cosmothemes

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2737 comments found.

Mayabee

Mayabee Purchased

Hi there, I’m really fond of this theme, it’s absolutely gorgeous. However I’d have a few questions before considering buying it for my travel/photography website. Hoping you can answer them :)

1- My present premium theme included a drag-and-drop plugin (WPBakery Visual Composer) : all my blog posts are therefore formatted according to this plugin, and I would like to know whether your theme is compatible with this particular plugin so I can work with both at the same time (at least on a temporary basis, to avoid re-formatting all my posts at once)

2- Does your page builder also work for the homepage or do we have to choose one of the pre-formatted homepage ? For instance, I’d like my homepage to look like HOME+, but with a list-view of blog posts on the bottom. Would that be possible?

I hope you can help with these questions, Best Regards.

AnnaCosmo

AnnaCosmo Author Team

Hi,

Thank you for your appreciation!

1. Unfortunately we didn’t test this plugin and I cannot assure you that it is compatible with our theme. I can only say that Tripod is compatible with most of the plugins so you could try it out.

2. You can create your own template with different elements and layouts. The demo version has only some examples. You can personalize it as you want.

Hope to have you as a customer soon!

Cheers!

Mayabee

Mayabee Purchased

Thank you for your quick response, I bought the theme and I’m discovering it right now.

Just a quick question though: my logo is huge, even though I’ve been trying to reduce the size to 200px. Doesn’t work, and in “image sizes” I can’t see anything about the logo. I’m pretty sure there’s a simple solution but can’t seem to find it…

Thank you so much for your hard word, it’s a lovely theme :)

AnnaCosmo

AnnaCosmo Author Team

Hi,

Thank you very much for purchasing our theme! Please open a ticket at https://cosmothemes.zendesk.com/home with the credentials to a temporary admin account and a link to your site and we will help you with that.

Dear Cosmo,

Since today my productimages on productdetail-page are blurry on small devices (phone) on laptop/mac/ipad no issues. On shoppage all images are good, but when you click on a product the images on the productpage are all blurry (in the carousel). Does anyone reported the same problem after Wordpress update and Woocommerce update? Please help us as soon as possible since this is the most busy time for our customers on our webshop. If the productpictures are blurry on phones we loose orders.

Thank you!

Hello,

Thank you for letting us know about this issue. Other customers have not complained about it.

Please open a ticket at https://cosmothemes.zendesk.com/home

Thank you.

Is there a way to redirect a gallery page to a different page? My website is theindiecreative.net, example; on my homepage I have an about tab and an about us gallery image featured, I’d like to redirect the about us gallery image on the homepage not to the gallery but to the about page. Does that make sense? How can I do this? Thanks! :D

Hello,

Please open a ticket at https://cosmothemes.zendesk.com/home

Thank you.

Hello,

Are there any child themes included with tripod?

Hello,

No, unfortunately you need to create it yourself.

Menu for mobile devices under iOS safari is just terrible. Can You please fix it?

Please check it on smaller devices like iPhone. It is just nôt working correctly.

Hello,

Please open a ticket at https://cosmothemes.zendesk.com/home with a link to your site.

Thank you.

I would like to remove the button that takes me to the next post? How do I do that? http://www.neasfotografi.se/brollop/brollop-uppsala-hogar/

Hello,

Please open a ticket at https://cosmothemes.zendesk.com/home

Thank you.

Hi, I’ve updated to version 4.1, but now the Whipsmart font is displayed incorrectly. Site – http://lemontree.kz. The font I connect by using ”@font-face { font-family: Whipsmart; src: url(http://lemontree.kz/wp-content/themes/tripod/fonts/Whipsmart.ttf); }” Could you please tell me, how to solve my problem?

I should add, that incorrectly displayed small fonts.

Hello,

Please open a ticket at https://cosmothemes.zendesk.com/home

Thank you.

Hi Happy new year to you all. I have previously created a gallery within a post however when I go to post format then gallery then upload nothing is happening. I have tried this over a number of days but it still won’t let me upload. Can you please help. Thanks Kelliejo

bulatalex

bulatalex Author Team

Hello,

Please open a ticket at https://cosmothemes.zendesk.com/home and we will help you out on that matter.

Thanks.

Hello,

Please could we embed iframe HTML5 or swf file to the location instead of image/ gallery as this screenshot? http://screencast.com/t/S5lgr6CBAY

I’d like to use this theme for embed 360×180 panorama as this site http://www.360cities.net/

Thank you.

bulatalex

bulatalex Author Team

Hi,

Unfortunately, this feature is not available at the moment.

I can talk to our developers to see what can they do about it.

Thank you for suggesting this feature.

Best regards, Alex

Presale question…

I have 2 WP sites and the theme I’m currently using throws me one issue after another anymore. I’ve put in a lot of time adding prints of my photography using WooCommerce and also use Yoast SEO on both sites. I’ve never really worked with a builder, as I do mostly coding.

If I were to purchase your beautiful theme, would I lose all that work and have to add over 300 images/seo again? Or is there an easy way to use what I have now in Tripod?

Here’s 1 of my sites with little work done, but enough to give you an idea of what I have set up. Prints of Italy My other site has triple or so the images. Thanks!

Regards, Charly

Hey Charly,

We use a Custom post for our galleries so if you added your galleries directly to WordPress’ standard Posts then nothing will change, nor the URL, nor your SEO. However, feeel free to test our theme. I can create you a sandbox account so you can export your data and import it to the demo account, thus check. Open up a support ticket at cosmothemes.zendesk.com and I will reply to it with the credentials I will set for you.

Hi there,

My galleries are set up using WooCommerce shop page. My projects are set up using WP pages that I created, then linked the images to a WC purchase page.

I am swamped at the moment, but will open a ticket when I have the time to play around. Hopefully in the next week or so. Thanks so much for the offer to try my site in a sandbox!

I obviously haven’t had enough coffee…. lol A sandbox wouldn’t allow me to use WC correct? I would actually need to build it locally to know if all would work well right? Admittedly haven’t done that one yet, but am comfortable giving it a go. Something that was on my to do list so I wouldn’t run into so much trouble with stupid upgrades messing things up. ;)

Hi, quick pre-sale question. Is there a way to design the theme so there is a sidebar on the homepage instead of a top/header menu? ideally, i’d like to have a filterable gallery as my homepage, with a sidebar navigation. Thanks!

Hey forgottenconcepts,

All pages have options to set a sidebar, left or right, or go without it. Just create a page Home and set is as your mainpage in Reading. Follow the standard procedure as described here: https://codex.wordpress.org/Creating_a_Static_Front_Page

Hello,

I am looking for advice on how to set up a gallery template similar to the one shown here: http://stentaford.ca/disregard.html as my client would like the option of thumbnails.

Secondly, is there an option to add text to a gallery template? As I’m designing a more art-based site each gallery needs the option of an artist statement, even if it’s below the gallery.

Is it possible to embed a gallery into a regular page? That might solve both of the above issues.

Finally – is there a way to adjust the style of the gallery image titles? My client is not a fan of the giant black strip that appears. I assume my best bet might be to tinker with the code to change that.

Thanks!

Hello,

At the moment you would have to edit the current gallery types a bit to achieve that result.

Regarding the rest of the questions, it would be easier for you to open up a ticket at cosmothemes.zendesk.com so that we could better help you out there with hints.

Hi this theme would be perfect except that the white backgroud will not suit our branding, does this theme enable me to change the colour of the background to black with white text?

Hey EM200, yes, Tripod allows changing body background from white to black: http://i.imgur.com/v93ntlQ.png?1 Alternatively, navigate to Appearence – Background (/wp-admin/themes.php?page=custom-background) to set a different custom background: https://i.imgur.com/my0i9XB.jpg

Dear Cosmo,

Can we update to Woocommerce 2.5.x? I noticed there hasn’t been a Tripod update for a while, but maybe it’s already compatible with this major Woocomerce update? See https://woocommerce.wordpress.com/

Looking forward to your reply!

Thanks, Kelly

Hey lovelingsnl, we will be updating Tripod very soon and yes, it is compatible with the latest WooC version. Should you require it asap – open up a support ticket at https://cosmothemes.zendesk.com/ and we will ship you a working version via email to avoid ThemeForest’s updates que waiting time

Thank you! That won’t be necessary, I’ll just wait till the update is finished :).

I do need some help, maybe it’s a quick answer; How can I redirect customers after placing an order to a ‘thank you’-page? I have a page ‘order received’ with a shortcake [wooocommerce_thankyou] but it seems this page is not being used as after payment you’re still on page ‘checkout’ but with an overview of the order (and 1 line saying thank you for your order op top). I would like to place some extra information on what happens next with their order before the overview, so just some extra text.

Hope you can help me with this, thanks!

Yes, that can easily be done by adding a custom thankyou.php template to the theme’s files.

Open up a ticket at cosmothemes.zendes.com and we will thoroughly help you out with that.

Best regards, Alex

Hi Im enjoying this theme! just one quick question not sure if this was answered:

My viewport width is 960px. Is there a way in VERTICAL IMAGE SCROLL gallery type to use the full width of vertical images (portrait) ? i resized my vertical images to 930px width so it would fit snug but it resizes to 600px upon preview, it doesn’t use the whole width of the column.

Hey tortugaman, please open up a support ticket at https://cosmothemes.zendesk.com/ with your site’s admin credentials so we can have a look.

yesmanhk

yesmanhk Purchased

Hello Team, i love the theme however, it seems like it take so long to open my home page, i try to minimize as much as i can on the front page and it still take 10 sec. to open and i dont see the lazy load is working on the front page. i have the different site with different theme in the same hosting account with same server and it loads right away. I checked the tech support on the hosting and they dont see any issue on their site. please advise. http://www.sunnytam.com here is my second site: http://www.uleadwedding.com

Hi,

Sorry to hear about your issues. I have just checked and both your sites loaded instantly. However, I believe I know what the issue could be related to: you have Flickr widget in your footer and because its content is loaded via a third party server – it might slow down your main site. Sometimes it takes a lot of time and sometimes Flickr server responds faster. Try to remove the Flickr widget and let me know if your site loaded faster.

Also, judging by your content loading – minify.php from W3-total-cache is taking way too long to perform its tasks. See by yourself: http://tools.pingdom.com/fpt/#!/bXMBLT/http://www.sunnytam.com/ – all minification tasks are loaded insanely long. Try to also disable this plugin’s js/css minification. Believe it or not but apparently it might be the main reason your site is so slow

Hi,

Pre-sale question: Is it possible to make the padding around the photos smaller, if I set up my homepage to look like the tripod-colored demo?

Hey thatchick,

You can achieve this my adding 2 new CSS rules to your Custom CSS:

.masonry_elem.movable.columns.isotope-item { padding: 0 5px; /* where 5px is your new gutter / } and

.masonry_elem.movable.columns.isotope-item .thumb-view .thumb-elem { margin-bottom: 10px; / where 10px is your new gutter x2 */ }

Should you require any help with achieving this we will happily assist you ;)

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