2577 comments found

Hi! How can enable or disable Prettybox?

cosmothemes

Hi,

you can disable it from here http://i.imgur.com/Fa6h52V.png

Hello, I would like to allow my readers to subscribe to my blog

I have seen on the demo site, that on the site footer there is a “subscription” box, but I cannot understand how to include it

Can you please help? Thank you in advance

cosmothemes

Hello,

can you please give us a screenshot with the subscribing box you have in mind? We’re a bit confused, as we do not have any subscriptions on our Tripod demo.

Anyway, you can easily install a subscription plugin, and add it’s shortcode in Templates, Footer > Text/shortcode element.

Cheers!

Hi, i don’t see your demo site??

cosmothemes

Hi,

please check this link: http://demo.cosmothemes.com/tripod/ . Thank you!

Hi, The little menu button on top left of the mobile version of my website is missing.

cosmothemes

Hi,

please open a ticket at https://cosmothemes.zendesk.com/home with a link to your site, and if possible an admin account, so we could test. Thanks.

Hi, On “tabbed grid view,” my “tabs” are missing. How do I get them to show? Thanks!

cosmothemes

Hi,

that’s probably because you’ve not updated the theme for a while – please check this link on how you can do it https://cosmothemes.zendesk.com/entries/24038176-How-to-update-the-theme

If it’s not it, please open a ticket with an admin account at https://cosmothemes.zendesk.com/home and we’ll have a look. Thanks

jangali Purchased

Hello! I want to add new font – Whipsmart. Could you tell me how to do it?

cosmothemes

Hello,

if it were a Google font, you could use this option http://i.imgur.com/NC87avq.png . In your case you could use the CUstom CSS setting, and the @font-face option.

Example:

@font-face { font-family: RobotoLight; src: url('http://fonts.googleapis.com/css?family=Roboto:100&subset=latin,...); } h1, h2, h3, h4 { font-family: RobotoLight!important; /*font-family: RobotoThin!important;*/ }

So you should upload your font on the server, and declare the link as “src”, then give it a name, and hook the font name to every selector.

Cheers!

Default-user
jangali Purchased

Thaks a lot! Whipsmart font added!

cosmothemes

Great to hear you did it! When you’ll finish your project, please do not forget to rate our theme! Cheers!

Hello,

i added some text on my main page (http://www.vandergraaffotografie.nl) Between de images and the copyright info.

Now i want that text similar as the copyright text. How can i achieved that? I also want the copyright text a little bit larger.

Kind regards,

Jeroen

cosmothemes

Hello,

we do really apologize for the Easter Holiday delay – please open a ticket at https://cosmothemes.zendesk.com/home with any theme question, and we’ll get back to you as soon as possible. Thank you for your understanding!

Hi, I’m having some issues with the interface of the theme on my site (www.meninoconhecemenina.com) when on a phone or tablet, because the site doesn’t scroll down if you try to move it with your finger over an image, it works only if you scroll putting the finger on a white portion of the screen, which is not that easy to do :/ Any ideas about how to solve this issue?

Thanks, Patick

Default-user

P.S. In addition to this, the images aren’t really clickable they just don’t respond nor open the link that they were supposed to…

cosmothemes

Hello,

we do really apologize for the Easter Holiday delay – please open a ticket at https://cosmothemes.zendesk.com/home with any theme question, and we’ll get back to you as soon as possible. Thank you for your understanding!

Hello, Love the theme. I’m helping my friend to setup a website for him. we have two question. the password protection only work on each page/gallery. So, is that anyway we can setup one login page and let different client login to their own page/gallery through that page? currently, client have to load their own page to enter their password.

second, we loaded the sample theme. we can’t find the same menu like, Tabbed grid-view and Mosaic-view on selection panel on the left. the when we created the new one (head menu), screenshot: http://imgur.com/RTDmP0C

Please advise. thank you for great work!

cosmothemes

Hello,

we do really apologize for the Easter Holiday delay – please open a ticket at https://cosmothemes.zendesk.com/home with any theme question, and we’ll get back to you as soon as possible. Thank you for your understanding!

Hallo again guys,

On the home page of www.grahamedwards.co.uk I have found that the only way I could get the layout he wanted was to insert individual images into a text / html module . Ideally I would like to prevent the image opening a lightbox and instead follow the link to the relevant page. Is this possible? To suppress the lightbox on clicking and to link to a particular page? Cheers, Ray

cosmothemes

Hello Ray,

the hooks used for opening the lightbox can be found in /js/functions.js, and are:

“a[data-rel=’prettyPhoto’]”

“[class*=’wp-image-’]”

“a[data-rel=’keyboardtools’]”

So any anchor that does not meet these selectors won’t open the lightbox.

If you could give us an image example I could give you a closer answer.

Best wishes, Nick

Hi,

I have problems with the new Tripod version and Woocommerce update. I already have a ticket but it seems you do not understand my problem. I would like to update my Woocommerce but there are some styling problems with the update Tripod theme.

I know you are busy but Please take this seriously as I keep getting back it is not a theme styling issue, but I have installed a clean woocommerce and theme at a different server and the problem stays exactly the same. I made screenprints for comparison with the older version of Tripod (working fine), but the issue remains the same.

My webdesigner knows what he is doing, he is a WP expert. I get the feeling you think I am some kind of idiot not knowing what I am doing here. This is not my first time updating the theme with woocommerce compatebility. Please take me seriously as I love your theme and had great support before.

Thanks.

cosmothemes

Hi,

please let me know the ticket number, as I can’t seem to find it. I do beg your pardon if our support seemed to be rude in some way, I am sure it wasn’t in purpose, although I will check for the issues and surely come with a solution.

Best wishes, Nick

Default-user

Normally I have really good experience with support (with all developers)! Sorry for my frustration I have been mailing several days now. My ticket number is /6337. we can deploy the theme on a clean WordPress installation so that we can show the theme problems with new version of the theme and WooCommerce and without any third-party modifications. But this will take a lot of time which I think would not be necessary.

Please take the time to look into the styling issue. Its not on my workingsite (first we test it on my testsite) so my customers aren’t bothered by it but eventually I will need to update Woocommerce and also the theme for compatibility.

Thanks Nick!

cosmothemes

Going into that right now – thank you for giving me the info.

Hi, i have a problem, after updating to WP4.1.1. my galleries aren’t working. You don’t see them in the front. It doesn’t give a error, it just don’t show anything. All the other pages just working fine. Any idea?

cosmothemes

Hi,

please open a ticket at https://cosmothemes.zendesk.com/home with an admin account and if possible an FTP account, so we could test. That’s rather a local issue, as Tripod is compatible with Wp 4.1.1 – so you may try deactivating temporarily your plugins, one by one, maybe there is a faulty new-installed plugin.

Best wishes, Nick

Default-user

Ok, i try some things, and if that won’t work i open a ticket

Default-user

I saw i hadn;t installed the latest version of Tripod. I updated the theme and now it’s all working fine again! Happy me. Have a nice weekend! :)

lunarale Purchased

So I just went on my website (www.alelaphotography.com) to show a client my online portfolio and the mobile version was no longer working. There is a menu icon and a place where my logo would load but doesn’t and that’s it. I looked it up in Safari on my Iphone6. All updates have been installed, so I don’t know what gives? Could you please take a look? Thank you

cosmothemes

The site opens up fine on our end http://i.imgur.com/42njrur.png . I can’t open the galleries as they are password-protected, but the rest of the pages are displayed fine. If you still have any issues, please open a ticket at https://cosmothemes.zendesk.com/home with an admin account, so we could take a look. Thank you.

Hi I have just started using this theme, I like it a lot, but i cant find out how to turn off the leave a comment/reply, i have been through everything, i do not want this option to leave a comment or reply on my site, I have turned off everything i can find but it still shows up, am i doing something wrong or have i missed something really obvious and stupid? thanks

cosmothemes

Hi,

I personally understand your confusion – I was confused when getting to know Wordpress. Actually Wordpress does not have an option for turning comments on and off, although there are plugins doing this more or less. What can be done from the Dashboard is going thru every post/custom post/page, and unchecking comments http://i.imgur.com/vgZfO1L.png

Best wishes, Nick

Hello, I have installed on the tripod theme the “Easy Social Share Buttons for WordPress” social plugin.

When someone clicks on the facebook like button at the top of a post the image is randomly selected from the page, sometime also using images of other posts.

Can you please let me know if there is a way in the theme to decided which is the image to be picked? Same thing for the text to be published in facebook with the image.

Web site link: www.fannicefashion.com

Thank you in advance

cosmothemes

Hello,

by the way, you should redirect www.fannicefashion.com to fannicefashion.com as “www” will not open your site. Just saying ;)

By default, the sharing will pick the featured image. If there is no featured image, then the next image it will find.

I guess Yoast SEO plugin had some options concerning this. If I’m wrong, please open a ticket at https://cosmothemes.zendesk.com/home with an admin account, so we could take a look at this issue.

Cheers!

Default-user

Hello, thanks for your reply.

1 – not clear what should I do for the redirecting… on my pc it opens the blog with www.fannicefashion.com

2 – I always have a featured image on each posts that appear at the top of the page all over the width…

Shall I open a ticket?

Thank you in advance

cosmothemes

Hello,

1. That’s rather a DNS/server issue. On my end it does not open your site http://i.imgur.com/NVL055P.png

2. Yes, please open a ticket if you have set a featured image, and that image is not detected by FB.

Have a great day!

Hallo I have a problem with revolution slider:

Fatal error: Class ‘RevSliderAdmin’ not found in /home/lauracas/public_html/wordpress/wp-content/plugins/revslider/revslider.php on line 77

why this error?

cosmothemes

Hello,

try to re-install the plugin. Please open a ticket at https://cosmothemes.zendesk.com/home if that won’t do the trick.

Hi – my site had been hacked and code has been put into the body of the site:

gallerie amateur

I would like remove this div id altogether – is this possible? I cannot find the file to edit this code. Any tips would be great! Thanks

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