1975 comments found

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi – I posted questions in your support a couple days ago but you seem to come back on queries within hours on here – where are you supposed to post support questions!?

cosmothemes

Sorry about any delay – we are divided into 2 teams. Probably the ticketing team is overwhelmed with tickets, although right now there are no new tickets. Can you please share the ticket number, so I could look into right away?

Best regards, Nick

Default-user

They’ve just come back to me – thanks for your help Nick, have a good weekend

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Ukraine
dmitry330 Purchased

Why slider misses the second shot ?

cosmothemes

Because it’s a bug. If you want to test the beta version with the above bug fixed, please contact us at support@cosmothemes.com.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
joankaaa Purchased

Hi there, how could I change the color of the Copyright line? How to move it to the centre of the page? Many thanks!

cosmothemes

Hi,

you can change the copyright line using this setting http://i.imgur.com/oSeLIRx.png . Then go in Templates and edit the copyright block http://i.imgur.com/46MJ1F1.png . Depending on your row, you can either place the text in the center from the element settings http://i.imgur.com/Bw9VPNh.png either add one column to the left and one column to the right.

Best wishes, Nick

  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
remon3928 Purchased

I found this line in headers.php

<title><?php bloginfo('name'); ?> »  <?php bloginfo('description'); ?><?php if ( is_single() ) { ?><?php } ?><?php wp_title(); ?></title>

it clashes with http://wordpress.org/support/plugin/wordpress-seo

I’m not sure who is wrong.

<?php bloginfo(‘name’); ?> » <?php bloginfo(‘description’); ?> adds stuff in front of the wordpress-seo which is wrong

But if you don’t have wordpress-seo it should show that info.

cosmothemes

That line is printing the title. Without that line you’ll remain without titles. Tripod 2.1+ supports Yoast SEO plugin, there should be no issues regarding that. If you feel that something’s wrong, please open a ticket with a full description on how we can reproduce the error.

Default-user

Yoast SEO plugin changes wp_title(); It cannot change <?php bloginfo(‘name’); ?> » <?php bloginfo(‘description’); ?> before it.

But it used to be different in old tripod. The Yoast SEO title was the only title. Now there is also bloginfo(‘name’);» bloginfo(‘description

How would I make it only use bloginfo(‘name’);» bloginfo(‘description if wp_title is empty?

Default-user

OK I worked it out

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Oktikart Purchased

Can you please let me know how to change product image size on single product pages? Woocommerce settings doesn’t work and I don’t know why it defaults this size to 158×158px. I use the latest version of Tripod.I would also like to know how to style a product page. I’ve spent six hours yesterday struggling with it, trying different combinations via pages, layouts and templates and in the end I managed to disable the left widget menu which I couldn’t then put back. I had no problems with other pages, just with the product page. I would appreciate if you could help me. I submitted my request on your support website but it hasn’t been assigned to a support agent yet so I thought I’d ask here.

cosmothemes

Hi,

can you please tell me the ticket number? I will take a look right away. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
elnalee Purchased

Hi there! After I installed this theme, my website becomes VERY low speed, and my web hosting provider wants me to asking about is this package any outside URL?

cosmothemes

Hi,

there can be many causes – can you please send us an URL, so we could take a look a little bit? Thanks

PS: Tripod uses external URLs only for social sharing (Facebook, Tweeter). I do not recall any resources from outside.

Best wishes, Nick

Default-user
elnalee Purchased

here is URL http://vitochen.com/ thx

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
ahnttal Purchased
cosmothemes

Hi,

please add next CDD into the Custom CSS box: http://pastebin.com/gnEJ2jTA

Result: http://i.imgur.com/ibsb0ES.png

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
mixke1 Purchased

I just updated to wordpress 3.9 and it has broken my portfolio page…I went to check the layout to make sure everything was okay there and it looks like it has also broken the template builder. Is there an ETA on when there will be support for Wordpress 3.9?

Thanks

cosmothemes

Please open a ticket at https://cosmothemes.zendesk.com/home with an FTP account and an admin account, listing all the issues you have under WP 3.9. In the meantime we’ll work on an update, and make it public for you ASAP. Really sorry for all this, it is a surprise for us too.

Best regards, Nick

cosmothemes

Please open Tripod/functions.php, and find/edit this line: http://pastebin.com/s626HR2K That should fix the critical JS errors. Please let us know on the ticket if not. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

My portfolio page is broken now. I just upgraded to Wordpress 3.9. Please help!

cosmothemes

Please open a ticket at https://cosmothemes.zendesk.com/home with an FTP account and an admin account, listing all the issues you have under WP 3.9. In the meantime we’ll work on an update, and make it public for you ASAP. Really sorry for all this, it is a surprise for us too.

Best regards, Nick

cosmothemes

Please open Tripod/functions.php, and find/edit this line: http://pastebin.com/s626HR2K That should fix the critical JS errors. Please let us know on the ticket if not. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

The menu on the mobile side of my site no longer works after 3.9 upgrade! Please help us!!!

cosmothemes

Please open a ticket at https://cosmothemes.zendesk.com/home with an FTP account and an admin account, listing all the issues you have under WP 3.9. In the meantime we’ll work on an update, and make it public for you ASAP. Really sorry for all this, it is a surprise for us too.

Best regards, Nick

cosmothemes

Please open Tripod/functions.php, and find/edit this line: http://pastebin.com/s626HR2K That should fix the critical JS errors. Please let us know on the ticket if not. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I also upgraded to wordpress 3.9 and I’m seeing random things not working. A couple things are: 1) galleries aren’t viewable and more importantly, 2) the menu isn’t working on mobile. Will the template be updated for 3.9? Any edits to get the mobile menu working I would greatly appreciate. http://nicolechristinephoto.com

cosmothemes

Please open a ticket at https://cosmothemes.zendesk.com/home with an FTP account and an admin account, listing all the issues you have under WP 3.9. In the meantime we’ll work on an update, and make it public for you ASAP. Really sorry for all this, it is a surprise for us too.

Best regards, Nick

cosmothemes

Please open Tripod/functions.php, and find/edit this line: http://pastebin.com/s626HR2K That should fix the critical JS errors. Please let us know on the ticket if not. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
mairapma Purchased

Hi! I love Tripod and after almost one year using it, I think I can customize it pretty well. However, there is a really weird issue going on, and I need help to fix it.

My tag pagination is broken. Categories work, blog index works, search results work, everything works (meaning I can open any of those pages and click on Page 2, Page 3 etc). It does not work with Tags and clicking on Page 2 gives me an Error 404. All of those are using the same template/layout, but only Tags is broken.

My site is http://mairamartins.com and here is one example of a broken tag pagination: http://mairamartins.com/tag/100-strangers/ (clicking on page 2 will give a 404 error).

cosmothemes

Hi,

please open a ticket at https://cosmothemes.zendesk.com/home with an admin account and an FTP account. We’ll analyze the problem. I see you also have WP3.9 errors – here is an resolution on this https://cosmothemes.zendesk.com/entries/27422541-Update-WP-3-9

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi

Wordpress update 3.9 has broken the look of the site. Please see it www.cotswoldweddings.net The nav works properly when you scroll down but not when its at the top. Also the galleries on the home page some have come in and some haven’t.

Is there an update you can do please to fix this. It was working fine before the update.

Many thanks

Default-user

also the mobile nav is not working

Default-user

ive fixed it in the functions.php

  • Elite Author
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Most Wanted Bounty Winner
  • Referred between 200 and 499 users
  • Sold between 250 000 and 1 000 000 dollars
  • United States

Dear all, if you updated your installations to WordPress 3.9, and you met any strange behaviors, please see this article https://cosmothemes.zendesk.com/entries/27422541-Update-WP-3-9

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi I downgraded woo commerce in order to make the product page display properly but I keep seeing errors: blockUI requires jQuery v1.3 or later! You are using v1.10.2 in woocommerce admin panel. Any solution?

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