94 comments found

hi, i would like to buy the theme but would require it to support wpml and woo-commerce, do you think i would have any problems with those plugins? many thanks, esther

designova

Hi,

This theme is not readily compatible with wpml and woo-commerce. We keep all the WP standards recommended by Themeforest. You may have to do minor customizations.

Thank you

Default-user

okay thanks!

Hello, I just purchased the theme and I am trying to set up template 03. My question: every time I upload an image for the main homepage it’s blurry – I’ve tried using the image provided in the demo install – and it’s blurry too. What do I need to do to have the image be clear? I know it has to be something painfully simple… thanks!

My site – www.calliecolwick.com

Default-user

Never mind! I finally figured it out. :) But I am having one other problem – I can’t get the white bar at the top of the page to disappear like the 03 demo. Any suggestions?

designova

Please use our support system http://designova.net/support.html

I am limited to a very slim logo. How to I put a bigger one on?

thanks

designova

Please use our support system http://designova.net/support.html

Default-user

I’ve tried but is saying my purchase code is in valid.

designova

Hi,

Please sent the purchase code to wordpress@designova.net

Thank you

I am finding this theme difficult to use. There is no guide and I feel i wasted $50 on this theme!

Can anyone tell me how can I set as template 03?

Default-user

I don’t know how can I set it up as Template 1,3 5 at all. The parallax shows but I can’t add a section below it at all.

designova

Hi,

We can help you, please contact us through our support system http://designova.net/support.html

Thank You

polly72 Purchased

i bought this theme and modified it for a client. mostly with great results – however the main menu on homepage does not function and i haven’t been able to debug it. there’s been no support from desginova at this stage so i feel pretty stuck…. not sure i can recommend this seller.

designova

Hi,

The weekend holidays was going on. Please provide the ticket ID.

Thank you

Default-user
polly72 Purchased

thanks for your reply. i have replied to the ticket on your support page. i don’t see a ticket ID.. unless it’s 748?

designova

Okay, we got it.

Hey guys,

I’m looking at purchasing theme but just have a couple of questions before I do. Firstly, how customisable is the appearance of the news/blog section? For the project I’m planning on using the theme for, it would work much better to be able to have the blog posts display as larger images, running the full width of the page, as they do on your demo sites with the portfolio items. Is this at all possible?

Also, I don’t see a newsletter sign up widget (or similar) anywhere on the test sites, is this something that is included in the theme?

I think that’s about it. The theme looks great, I look forward to using it!

Cheers, J

designova

Hi,

You have to customize the theme yourself to change the blog/news section. newsletter sign up widget is not provided with the theme.

Thank you

Hi, I bought the Trinity Theme and I have not found the Advanced Pdf user guide ? Where can I find it?

I sent you a message on the support.

Best

designova

You can find the documentation in following path: Download Pack >> Documentation >> Theme Documentation >> index.html (open this file in a browser)

Hi there Just after a way to adjust the dimensions of the Portfolio pieces? Mine seem stuck at 600px and if I select a smaller image it enlarges it and pixelates. Thanks

designova

Please use our support system http://designova.net/support.html

Default-user

Ok, ticket has been created.

designova

The tickets will be processed after the weekend

Hi, I am just wondering, can we add widgets and plug-ins to this WP framework?

Kindest.

designova

Hi,

Sorry, this theme is not widget ready. But you can use plug-ins with this theme.

Thank you

Default-user

Thank you… I have since found the user manual :-)

designova

Our pleasure :) If you need further assistance please contact us via http://designova.net/support.html

Hi, I am looking to install this theme via FTP. Are you able to help/assist?

Kindest

designova

Hi,

Please contact through our support system: http://designova.net/support.html

Thank you

Hi there,

Is there a downloadable user manual with instructions on how to set up this theme i.e. Instructions on how to set up the navigation menus etc.

Default-user

I am being asked to ‘Please configure the navigation menu’. I cannot see how to do this. Earlier our website was displaying the menus and now it is not – really confused. Please help…

designova

HI, please contact us via our WordPress theme support system http://designova.net/support.html

Hi there,

I am having a few issues that need resolved urgently. Please can you advise on my following issues:

1. The main menu on homepage does not function and i haven’t been able to debug it.

2. It takes several minutes to load my whole site. I have reduced the pictures, deleted all the demo pages I don’t use, however I still can’t seem to find out why it is taking so long.

3. Every time I upload an image it’s blurry – I’ve tried using the image provided in the demo install – and it’s blurry too. What do I need to do to have the image presented clearly?

Kindest regards

designova

Hi,

Your ticket has been processed. Please check it.

Thank you

Default-user

Afternoon, I was just wondering if todays new ticket could possibly be looked at?

Kindests

designova

Hi,

Our developers will check your ticket once they are back online.

Thank you

TommyQld Purchased

Hi, how can i change it so the Contact Form is always open when you arrive at the contact section. I do not want to have it as a click to open button. Can you please help. Thank you

designova

Please contact us through our support system: http://designova.net/support.html

The WPBakery Visual Composer from the theme is not up-to-date, what should I do? I have been hacked because it wasn’t updated before, lost a day bringing it back online and would hate to have to go through the same thing again just because of the Visual Composer.

designova

Hi, please open a supprt ticket via http://designova.net/support.html

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