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Hello! My accordion shortcode isn’t working: http://silvervinedesign.com/2015/resources/the-schedule ... I tried the solution here: https://cosmothemes.zendesk.com/entries/32588952-Shortcode-issues-after-Wordpress-4-0-update but it caused an “internal server error.” What can I do to fix it? Thanks!
Please open a ticket at https://cosmothemes.zendesk.com/home
Hi, I’m trying to transform square thumbnails into rectangles. I have already found your answer, but I have no idea, where to find “wp-content/themes/tripod/images/thumb-transparent-img.png” to change it. Can you please direct me to the right way?
You need to find your Wordpress files located on your server.
If you still encounter difficulties to find the according file, please open a ticket at https://cosmothemes.zendesk.com/home
I have followed your tutorial on https://www.youtube.com/watch?v=nTd_h40eEuQ&feature=youtu.be however, I am still only displaying this:
Can you please help me so I can show more images like the tutorial.
If you don’t know how to set the featuring image, please take a look at the following screenshot: http://i.imgur.com/T8mlvca.png
If it is not what you mean, please open a ticket at https://cosmothemes.zendesk.com/home
Thanks, I will open a support ticket.
Hi there, I love this theme and I’m interested in purchasing, but I have a couple questions before I do:
- Is it possible to reduce the spacing between the photos on the home page? The theme is currently set at 32 px, and I would want something closer to 5 px.
-Is it possible to have multiple galleries or filterable gallery? I would need to include 10 categories.
Thanks! I look forward to your reply!
The answer to both your questions is affirmative.
You will need some CSS code for the spacing between the photos. To have it, please open a ticket at https://cosmothemes.zendesk.com/home and we will help you with that.
You will be able to sort your galleries by categories. See the link: http://demo.cosmothemes.com/tripod-colored/galleries/galleries-with-sorted-thumb-view/
Also by date, number of comments, etc.
Hope to have you as a customer!
Thank you so much – I think this is going to work for me.
Lastly is it possible to turn off the hover state movement effect on the photos? I’d prefer just the black screen. This one isn’t a deal breaker, but would be nice.
Sure. There’s an option to disable the hover effect if you want!
Just a quick quesion; is it possible to add a .png (mediafile) on a row in the template? Like the logo on top I would like to insert an image at the bottom. Thanks!
Yes, sure you can do it. You can add it as a shortcode element in the footer of your template. If you encounter any difficulty, please open a ticket at https://cosmothemes.zendesk.com/home.
How do you hide the author from a gallery? I see it when I open my site on my mobile.
Please open a ticket at https://cosmothemes.zendesk.com/home and we will provide you with the CSS you need.
My site has been hacked through the contact ssheet, so my provider asked me to add a captcha in the page of the contact, I looked in the previous comments but nothing; could you tell me how to do it ?
Thanks so much in advance !
You need to find a plugin compatible with our theme. I am sure you will find it very easy since Tripod theme is compatible with almost all the plugins.
my posts now are all having images of display size (width 600), but I want to enlarge all of them at a time , instead of clicking “edit” for every image and set the size to width 800, is there a better way to do it in batch?
Could you please open a ticket at https://cosmothemes.zendesk.com/home. Maybe we could help you with some CSS.
I am purchased Tripod – Professional Wordpress Photography theme yesterday, the purchased code :
I am a Wordpress premium member, but today i found that i can not install theme in Wordpress. Can I refund the money? If i can not refund the money, i can pay the USD 50.00 to install this theme in my Wordpress?
Could you please open a ticket at https://cosmothemes.zendesk.com/home with a link to your site and the credentials to a temporary admin account. Our support team will help you to install the theme for free.
ok, Many thanks ^^
Hello, i love your theme, but i have a really key need that your theme needs to work with so i could buy.
I need to be able to create posts and galleries from my galaxy note pro 12.2, I see your theme boasts about drag and drop builder but i might not need this once a page layout is selected.
I just want to be able to write a post and publish.
I also want to easily create galleries then publish. I dont know how dragging and dropping in the wordpress backend will work…could you please help me decide how well your backend will work with the galaxy note pro 12.2?
I nearly never have access to a computer
You will not have problems publishing posts and galleries since Wordpress and our theme is mobile friendly (including drag and drop option). You will need to follow the same steps on tablet as on computer to upload the images to the gallery or simply to publish post. If you will have trouble understanding how the theme works after reading the documentation, please open a ticket at https://cosmothemes.zendesk.com/home and our support team will provide you with a more specific description.
I’m having problems with testimonials page. I’ve writen one, but I can’t see this:
Where does it appear? I can’t find the way to put the picture like it shows on your demo page.
Thank you in advance.
Please open a ticket at https://cosmothemes.zendesk.com/home with a link to your site and the credentials to a temporary admin account.
Hi there, I love this theme and I’m interested in purchasing, but I have a question before I do:
- Is it possible to add social media (facebook, twitter and instagram?) sharing links/buttons to each photo when it is expanded with magnifying glass icon?
Thanks! I look forward to your reply!
Sure you will have these social buttons on every zoomed image. See the screenshot: http://i.imgur.com/zpN3Ful.jpg
Hope to have you as a customer soon!
Many thanks! Best regards, Marta
Hey guys thanks again for the great theme. Is there a way to style captions of photos? I’d like mine to look more like this (https://www.dropbox.com/s/ue0cortf72ftqwh/Screenshot_2015-11-14_00_07_12.png?dl=0). Though a general “add CSS like this and customize as needed” would be awesome. Thanks!
We are very sorry, but we do not have extra time for personal customisations. Also it does not enter in our responsibilities of free support. We can do it for a fee only. So if you are okey with that, please open a ticket at https://cosmothemes.zendesk.com/home
No worries, thanks, I did managed to figure out what my issue was. Great theme!
Glad to know you figured it out!
May I suggest a styling/feature that would be awesome for the Tripod shop?
There is a wishlist option, but the wishlist is not styled the same as the rest of your beautiful theme, which is a shame. It’s a bit of an underdog right now. Besides the styling it would be awesome if customers could e-mail their wishlist to someone, for their birthday or christmas for example.
Thank you very much for the suggestion!
We appreciate it and we will take it into consideration.
Have a good day!
I saw the question above about the social sharing; is this possible in the shop aswel? And if yes, are the social-icons customizable with some code?
Yes, it is possible! Please, see the following screenshot: http://i.imgur.com/eNJAX8D.png
It depends how exactly you want to customise the social icons. Write us about it at https://cosmothemes.zendesk.com/home
is it possible to change the vertical and/or horizontal alignement of the featured image? The one at the top of the page, displayed just above the heart. In pages like this one: http://fannicefashion.com/2015/09/27/monnalisa-back-to-school-2015/
Yes, it is possible but it requires some code changing.
Unfortunately personal customisations does not enter in our responsibilities of free support. Only for a fee.
I have to replace my current logo, how can I do?
Navigate to your Dashboard -> Tripod -> Styling and find this option at the bottom of the page.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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