cmsmasters

cmsmasters supports this item

Supported

This author's response time can be up to 2 business days.

218 comments found.

The featured images on the posts don’t seem to function properly for me at the minute. For the posts on the homepage the featured image used is the one for the prior post, and the last image displays a loading icon but nothing else. any ideas what’s causing it? I can’t seem to find a link to log in to the support forums even though I’ve previously registered.

Otherwise great theme, thanks guys.

Thank you for contacting and your great feedback!

As to the issue you describe – please submit us a support ticket via ZenDesk, and our support team will help you with that. You will need your purchase code to submit a ticket, you can find it in the Downloads tab in your Envato account according to the instructions: http://halsey-docs.cmsmasters.net/wp-content/uploads/2013/02/purchase-code.png

Also please make sure to provide all the needed credentials in your ticket – submit a ticket

Thank you!

hi!, congratulations for this great theme, i´m using this theme in my site http://www.psipingenieria.com and want to update the wordpress version to 3.7 will it be any problems with the template?

Thanks for contacting!

Please submit us a support ticket and our support team will help you eliminate this issue, just please make sure to provide all the needed credentials! Submit a ticket.

Thank you!

ok i just did!! thank u

Thanks! Our support team will now review it and reply to you as soon as possible.

Is it by any chance Woocommerce ready?

Thank you for being interested in our theme!

As to your question about Trymee theme and WooCommerce – in fact this theme is not WooCommerce-ready. We have two WooCommerce-ready themes, which are Agriculture and Claster. Besides this, both of these two themes are based on the newest admin version (unlike Trymee), with tons of shortcodes that can be used via a visual drag’n’dron editor. Also these themes come with two slider plugins included in theme archive for free – Layer Slider and Revolution Slider. Both themes are really flexible in customization. PLease take a look at them to see if you could be interested in any of these – Claster, Agriculture.

Thanks, should there be any other questions please feel free to ask!

I have probem

http://complexdomstroy.ru/

my site

i use plugin jQuery Vertical Accordion Menu

hold pattern has a conflict with the plugin jQuery Vertical Accordion Menu

at the opening section – it automatically minimized

help fix

Thanks for contacting!

As to the issue you are having with the plugin – in fact there is not much we can advise regarding this, as we cannot guarantee third-party plugin compatibility with the theme. Thank you for understanding.

Hi !

I can’t have the colored blocks on Home page. I try two differents way. One with the colored sidebar and colored template, and with the top sidebar and the fullwidth template. Nothing works.

Could you please tell me what’s the problem ?

Thank you !! :)

Thank you for contacting!

As to the colored blocks – please note, that colored blocks should be inserted into Colored Sidebar: see screenshot.

Please select the Colored Page template: open screenshot.

And then enable Top Sidebar: see the screenshot.

Thank you!

Hello,

when will an update for WP 3.8 or runs the theme under the new WordPress version?

Thanks for asking!

Feel free to upgrade your theme, current theme version works fine with the latest WordPress.

Thank you!

Love this theme. I’ve used the HMTL5 version. Do you have a Joomla version of this theme?

Thanks, Bob

Thank you for being interested in TryMee. Yet it comes in either Wordpress or HTML versions only.

Thanks, should there be any other questions please feel free to ask!

I am interested in buying the item, but a friend of mine reported that when trying to insert images in the slide show, the screen goes black but without selection option. this has been fixed? Or is it a problem?

Thanks for being inteested in TryMee theme!

As to the issue you mention – in fact none of the customers has reported an issue like that, at least within last months. In any case, should you face anything like that, our support will be ready to help you!

Thank you!

Are you planning to update this theme to work with WordPress 3.9.1?

Thanks for asking!

Yes, right now we are working on theme updates, and an update for your theme should be available for download from Themeforest within the next several days. Please stay tuned and download the next theme version as soon as it is available. Appreciate your patience.

Thank you!

i can’t upload image file in the slider manager since I’ve just update Wordpress 3.9.2.

Thanks for contacting!

Please make sure to have the latest theme version, which is now 1.4/ If you have an older version please download an updated archive from Themeforest and upload an update.

Thank you!

Hello

is the theme WP 4 ready?

Thanks for your interest!

Yes, Trymee theme works well with the latest WordPress version, please feel free to use it.

Thank you!

I like tryme very very much. Easy but customizable anyway.

But: If I I change options in try me admin panel I the option update deletes my footer options and I have to change footer options again and save again.

Thanks for contacting!

Thanks for your feedback too, we really appreciate it. As to the issue you describe – please submit us a support ticket so that we could take a look at it from your end and see how we can help you – submit a ticket.

Thank you!

I did this yesterday.

Will this theme work with WP 4.1?

Thank you for contacting!

We have tested in on our test site, and everything seems to be quite well, also none of the existing customers has reported any issues with that so far. Feel free to use!

Thank you!

dkuehne

dkuehne Purchased

After Upgrade to WP 4.1. the cmsmasters Slider Manager doesn’t work. Any ideas? It shows the Slides, I can choose it, but the following sides doesn’t open …

Thanks for contacting!

In fact we have not received any similar reports, perhaps there is some other issue with this, yet in any case we would need to take a look at it from your end, so please submit us a ticket with all the needed credentials – submit now.

Thank you!

Hello,

is the theme also compatible with WP 4.2?

Thank you for the information.

Thanks for contacting!

As to the latest wordpress update – we have not encountered any issues with it on our test site, neither we have received any reports from customers so far. You can upgrade all right, yet, should there be any other issues, please feel free to submit us a support ticket about this.

Thank you!

Hello,

I want to set different speed for just one image on the home slider. Can you help me with this? Thanks!!

Thank you for the question!

As described functionality isn’t available via dashboard and slider settings, we’d kindly ask to submit a personal support ticket with WP and FTP credentials, so our developers could implement required changes on your site.

Thanks!

aandagt

aandagt Purchased

I’m using this theme on the website www.soweco.nl – but with the TryMee theme active the admin back-end won’t load anymore. When I deactive the theme through FTP I can get access to the back-end, but as soon as I active it again the back-end will not load. Anything I can do to resolve this issue?

Thanks for contacting us and getting back!

Glad to hear everything is finally fine. Please note that some third party plugins might cause issues like you described, that’s why we advise to deactivate or even delete them and their files in case any problem occurs.

Thank you!

aandagt

aandagt Purchased

With all plug-ins de-actived some more problems occured. I’m going to see if I can get things back to normal on a test-location.

Thanks for keeping us in touch!

Please don’t hesitate to contact our support team – you can submit a request here – they are ready to assist you.

Thanks!

Also having the broken admin issue, theme latest version and the WP admin no longer loads. No plugins installed, WP updated.

Shame, been a very nice theme, but quicker to quickly migrate to a new template now than wait for this to be solved I think.

Thanks for contacting us regarding this matter.

We’re strongly concerned to make our customers satisfied with the product and service we provide, that’s why at this stage we kindly ask you to submit a ticket (please click to proceed) so we could investigate what caused the issue. The problem you describe isn’t proved to be a common one, that’s why we need to examine why it appeared. We’d highly appreciate if you submitted a request as advised.

Thank you for your understanding.

by
by
by
by
by
by