1998 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Problem solved smoothly!! Thank you for the quick solution CosmoThemes.

I updated my wordpress to version 3.9, and I was getting the masonry error. I used https://cosmothemes.zendesk.com/entries/27422541-Update-WP-3-9 and my problem was solved.

Thanks. I used Tripod theme.

cosmothemes

We’re happy that you made it right! Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
haeton Purchased

Hello!

Want to ask few questions…

1. I just tryed new update and get back to version 2.1 becouse of mouse scrolling in sly gallerys. Will you planning to fix this and back normal mouse scrolling? becouse it was awesome option and i need use old versions to have it…and in new update touch scrolling did’t work to(...just arrows…very sad(

2. About mobile version…Is it possible to make mobile menu with parent and child menus? Becouse all of them are opened and it’s hard to navigate. For example: I have Parent menu WEDDINGS and 10 child menus with names of couples. When i opening menu i see all of them, but I want see only WEDDINGS, and then if i clic on it i should see all 10 child menus.

Thank you!

cosmothemes

Hi,

we’re really sorry about the Easter delay. Here are some solutions on this:

1) If you want to enable mouse scrolling, you just have to open /js/functions.js file, and search for function initSly(). Few lines below find: scrollBy: 0. Change it in scrollBy: 1. Now the scroll should work, although for long landscape images, on short devices, there are some bugs, that we’re trying right now to fix.

Drag should work too. What device are you using and you’re having grad issues?

2) Unfortunately that’s not possible with this menu, as with mobile devices there are some troubles opening/closing these king of listings. But you can of course open a ticket at https://cosmothemes.zendesk.com/home with the above question, we could search for an update on this, OK?

Best regards, Nick

Default-user
haeton Purchased

Hi! Thanks for your answer!

About drag…i’m using LG G2. I think it will works after changing functions.js…i’ll try.

2. About menu…hope you will find a solution for this problem!

Have a nice day!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
melimell Purchased

Hi,

I’m having problems setting up gallery posts (like this: http://demo.cosmothemes.com/tripod-colored/gallery/sed-at-ligula-at-ipsum-bibendum-mollis-id/)

I also can’t get the featured image from any post to show up on the front page, which is a mosaic of latest posts.

You posted a link to a Youtube video (http://www.youtube.com/watch?v=3tcNl2k-0lU), but the video isn’t there. Is there another link?

Thanks!

cosmothemes

Hi,

we’re really sorry about the Easter delay. The gallery from above can be created using these options: http://i.imgur.com/TN14gid.png

The featured images on archive option should be enabled, if you want featured images to be visible http://i.imgur.com/TsnLoTH.png

If you have further issues with the above, please open a ticket at https://cosmothemes.zendesk.com/home with an admin account, so we could look closer.

Best wishes, Nick

  • Has been a member for 5-6 years
  • Bought between 50 and 99 items

I want to completely restore the themes settings back to how things where when they started. How can I do this?

I deleted and reinstalled the theme but looks like all of the settings are in WordPress. I need all theme settings to go back to how things where when the theme was brand new.

Default-user

Please do not reply to this one. I had my client submit a request. Thank you.

cosmothemes

OK, thank you for using our ticketing system. Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
ddes0918 Purchased

Hello,

I’m having the following issues with the theme on my website: http://dana.photos

1. When I click “Send Message” on the contact form, nothing happens.

2. The homepage doesn’t tile correctly. There are empty spaces in the mosaic layout.

3. For some reason, when I click on each gallery, the individual galleries are not showing – instead of the “Sly Layout”, it’s an empty page. Since I couldn’t figure it out, I tried to fix it by reinstalling the theme but the settings are still the same which brings me to issue #4.

4. I want to reset all of the theme settings. How can I do this?

5. The drop down menu doesn’t always work. At times, when I hover and try to select a sub-menu item, the drop down disappears.

Please help!

Thank you.

cosmothemes

Hi,

all of the above are related to this article https://cosmothemes.zendesk.com/entries/27422541-Update-WP-3-9

You should either update Tripod to v.2.9 (you have 2.6) either follow the tutorial. Please open a ticket at https://cosmothemes.zendesk.com/home if you still have any issues, attaching a temporary admin account.

Best regards, Nick

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi,

Is it possible to use images with transparent backgrounds? What file format will work and how do I get it to display properly with a transparent background?

Thanks. -Blake

cosmothemes

Hi Blake, where do you want to use these images? In galleries or somewhere else? Transparency can be achieved via CSS too, there is no mandatory need for a PNG file (if you meant that file type). Please elaborate you idea. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Very good themes. I love it. Thank you for Gallery with vertical scroll that is what I waiting for.

cosmothemes

We’re glad that you liked it! If you have more ideas, please share them with us! And please rate our theme, if you enjoy using it! Thank you very much!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello! Quick question: Whenever I post a link to my website (www.kelseaholder.com) on any social media etc- the preview it shows is the Tripod Theme image. How do I change it to a custom image of my own??

Thanks in advance!!

cosmothemes

Hi,

Please see this option http://i.imgur.com/1VV73JU.png . Then, open https://developers.facebook.com/tools/debug and enter your site’s URL. That will “reset” FB database with your logo.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi currently i have the Home page setup with a Mosaic Gallery at top and below that I have a Blog element showing 4 Blogs as a grid and the feature images as thumbs. The mosaic is perfect but the grid is all stretched. if i try to fix the grid, the large mosaic thumb gets stretched. I just need the blog grid ONLY to fix. and I tried the plugin REGENERATE THUMBNAILS but this didn’t remedy it either.

cosmothemes

Hi,

please upload bigger images as featured images, to have all the grids and views look fine. For example, you should have images at least 720×720 px, by default, for the best view. This image http://homebodyphoto.com/wp-content/uploads/2014/03/HomeBodyPhotography_Boudoir_Cincinnati_Chicago_Sexy_RealWomen_481.jpg is not even close of these sizes.

It’s not mandatory to be square, just bigger.

Also, you don’t need Thumbnails resize any more, if you’re using Tripod v 1.2 or more. Thumbnails are resized automatically.

By the way, nice site – great idea! Cheers!

Default-user

Thanks! I have a great web designer who helps. Ok. I’ll upload larger images for the featured spots. Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there. Just want to say that we’ve purchased this theme a month ago and we are absolutely LOVING it! I have just one question about the blog linkage . We have set up a test blog post which links to a page with a default TRIPOD layout applied to it (latest post). But for some reason, no matter what settings we’ve tried to tweak, the blog post itself wont open in the page.

We have attached our website below. It would be awesome if you could let us know if we’ve missed anything. Thank you so much and keep up the GREAT work!

http://cue-photography.com/blog/
cosmothemes

Hi,

Thank you for your nice words and we’re glad that you like Tripod ;)

The link to the same page, of the thumbnail, might be the cause of a stupid bug we skipped in version 2.7 (your version). Please update to version 2.9 (last one) as it contain some serious updates related to Wordpress update, including your issue.

Additionally, you might find this tutorial helpful https://cosmothemes.zendesk.com/entries/25770781-Creating-a-Blog-Page-with-the-Template-Builder

Wish you a very great day and do not forget to rate our theme! Cheers!

Nick

  • Belgium
  • Has been a member for 3-4 years
  • Bought between 500 and 999 items

Hi,

do you have black style version (or dark) ?

thanks.

cosmothemes

Hi,

no, unfortunately we do not, although we have a lot of users that used the Custom CSS feature to make it black. Also, we are considering this as a future update.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Is there a demo with the vertical scroll gallery?

cosmothemes

Sure, here you go http://demo.cosmothemes.com/tripod-colored/gallery/vertical-image-scroll-gallery/

Also, the space between images can be set via an option.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
rikinhim Purchased

hello,

I am using the theme and have some questions:

1. I got the tags hidden by .single-tags { display: none; }, but the page can still shows a list of post related to the tags by inputting url “http://mydomain/tag/tagname/”

can I hidden this as well? because the element position of this page is wrong and I don’t want to manage it, I want to just hide it from viewers.

2. I would like to skip the “Share” button before people can click on the Like, Pinit and Tweet icon on the posts. Is there any ways to do that?

3. I want to avoid author email and last modified date of the post appear on the /tag/ pages and any other places, any ways to hide them?

Thanks a lot!

cosmothemes

Hello,

1. Why using tags if you’re not interested in tag archive pages? You can hide the content on those pages, by http://i.imgur.com/IXRNvTT.png then http://i.imgur.com/wDFu7lk.png .

2. Try to add next CSS into the Custom CSS box: http://pastebin.com/hvzB2djA

3. Please send us a link to one of the tag pages – so I could inspect a little bit. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

1. How to replaced the word “gallery” check the url in the screenshot http://screencast.com/t/4InnOkseH I already replaced the gallery category name title.

2. how to turn off comment box on a particular page http://screencast.com/t/h8sDX5w5u4Z

3. Removed categor title of the home page images see the screenshot http://screencast.com/t/iPuFHn4azt

Please help

cosmothemes

1. No easy way you can do that. A rewrite rule in custom post creation could change it, but that will cause a lot of bugs. So we’re strongly recommending not changing it.

2. Please see this box https://cosmothemes.zendesk.com/entries/24060911-How-to-enable-disable-comments

3. Try to add next CSS into the Custom CSS box http://pastebin.com/K6mQ0Z5w

Cheers!

  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
remon3928 Purchased
Hi, ajax pagination seems broken again on the latest ver http://tiny.cc/vz1sex Broken in FF/Chrome, OK in IE.
cosmothemes

Hi, no issues from our end on Chrome / FF / Safari – the load more is opening the list alright. Have you managed the problem?

Default-user

Yes have issues Chrome Mobile FF PC

No issues Chrome PC IE PC

Using WP3.8

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I am trying to import the Rev slider. It is not showing up automatically to activate it. I have tried uploading the plugin zip but this didn’t work.

Clare.

cosmothemes

Hi Clare,

you have to unpack the archive full_theme.zip, in order to extract the revolution slider archive. Then unpack that archive again. Find the revslider.zip archive – that’s the ZIP you want you want to upload to your backend. So tripod_full_v_2.9.zip -> RevolutionSlider / codecanyon-2751380-slider-revolution-responsive-wordpress-plugin.zip -> revlider.zip .

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I’m having a problem with mydrop down menu’s I’ve added sum sub menus underneath the main menus but its not letting my click on them!

when i hover the mouse the menu drops down but wont let me click on the sub menu usually there is a + sign next to the main menu but there isn’t on there any help??? link is http://www.photak.co.uk/

cosmothemes

Please update to version 2.9, or see this tutorial https://cosmothemes.zendesk.com/entries/27422541-Update-WP-3-9

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I seem to have Gallery problems with my Tripod Theme. I don’t know if it’s important, but I’m using SLY gallery for the appearance. The problem is when I update my existing gallery and add new photos, I don’t see them in the updated gallery on my page (www.daliborabijelic.com). Or when I make a new gallery often happens that I get “There are no images attached to this gallery”. Am I doing something wrong? It’s really starting to bother me.

http://i57.tinypic.com/11ki4n7.jpg

cosmothemes

Hi,

please open a ticket at https://cosmothemes.zendesk.com/home with an admin account, and the exact steps you’re taking, to simulate the issue. We’ll have a look right away. Thank you.

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