This author's response time can be up to 2 business days.
Our website is due to go live tomorrow and I have a concern that the website and it’s pages are loading extremely slowly. Please can you advise ASAP – I have logged a ticket, however, I have not yet had a response. Is there an explanation for this? Please can it be resolved today.
Many thanks in advance.
Please provide the ticket ID. We will process it soon.
You ticket has been processed.
I was curious if there was a way to hide the side rail in posts? (Categories, Search, Recent Posts, etc). I see in the demo for the theme that rail is not there.
The sidebar contains only categories. This theme is not widget ready.
You can also disable sidebar completely by minor customization.
How do you disable it completely?
Contact us through our support system http://designova.net/support.html
Our developers will assist you.
I may have done something wrong…..probably. But can’t figure out what. All of the content on the website shows up like so:
width="1/1"][trinity_text_block customclass="light-txt large-txt letter-spacing-x-large white-txt uppercase align-center" text_content="A creative design studio from the inner heart of London."]A creative design studio from the inner heart of London./trinity_text_block/vc_column
Does this work WITH the actual Visual Composer plugin or does it use a custom/edited version of Visual Composer? I ask because I have purchased a prior theme that “used” Visual Composer however, what they meant was they edited the Visual Composer plugin and built it into their framework which did not work with Visual Composer and the standard Visual Composer elements. I want to use the actual Visual Composer plugin with the auto-updates.
We use actual Visual Composer plugin and will update the plugin periodically.
How do I edit the dummy content? I can see it on the home page but none of the individual sections are showing up in the pages section.
Please use our support system: http://designova.net/support.html
URGENT: Need help
Hi I submitted a ticket as well but the top of the page I turned off the grain overlay but yet the image still appears grainy. Anyway to fix that my client wants the image crystal clear.
We haven’t received any ticket yet with this issue. Please provide the ticket ID/Link
Our support system is http://designova.net/support.html
Oh shoot I didn’t finish the ticket. I just submitted it. Thank you sorry about that
Sorry to be bothersome my client wants to launch tomorrow =/
Your ticket has been processed.
Hi, pre-purchase question – is it possible to have the ‘grain’ header with changing images? Also, is it possible to have both Video and Images displayed together in a ‘Project Page’? Many thanks!
Sorry, both are not possible. You may have to customize it.
Thanks for your reply! Just a quick couple of questions about the blog/news: is it possible to have images displayed in the ‘news’ section rather than just text, also, can links be added to specific blog posts or categories?
Thanks again for your help!
Sorry, you cannot display images instead of text in the blog listing section. And the the button will be linked to that particular blog post.
hello, i am looking to purchase your trinity website template (wordpress version). i had a couple of questions i wanted to ask before i purchase.
1. will i have to use a coding software?
2. will there be any problems if i transfer my wordpress to godaddy?
3. can i edit and change things on wordpress or will i have to code?
4. can i use a custom video? and if so are the requirements included?
5. can i make edits (like add my logo) on photoshop without any problems?
if you can help me with that i would greatly appreciate it.
1) No need of a coding software. It comes with visual composer page builder, you can modify the content very easily.
2) No problem to transfer your wordpress to godaddy. You have to ask for suitable plan.
3) t comes with visual composer page builder, you can modify the content very easily.
4) You can use custom video, host it on Youtube or Vimeo and use it.
5) Create your logo in Photoshop then, you can easily change the logo through theme option panel.
Hi, the Trinity Text Block for some reason is not saving my edits. I change the text and when I hit submit the old dummy text is still there.
Hi I sent you the information you need almost a day and a half ago and haven’t got an answer yet.
Your tickets has been processed.
I have to questions #1 is that Ilike to know if you have some kind video of tutorial in how to emulate de Trinity theme because I upload the sample data and I just get I lil more confuse.
My Lic. / Purchase Code: ed32ec05-c565-471c-a4d7-396011414c8e
I use your support system and your team done respond…
hope it is okay now
Hi, I’m customizing my clients website and he’s looking at you demo and your “project with slider” pictures slide left to right but in my install it crossfades and I can’t find anywhere to change the settings. can you guide me on where to change it so it slides? thanks
Hi guys, all of the demos seems to be broken – ff and chrome, half of the things are not displaying properly.
Thanks for reporting the issue. We have fixed it.
Pre-purchase question here :
Is this theme plugin friendly ?
I want to add an instagram feed to the footer of my website, is it possible ?
Thank you !
Would it be possible to make the gallery a auto-updated instagram feed.
This theme is not widget ready. You cannot add an instagram feed to the footer. You can use any plugin to make instagram gallery in the page content area.
I would like to know if this theme supports a multi-language website.
I need it to be able to switch from english to french
We provide po/mo files in the pack. You can use any multi-lingual WP Plugin with our theme.
I’ve had a support ticket for over a week with no response. Unless something is done in the next 24 hours I’ll be requesting a refund for this purchase. The last section of my purchase code is 38df511f39d3.
I too am having issues with any changes being made to the theme not saving. I opened a support ticket 4 days ago and have had no response. Can you please help.
Error upload image.
I cant’t upload image in splash slide, portfolio, post, theme option ecc.
Con you help me?
Please contact us through our support system: http://designova.net/support.html
Hello! My video portfolio stopped working. I’ve submitted a ticket on 06/02/2016 16:29. Hoping there’s an easy fix. Thank you!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $19.60