and timely process. Thanks – your immediate response is most appreciated.

Default-user

Upon closer inspection we also noticed that the product page(on your demo) is showing a blurry image. When you use the magnifier its still blury (on the demo). Our customers are looking to get detailed look into the product. Your help is most appreciated.

Our develepor has repeatedly asked for your support to respond about the debug files which are showing many errors and there has been no response to it. When the site has activity the log files generate rapidly.

We would sincerely appreciate your help on this. I’m sure fixing this will help your future sales. We have sent you the details directly, if you would like us to resend let us know.

dasinfomedia

There is steady stream of communication. You seems to have mutiple emails/people working. Please check with other emails.

Thanks for all your help. We are a month behind on our launch.Would it be possible to get all the bugs resolved before the month is over (next week)

dasinfomedia

Due to holidays, support is limited now. But will resume all support from 28th Oct

Default-user

Where are you located. ?

ksoup Purchased

Loving this template… A few things to note and a couple of questions…

!. Is there a way to display just a shop home rather than the slider options?

2. Spelling error “estimate shopping” should be “estimate shipping” includes/languages/trego_zen/english.php Line #779 : define(‘BUTTON_ESTIMATE_SHOPPING_TITLE’, ‘Estimate Shopping’);

3. Every time I change something in the Admin > Tools > Trego Template Settings, the site title, copyright text as well as footer contact fields get messed up. and a bunch of extra junk shows up on the page in those field areas. I can go back and edit to clean it up again, but just wanted you to know.

Example: English

my address phone and email

” size=”51” />” size=”51” />” size=”51” />” size=”51” />” size=”51” />” size=”51” />” size=”51” />” size=”51” />” size=”51” />” size=”51” />” size=”51” />” size=”51” />” size=”51” />” size=”51” />

I couldn’t force the information sidebox anywhere (because it is very important to have the shipping & returns, privacy policy, conditions of use, etc) on my page somewhere, so I had to add links manually to my footer.

I am still fighting the menu. I have 10 categories and it will only show three of them.

The mega menu isn’t working for me …

dasinfomedia

Hello,

1)Sorry, You can’t put product listing instead of Slider in Home Page with existing code.

2) It’s not a black slit, its Tergo theme scroll bar.

Thanks

Default-user
ksoup Purchased

Imagine you are a customer not familiar with your tergo theme scroll bar. How are they to know that there are more categories. That would hurt sales for the shop. If I cannot have the option to display just a product listing on the home page as well as make the category listing very obvious to the customer, this theme is worthless to me. Is there a way to get a refund. I can uninstall it today!

dasinfomedia

Trego is meant and designed in such a way that customer get attention to all the details provided on home page, it may be less details but that is what the intention is. You are trying to convert it to something that is traditional way of making site. Whatever you are trying to is possible with help of professional developer. But default theme do not have the features/options you are after.

karapus Purchased

Hello there,

I have found your answer to a question – “How to change the product photo?”

Go To includes -> templates -> trego_zen -> jscript -> f708fd4c84e7550af5568eafe672bf29.js line 19125

find this thumb_image_width: 300, thumb_image_height: 400,

set image height and width.

But for some reason nothing changes. Please take a look:

http://www.store.spartasoaps.com/index.php?main_page=product_info&cPath=83&products_id=348

My images are 600×400 pixels, but for some reason they look vertically extended.

Thank you!

Default-user
karapus Purchased

i got it. it was here:

includes/templates/trego_zen/templates/tpl_modules_additional_images.php

dasinfomedia

Glad to hear that.

netqwik Purchased

Hi, I have 20 main categories and many sub categories. Will this work with 20 categories? Also I am planning to have this module installed – https://www.numinix.com/downloads/zen-cart-modules/checkout/fast-and-easy-ajax-checkout Do you know if your template will be compatible with the module? Thanks!

dasinfomedia

if you add more category in left side category menu as it will display scroll bar to navigate . so you can add any # of category.

yes, you can add this module.

netqwik Purchased

Currently your home page does not display the information pages links at the bottom – will the template allow these page links to be displayed on the home page. Will appreciate if you could give us a reply quickly as we are in the processing of selecting a template

dasinfomedia

duplicate entry

netqwik Purchased

Currently your home page does not display the information pages links at the bottom – will the template allow these page links to be displayed on the home page. Will appreciate if you could give us a reply quickly as we are in the processing of selecting a template

dasinfomedia

our trego home page is having non-scroll version.

you can add information page link in footer or left side also with some code modification

netqwik Purchased

Hi there, I have sent you an email via your profile with the cpanel info, hope you will be able to respond soon. The SQL fails if I run it via Zen Cart. It also fails if I add the database prefix and run one statement at a time via phpmyadmin. It also fails if I import the file into my database. When I insert the statements via PHP myAdmin it complains about having a Null value in the configuration table. Can you give me a solution as to what is the best way to run the SQL Statements since I am unable to do it via Zen Cart.

Default-user
netqwik Purchased

Thank you for replying to my email promptly. I have given you 5 stars for customer support

dasinfomedia

thanks for the feedback

netqwik Purchased

Hi there, I really appreciate your awesome support and help with the install. When I go to Template settings under Admin Panel, under Home I do not see Module Positions as displayed in your documentation. Am I missing a file? Thanks

netqwik Purchased

Sorry for so many questions :) – Just a few issues to sort out and then will be good to go. 1. I have around 20 categories. You mentioned in one of the comments to comment out this function – if(jquerynomenu(”#tregoverticalcategoriesContent”).height()>185){ jquerynomenu(”#tregoverticalcategoriesContent”).height(“185px”); jquerynomenu(”#tregoverticalcategoriesContent”).niceScroll({zindex : 51});

If I comment out this function then the sub category menu bar goes to the top and gets messed up.

Therefore I did this – if(jquerynomenu(”#tregoverticalcategoriesContent”).height()>185){ jquerynomenu(”#tregoverticalcategoriesContent”).height(“500px”); jquerynomenu(”#tregoverticalcategoriesContent”).niceScroll({zindex : 51});

Now I get a scroll bar but it is almost impossible to select it.

Can you give me a solution and let me what I can do so that the user can select the scroll bar.

2. The mega menu does not work. The only one that works is the one you set up.

3. The footer gets messed up but I noticed you are looking into this

4. Ez pages are not displayed in the footer.

You have done beautiful work here and have added a lot of functionality. I’ll appreciate if you respond soon because I need to get this website live quickly.

thanks so much. Appreciate your support.

Default-user
netqwik Purchased

Thanks so much for fixing the mega menu, footer and ez pages. Your support is really awesome.

dasinfomedia

Thanks for the feedback

Hello. Thanks for your awesome theme. I have been trying to change the title of my site but I can’t. It says Trego Zencart on the top of the page.

dasinfomedia

Go TO includes -> languages -> english -> trego_zen -> meta_tags.php

find this

define(‘TITLE’, ‘Trego Zencart’);

change your site name

Default-user

WOW! Thanks! I DID IT!

Default-user

Another thing. How can I edit the about company, privacy and other texts?

fizwan Purchased

Hi, how to uninstall this template? I don’t found any uninstall – sql patch? Theme not function well, so I decide to use other theme. Many thanks.

dasinfomedia

Template uninstallation is very easy as you have to just delete it from FTP or deactivate it. If you have installed sample data you can simply delete from database directly or from admin select all product data and delete it.

Grandmas Purchased

hi, little problem but I am a idiot. Saving changes isn’t possible (images slideshow, colors etc.). can you help me please?

greats

stephan

dasinfomedia

go to admin page->login->Tools->Trego Template Settings->Trego Homepage Slider->Slider Customization and do your slideshow image changes

For Changing Slideshow color follow this step:-

go to admin page->login->Tools->Trego Template Settings->General Settings->Color options->Background Color

Grandmas Purchased

Sorry, yes, it is a beautiful template. But with many perils that are not well documented. Example 1) I have a picture as a background image, which goes from the left. Willich the image but do not see on the sidebar, but my categories. After some script or CSS, color, blurred, I would like to know where I can find the script. I do not think it namely and that annoys me very much. So please, where can I find the attitude? Example 2). I will be displayed on the left unformatted input boxes and other HTML elements. Also in other browsers. Why is that? How do I get away again? Example 3) the template does not work particularly well with Apparently German? Why? Example 4) The SQL patch for the template installation (not the Quick Install) brings an error when importing – .xxxx.banner – table does not found. And so on. So now I ask very politely if anyone can help :)

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