An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Enabled

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Enabled:

We answer all questions that are posted on our items, and we provide top notch support for everyone except for the weekends when we may take a day or two to reply!

Support is provided only to buyers who rate the item 5 stars! As a stock item, the price is already 1% of a custom item, so support is free as long as your rating is 5 stars!

General Inquieries!

1. We really, really, really take a lot of time to build documentations, our documentations are big, thorough and made in such fashion that everyone understands! So before asking a question, please do take the time to read the documentation carefully!

2. We hate sarcastic buyers just as much as you hate sarcastic authors! Let’s be polite and keep our discussions professional! We are polite and our interest is to solve your issue and see you happy!

3. If you purchased one of our mobile templates or themes and you’d like to redirect your main site to the mobile page, we offer our buyers a mobile redirect script! You can get the script on our Support Page and enter your buyer code! Further instructions provided there along with the redirect script and a small manual!

4. If you require support for WordPress themes, please send a message using this form, the message will be directed to our WordPress developer! He’ll get in touch with you shortly and help you out!

5. Difference between a template and a theme. In our portfolio, templates cost between 7$ and 10$ , WordPress themes cost between 25$ and 30$. Attention! Templates cannot be added to WordPress without prior conversion! Envato will not offer a refund if you purchase the wrong one! Please check carefully before purchase!

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Does this item require a separate install?

Yes, it does!

The gallery doesn’t work in WebApp mode, what’s wrong?

The gallery works properly on all devices! You cannot use the gallery in WebApp mode, due to a bug that’s coming from Apple! They have limited the use of multiple JavaScript functions, and a gallery requires two functions deployed at the same time and a frame! Sadly, this issue will be resolved once Apple fixes their software! Again, the gallery does work fine when browsing the page! The only issue appears when using it in WebApp mode!

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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