453 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello there, under the slider there are 4 icons with culinary tours,travel excursion,etc with a text, im trying to find where its that in order to change it but i cant, i was wondering how do i make this changes. thanks

PixelGrapes

If you’ve imported demo content go to your pages and select the homepage you should see short codes in the content area of the editor. You can edit them there by replacing the text and/or the icons. http://goo.gl/rHmEG9

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello!

I sent you a private email with web credentials to take a look and help with add images buttons. Now I have an error in my site: Fatal error: Call to undefined function putRevSlider() in /docroot/wp-content/themes/trek/header-homepage.php on line 70 the site is www.voyagerviatges.com

Please could you tell me something?

Awaiting your news. Many thanks

Marta

PixelGrapes

Hi Marta, I couldn’t login with those ftp credentials. Can you verify and email me. Thanks

Default-user

I sent you! thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

I´ve sent you a message about Trek theme. Have you received my message?

Fabiana

PixelGrapes

Yes, Thanks

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

Hello, the top header image for each page, goes away when you scroll down and then scroll back up. How can I fix this? Thanks.

PixelGrapes

Is this in google chrome? The browser caches the page, so if you scroll before the image is fully loaded it may not be there when you scroll back up. You can try reducing the file image size so that it loads faster. – Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I am unable to get the header image to appear on all my pages. I have the Revslider on the homepage, but nothing on all the other pages. I have uploaded an image under appearance/customise/pages/header image, and its only 84kb, so shouldn’t be a load time issue. it appears in the customise sidebar, but won’t show on any pages!

Also, is it possible to adjust the short codes for an accordion so that one click opens the accordion, and a second click on the same one closes it? having all the accordions closed?

Cheers

PixelGrapes

Hi. Once the image appears in the preview screen, are you hitting ‘save’? The accordion change would require a customization. You can use the same code that the FAQ page uses.

Default-user

yes i am saving the changes on the customisation page. still can’t make it work!

PixelGrapes

If you PM me a logo I will take a look. – thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’m having trouble with the registration form that’s supposed to be on each of the tour pages. How are these supposed to be added to the page?

Thanks

PixelGrapes

When you create a tour page, there is a checkbox to ‘show registration form’.

Default-user

Yes, I checked that box, it’s on the right side of the page, and still no registration form.

Default-user

here is the tour page with no registration form. http://www.alohahawaiitours.com/tour/circle-island-tour-oahu/

PixelGrapes

Make sure there is a page in the theme folder called single-tour.php – if not, download the theme again and upload that file. – cheers

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
phomes Purchased

I purchase the theme yesterday and have a few questions?

1)How to change the currency symbol from USD to another currency? I want to use INR – Indian Rupees?

2)Would it be possible to put a text widget in the sidebar of a single tour page like http://munnar-honeymoon-packages.com/tour/munnar-tour-package/ ?

3)I want to use my own contact form. How can the existing form be removed? Not able to find the code for the same?

4) Where are the settings to remove the background colour from black and the font colour ?

Default-user
phomes Purchased

5) What is the exact size of the slider image on homepage that needs to be updated to ensure fast loading ?

PixelGrapes

Hi. The symbol change and tour page widget require a minor code change. If you PM me I can give you a hand. Do you want to change the contact form on the tour page? that is in sidebar-tour.php The slider image file size depends on what quality you can accept. You can also use a cache plugin and/or CDN. Or use a solid background with smaller images layered on top.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

I am looking to use this theme for a Single Business – Fishing , I want to be able to book either full day or half days. I also want real time bookings / availability.. how would this theme work for that stuff

PixelGrapes

Hi. This theme has a simple registration form which emails the admin. We released a new theme today which has more advance booking features and can do the stuff you need. Might be worth checking out: http://goo.gl/KD9gFH – Cheers

  • Has been a member for 0-1 years

Hi,

How to set Parallax Header image for each page? Is it possible.

PixelGrapes

No, the theme uses a global header image on all sub-pages. Which can be uploaded in appearance/customizer under the ‘pages’ tab. If you want different header images on each page it requires customization. – cheers

Default-user

Thanks for your answer. Which file should I edit ?

PixelGrapes

You would need to edit the ‘parallax section’ in several files. Any files with names that start with page or single.

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years

Hi,

My client purchased this theme and has written several times about the FAQ’s not working. The editor throws in ”/gallery/ in the permalink. There is no such directory on the site. http://www.kingstonscamp.com/gallery/camper-rules/ http://www.kingstonscamp.com/camper-rules/ is the valid URL I believe that my client has asked to have you look at this several times and to cc my email on how to get the FAQ’s to work properly. This was an issue from installation to now and she wants to o live for her season, but we need this fixed. Can you contact her and fix the problem She has sent you log in credentials.

Thanks in advance.

JF

PixelGrapes

Hi. We asked for login credentials both times but have not received them.

PixelGrapes

I just sent a reminder email.

flarp9

The client has sent them both times with both times.

PixelGrapes

Where is she sending them? Needs to reply to the ticket email by typing above the line.

PixelGrapes

It’s not a direct email. Need to respond to the ticket above the line.

PixelGrapes

She can hit ‘reply’ on the email or login to the support area and view the ticket.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Good day, im having a problem with the rev slider, i make it work find but the bottom part of the picture doesnt show instead it has a text saying add banner test here aroud 30% of the picture its missing.

Also im having problems with the Wpml i read that this theme works with it but i cant make it work so i was wondering how to make it, i have use it before and works just find but for some reason i cant make it.

Thanks for your time

PixelGrapes

Hi. You can add banner text in appearance/customize under the ‘pages’ tab. Much like the demo. For WPML make sure you have the ‘string translations’ add-on installed. – cheers

Default-user

Sorry i didnt explain myself, i was wondering if was possible to remove that part,i just want the full photo to show

PixelGrapes

You can remove it with css:

.banner-home {display:none;}

But you may want to just adjust the slider settings instead. You can increase the slider ‘max-height’ to accommodate your image.
  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
Hi My background image just disappeared in Chrome. I hope you can help me resolve this issue. My working website is http://visitwashougal.com/wordpress/hiking-trails/

Thanks,

Default-user

When you scroll down completely and back up, the background image disappears.

PixelGrapes

Chrome caches the page. If you clear your browser cache and refresh the page it will likely be there. Basically if you scroll down before the header image is loaded, chrome caches the page without the image. What you can do is reduce the file size of your image so it loads faster.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

Hello I am having issues with my site on IE 8 and iOS iphones. Please see: tampabaykayakcharters.com Any advice?

Default-user

Also when viewing on androids the page is floating to the left…

PixelGrapes

I can only see the ‘site launching’ page.

Default-user

I commented in the support forum.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I would like to add another page that is set up like FAQ template page. We will be using this page to show our links (categorised, like FAQ’s are) to other pages and external articles.

Is this possible?

PixelGrapes

Hi. The easiest way is to use the ‘accordion’ shortcode. You can set up some faq sections using it. Otherwise, to get a duplicate of the faq post type requires some minor customization. – Cheers

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

How do you change the response message… i.e “thank you for registering” after the registration form is complete?

Thanks Gene

PixelGrapes

In sidebar-tour.php

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, great theme. I’d like to change the text ‘Tour’ to ‘Packages’ for the front end. Where can I change this?

Thanks!

PixelGrapes

Hi. Where exactly? Is this in the menu, url or somewhere on the page?

Default-user

In the Pages section of the ‘Customize’ area, there’s a Display Button checkbox. When ticked it says ‘View Tours’. I’d like this to say ‘View Packages’

PixelGrapes

Ahh. Right under the checkbox there should be a field called “button text’. You can edit that text. ;)

Default-user

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
phomes Purchased

How can I change the colour of headers and the titles of pages and posts ?

PixelGrapes

The colour of the text can be changed via css:

.parallax .small, .parallax .span {color:#333;}

The background image is set in appearance/customize under the pages tab. You can upload a solid colour repeating image if needed. – Cheers
  • Has been a member for 0-1 years

Hi, I have a problem with the tour reservation. Reserve It button doesn’t work. I can see the message thank you for your registration. As I understand I should receive an email but there is no any email my my mailbox. Please help to fix the problem.

PixelGrapes

It sends it to the wp admin email under general settings. Have you checked that email/junk mail folders? Have you also tested your WP email to make sure it is working. You can create a new user and send an email to check. – Cheers

Default-user

There is no any message in my spam folder :( . I created new WP admin user . It doesn’t send mails.

PixelGrapes

You can check with your host to see if php is setup to send mail. If not WordPress mail isn’t going to work. You can try a plugin like this: http://wordpress.org/plugins/wp-mail-smtp/

Default-user

The problem is related to the tour title. If my tour title is in English I can receive an email. My website is in Russian and if the tour language is Russian, It doesn’t send an email. My DB is utf-8 . Can you please help me to fix the issue?

PixelGrapes

In admin/register/mailer.php try changing this line to utf-8

$headers .= "Content-Type: text/html; charset=

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

My FAQ page has not worked since I purchased this product. I have submitted numerous requests, and tried to answer all of your requests for access but have gotten nowhere. Each time I respond I have to email and submit a new request. I have gone live without a FAQ page, but really need one for liability and legal purposes. This process has been going on since Feb 11, and it is March 24. Please help!!! VERY FRUSTRATED!! If I do not get a reasonable response I will have to contact ThemeForest and let them know the lack of support with this product.

PixelGrapes

The support email is not a direct email. You need to respond to support tickets by hitting ‘reply’ and typing above the line. We have not received your login details after many requests as you know. Can you just click on our profile here and send a private message with the login. We will be happy to help you with the issue. – Cheers

Default-user

I have replied as you have instructed every time I received an email. I figured out after not hearing from you something was amiss, which is why I use your Submit Request Page to communicate with you. I still reply BOTH ways, AND I have sent the requested information BOTH ways. It appears the public forum is the only way to get your attention. Do you need me to send the info requested over the public forum, if so I am extremely uncomfortable with that.

PixelGrapes

We got your tickets just no login info. I’m asking you to click on my profile and send a ‘private message’. It goes to email and not public forum.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi there

Is there custom css so the featured image does not appear on the tour page, but still appears on the homepage. As I want to use a slider at the top of each tour page instead. See http://nomads.phillipohren.com/?p=224

PixelGrapes
You can use:
.single-tour .attachment-post-thumbnail, .single-tour .description-icons {display:none;}
by
by
by
by
by
by