208 comments found

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • Ireland

Hi guys,

How do I take the post info out of any project posts, they are above the image on the Our projects section on the homepage? i.e. date, posted by etc. http://themes.cmsmasters.net/?theme=trymee

Thanks a mil

cmsmasters

Thank you for using our theme.

Unfortunately there’s no opportunity to change portfolio projects appearance – they will be displayed in a way you see them at our demo.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
czrart Purchased

Hi,

The following questions are all to do with the slider:

- where to change the color of the small circles that show up top right per slide in slider?

- where to change the color of the grey link button that shows up in slider?

- would like to have option for visitor to click button AND image. is it possible to add a link to the image in slider?

Thank you for your assistance!

Cheers, Czr

cmsmasters

Hi, thanks for purchasing our product! Please, note: all support is given through our Support Forums or you can submit a personal support ticket.

Regarding your question. There’s no opportunity to use slide as link. Other mentioned actions can be implemented only hypothetically – via CSS . TryMee theme has no option to change slider button colors and slide navigation color in the admin area.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, We cannot seem to install. Getting this error ” Fatal error: Call to undefined function curl_init() in /home/web2/html/news/wp-content/themes/trymee/theme/classes/protected-api.php on line 349 help me please

cmsmasters

Don’t worry. Let’s figure this out.
Have you been using a local host? If so, please, try to elaborate your site online – it will help you to overcome some unexpected issues.

Anyway. It would be more convenient for you to submit a personal support ticket and provide your FTP and wp-admin data so we could study your issue deeply.
Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

no I don’t have a localhost. I’m no expert. I sent you a personal support ticket with all the details. please answer me as soon as possible thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Russian Federation
Bayanick Purchased

How can I fix the code so that you can send in feedback form (Form Builder) the name in Cyrillic?

cmsmasters

Please, do not specify the verification in the text area here.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Russian Federation
Bayanick Purchased

How to update the version of the theme? – just download on server the files from the folder “Fix_ *”? My last update 1.1 and 1.2.1 includes 1.2?

cmsmasters

Yes, just replace the files at he server with fixes. Follow readme instructions in the fix folder.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United Kingdom

Hi, we have a strange issue with IE8 users on XP. For some reason our site keeps crashing their browsers.

Any ideas?

cmsmasters

Are you sure they haven’t used Compatibility View (IE7)? If so, you can create a personal support ticket, provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

I am having trouble getting the colored boxes to display on the front page. I set the colored box widget in the colored sidebar and set the home page as the colored page template. Anything I may have missed?

cmsmasters

Have you enabled Top Sidebar at your page?

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
GFargo Purchased

Hey – Question, Is there an easy way to adjust the max width the theme displays on smaller browsers. I understand that this theme is responsive, but when i am logged in i feel like theres a nice 45-65px padding on both the Right and Left. Upon logging out the Content window stretches to almost the full width of the screen.

Where would i adjust the Min-width for the content width so as to keep that padding around the content area? Irregardless of me being logged in or not? Thanks a bunch! Theme has been working spectacularly! :D

cmsmasters

Thank you for using our theme. I’m afraid there’s no way to implement mentioned actions. Deep code customization is beyond our support policy.

Well, you can try to submit a personal support ticket here, don’t forget to provide wp-admin and FTP credentials and specify which browser you’re using, use screenshots. But there’s no guarantee our developers won’t be able to assist you on this. Sorry.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
tsamba3 Purchased

hi i purchased previous version of this theme . and can i update for free ? or i should buy again ?

and how to hide author and date line from portfolio page ?

thanks

cmsmasters

Sure, all updates are free. Just open your downloads and download our theme again – it will have latest updates.

Have you read our “How To” instruction? We have described there where you can turn off/on Portfolio author, etc.

See the screenshot – http://screencast.com/t/sMgx9La8bZY

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
topdata Purchased

I installed the theme and made the home page into a static page. I made a page called news and configured WP to use that page for displaying my posts. The problem is that I want no sidebar (it is set to full width, but still shows the sidebar at the right side), have the slider enabled (slider only works on none blog pages) and have the top sidebar enabled for the colored blocks (doesn’t work on the blog page either). Setting the template to colored page instead of blog page doesn’t helpt either. What am I doing wrong???

cmsmasters

Have you followed our online documentation instructions on theme installation?
http://trymee-docs.cmsmasters.net/?p=29

You should not use colored blocks on the blog page – they won’t work well, only Colored page + Colored sidebar for widgets (not Top sidebar), but at the colored page in Heading options should be Top Sidebar enabled.

Anyway, it seems like you’re doing something wrong and the best way to figure out what exactly is to get access to your web site.

Please create a support ticket here., provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

Default-user
topdata Purchased

Yes I followed the documentation. The slider / colored blocks option is simply not coded in the template that is used when you use the blogpage. I am not doing something wrong I think. Copying the missing code into the template that is used for the blog posts should do the trick.

cmsmasters

Please, submit a ticket.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
topdata Purchased

Have another problem, this time with the contact form widget. If I use it I receive the mail but the contents is filled with the shortcodes Email "> Name and [ Quick Message ]. It should display the contents of these formfields?

cmsmasters

Please, read this support forum thread: http://forums.cmsmasters.net/showthread.php?269-FAQ-Contact-Form-issues

Most likely you’ll find an answer there.

Default-user
topdata Purchased

I checked it. I did change the fieldnames but what use is it to have these fields editable in the CMSmanager if changing them results in a problem? But thanks for the thread. Another problem bites the dust :-).

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 1-2 years

Hi,

You guys have a great theme, but the support service you guys provide just doesn’t cut it.

When I first asked for support, the reply i got was that i was using the theme in an illegal manner, and that i had to buy the extended license. Even though I am using it in a single project for a client website and have no intention in selling it.

Then when i mentioned letter “c)”. of the regular license, “You may use the Work alone or you may incorporate the Work into another work you are creating” support in no way recognized their mistake , and went on to ask for my wordpress login and ftp data. and said they would fix the issue.

One week later, I get a response that it is FIXED . I check the site and it’s exactly the same as before still bugged out. I question support and after 5 days without an answer i say that I’m still waiting to hear back from them, and then i get a reply that i’ts a hard problem to fix, even though its working normally on your demo.

Now it’s been another week and I don’t have a reply for my ticket. So I’ll ask here and see if i can get an answer:

MY BLOG PAGE (which is not the home page), DOES NOT DISPLAY THE BREADCRUMBS AND HEADER TITLE LIKE ALL THE OTHER PAGES ON MY SITE . HOW CAN I FIX THIS ? IT WORKS CORRECTLY ON YOUR DEMO BLOG PAGE .

Support ticket 1848

Thank you very much!

cmsmasters

We are sorry for making you wait and for the inconvenience.

I just walked across your ticket and tried to open your web site. Well, it doesn’t load now. Most likely some server trouble. Anyway, even without seeing your back-end I can explain you why your issue occurred.

The problem with breadcrumbs on Blog Page concerns WordPress functionality – when a page is marked as static there won’t be any breadcrumbs on it. You shouldn’t choose your Bog page here: http://screencast.com/t/6dbFGKTVz

Just leave this field empty like shown on the screenshot: http://screencast.com/t/VUsStkS43exd

— Best regards
Steven

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
mboratto Purchased

Please help there are wrong alignment on portfolio itens, you can see a test on page: http://lw13434108965012d69.hospedagemdesites.ws/teste/?page_id=95 . the correct is side by side. Help me please.

cmsmasters

Hi, thanks for purchasing our product!
We need to get access to your web site.

All support is given through our Support Forums or you can create a personal support ticket.

Please create a support ticket, provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
mboratto Purchased

Hello i have found that when i try to select portfolio when adding a new portfolio page, the TryMee General Page Options do not change as expected, and i cannot choose Page Layout Type, Portfolio type the number of items per page, colums number. Please tell me waht i can change in database to make it works as before.

cmsmasters

Have you changed something in the theme code?

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
mboratto Purchased

i was translating something om portfolio.php, but my partner was editing a content at the portfolio page at the admin area. i think that when he saves, somehing goes missing on the database. I have uploaded portfolio.php again as original, and changed some parameters on database, and the portfolio worked fine. But i need to know what to change in database (set the default) to make TryMee General Page Options works again. When i set a page as Portfolio, the TryMee General Page do not show the options, as it does with Blog, for example.

cmsmasters

Dear mboratto, you should know, that it’s beyond our support policy to provide help for the customers who modified our theme code.

Of course you may try to submit a personal support ticket here, provide your wp-admin and FTP data. Maybe there’s something we can do.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
mboratto Purchased

Thank you, I will write and do that. One more question: How can i add share buttons on general blog page? I think i t is possible directly insert addthis code somewhere, but in what file the loop occurs?

cmsmasters

You may add sharing icons to the footer.

There’s no opportunity to add sharing options on the page using TryMee theme functionality – only in posts\projects.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
mboratto Purchased

PS: i have added share code on blog.php, but i does not work for each post, just work for the entire page. Please tell me a way to make it work for each post on blog.php

cmsmasters

Why don’t you use our Trymee Post Sharing options?

We don’t provide coding instructions on such deep customization.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
mboratto Purchased

Hello, i need to highlite the Parent Page in the menu, when i browse at the child page.

cmsmasters

Unfortunately the customization you are about to make is beyond our support policy. We assist our customers on reasonable limits, which covers our theme functionality, we don’t provide instructions/advices on deep customization (i.e. changing theme code, adding/deleting features, etc.).
Sorry.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
nandasc Purchased

Hi, I’m not receiving an email with the information people fill out on the form. How do i fix this?

cmsmasters
Have you read this support forum thread?
http://forums.cmsmasters.net/showthread.php?550-FAQ-Contact-Form-issues

It should help you to figure out what happens.

Also you can find the info about Contact Form issues in Trymee DOCS FAQ here: http://trymee-docs.cmsmasters.net/

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