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80 comments found

hi, got some trouble with my trinity theme. it isn´t fully responsive on ipad and iphone. the portfolio reacts weird. when i put my finger on a project – it throws me back on my landing page. also my navigation menue and my heahlines (boxed titles like in your example) dosn´t show up? thanks for your help greets martin

designova

Please use our support system http://designova.net/support.html

How do I do SEO within the theme on wordpress?

designova

Please use our support system http://designova.net/support.html

Is there way to PM it?

designova

Please send us a private message.

SoaReel Purchased

It would be great if the support system you have would allow us to see other peoples questions incase we have a similar one.

I would like to know how deactivate / change the color of the loading bar overlay when the site loads or simply know the class or code I need to change to make that possible. I did send my support ticket as well. Figured I’d contact you on both.

Thank You!

Default-user
SoaReel Purchased

I also came across a bug with adding video. The video is showing up above sections that have parallax, mostly sections where there would only be a title.

designova

Hi,

Sorry, the system does not allow to see tickets posted by other people. Our support team will help you to fix the issues. We provide theme support only through our support system.

Thank you

awesome theme but i am having problems with he loading time on my website. it takes like 5 minutes just to load my whole site. i have reduced the pictures to 700×700, deleted all the demo pages i don’t use but i can’t seem to find out why it is taking so long.

i have 4 plugins: trinity shortcodes, w3 total cache, wp bakery visual composer, wp retina x2, wp smush.it

i have tried it at home, at work & various other places & it’s still the same, so it’s not my internet connection. it’s so annoying as i love the theme. just wanted to know if there is anything i can do?

thanks

designova

Please use or support system: http://designova.net/support.html

Hi, is there a dark background version?

designova

Hi,

You can change the background color using color picker.

Thank you.

Hello, I love the theme! It turned out great, my problem is that it’s not loading well (sometimes not at all) on Safari, and in any other browser it’s too slow. I was with a client telling him how goos his site could look like and how it would work so well… than he wanted to see my own site, and it loaded broken, tried 3 times but nothing.

Please, can anyone help me to fix it ASAP? I’m loosing money on that. Maybe it’s something I’m doing wrong, so if you guys can take a look I would appreciate it!

www.visuall.se

Thanks a lot, and please consider the urgency of this. I appreciate it!

designova

Please use our support system: http://designova.net/support.html

hello, is it possible to add images + links inside your slider or replace it with a slider revolution

thank you

designova

Hi,

Sorry, you cannot add more images + links inside the slider. You can replace it with slider revolution, but it is not included in the theme.

Thank you

How do we upgrade the theme to the latest version without losing any customization done to thus far (css customizations as per our tickets on your support system)

Otherwise, absolutely loving this there

designova

Please use our support system http://designova.net/support.html

Hi,

Is this theme using the skollr plguin for the parallax effect? Would we be able to modify this theme so the scrolling feature works on ios?

designova

Hi,

We use the plugin: http://ianlunn.co.uk/plugins/jquery-parallax/ for parallax effect.

Thank you

igenius Purchased

Hello, how can I remove the preloader? Thanks

designova

Please use our support system: designova.net/support.html

Hey, can someone take a look why my site is so slow to load? Please, I have checked with my server, host and so on, when I disable the theme is works as it should. (for some reason).

I just need to know if I can do anything about it or if I have to buy another theme.

Please, take a look for me. Thanks

designova

Please use our support system http://designova.net/support.html

Hi,

Please have a look at my site: infancies.com. When I scroll down, the top menu doesn’t appear like it does on the demos.

Regards, Oliver Daniels

designova

Please use our support system http://designova.net/support.html

sangana Purchased

In the contact form ive this message=>

Notice: Undefined variable: post_customclass in /wp-content/plugins/trinity-shortcodes/vc_extend.php on line 2301

https://ns3326251.ovh.net/lords2015/

Thx.

designova

Please use our support system http://designova.net/support.html We will fix it soon.

SoaReel Purchased

May you please update the support log on the front page, so we can what has been updated? Thank you!

designova

The update is only in the shortcode plugin.

Default-user
SoaReel Purchased

Ah, it’s still good to see what’s being changed/updated for transparency.

designova

We have put the update log in the theme details.

Hi,

I've just purchased your Trinity theme. Great design, but I've got a simple question. How can I change/delete the trinity logo/bar that is placed in the middle of the page when it's loading?

Maybe someone else knows?

designova

Please use our support system http://designova.net/support.html

marmop Purchased

Hi, thanks for a great theme, so easy to use! I have two questions for which I can’t find the answer in the documentation and I have no luck getting my ticket in the support system answered….

I have downloaded the demo data for style #7. Everything works perfectly for two things: 1) Can you please refer me to the documentation on how to create a similar top menu as in the demo? (with the three stripes and a drop down as opposed to a horizontal menu that I automatically get) 2) How can I disable comments on ‘nomal’ pages? The comments + discussion checkboxes are not selected in screen options. I do not see any other options on the page.

Please help. Thank you.

designova

Hi,

We provide theme support only through our support system. We have replied for your question in the support system. Please check it.

Thank you

Default-user
marmop Purchased

I found it. thank you. Can I make a suggestion? It would be very practical if we could see the questions & responses posted by other people in the support forum. Plenty of times that fixes an issue for me.

designova

Hi,

Sorry, it is not possible with our support system. Thanks for your valuable suggestion. But there are some technical limitations to implement this.

Thank you

I got the same question as Marmop.

designova

Hi,

We provide theme support only through our support system. Please use our support system http://designova.net/support.html

Thank you

jadeking Purchased

Great theme! One thing has me stuck right now.. Using it as a portfolio, some projects have both images and videos, but there doesn’t seem to be a way to include both in the same lightbox series. Am I missing something?

designova

Hi,

You cannot include both images and videos in same lightbox series. There is a technical limitation.

Thank you

jadeking Purchased

I’m experiencing some issues on the mobile view of this theme. The contact form is not aligned and looks really random/scattered and doesn’t start “closed” but still has the button prompting people to open it. In addition, the social buttons in the footer appear with bullet points next to them on mobile view and looks like a mistake. Are you aware of these issues and are they being experienced by other customers?

designova

Hi,

Please update the theme to the latest version (v1.7)

Thank you

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