209 comments found

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi guys

Having real issues signing into your forum page, could you send me the confirmation registration info? Nothing has come through yet and I need some assistance with my site.

Cheers

Shiftbranding.

cmsmasters

Hello. You’re registered user already.

Please, note: you can submit a personal support ticket.
Just try to describe your issue in more details, you may use screenshots.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Please help!

Hello,

I need to change the width and height of the box-sizing in adv_widget_image wich is now customized 125px * 125px.

It’s not in the style.css but @element.style. It’s very important to me do do these changes. So where can I do it? Where can I find this “element.style” document?

Thanx

cmsmasters

Thank you for using our theme.

I’m sorry, but we can’t help you to configure this widget in a way you ask.
Such a deep customization and coding help is beyond our support policy. All responsibility for such modification and its consequences lie on you.

You should know also, that we don’t provide help for the customers who modified our WP theme code.
You may hire a specialist if you experience some difficulties.

Thanks for understanding.

cmsmasters

Your comment was too rude, so we had to hide it.

You may use Text Widget and paste there HTML code with images instead of Advertisement Widget. The customization of any of our Widgets, changing dimensions or adding some features is beyond our support policy.

Don’t worry. There is no difference for the user if you simply use Text Widget with images added as HTML code.

For further assistance, please, submit a personal support ticket here.*

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi, this is a good theme, I am using it but I have a question: I am building a multilingual site using qtranslate. Everything works fine except the colored sidebar: I can modify the block text using for instance: <!-:en->About us<!-:->...and so on for each language This code is not useful for the title,button text and button link. How can I modify the blocks for each language? Thanks

cmsmasters

Hi, thanks for using our theme, Jose.

I’m sorry, but we can’t help you to configure your colored blocks.
Such a deep customization and coding help is beyond our support policy. All responsibility for such modification and its consequences lie on the customer.

As might been known, we don’t guarantee compatibility with any additional plugin (the exception is Contact Form 7) and don’t provide assistance in regard with plugins compatibility or help to set them up.
You can download them at your own risk.

Thanks for understanding.

Default-user

Ok, thanks for your reply. Then I understand that your theme is not recommended for multilingual sites.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

hello i’ve purchased trymee theme.. it is very nice.. but it takes too much time to load. what should i do to speedup my website ?? urgent plz…... :)

cmsmasters

Hi, thanks for purchasing our product!

Yet it’s hard to name the reason.
Sometimes server firewalls slow down our theme as we have few external links in the admin area. You may contact your hosting provider to figure this out.
TryMee functionality is pretty wide, so it surely takes some time to load, but shouldn’t take too long of course.
You see, we have many shortcodes loading at Post/Page editing pages, they may slow down the process depending on server parameters. And also your plugins may affect.

All support is given through our Support Forums or you can submit a personal support ticket. Please, submit a ticket with your FTP and wp-admin data so we could study your issue deeply.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Thank you for your speedy reply In Internet Explorer throwing Error that is “encountered a problem and needs to close. We are sorry for the inconvenience. “

Please give suggestion to solve this problem as soon as possible…

cmsmasters

Please, submit a personal support ticket here, as providing help via comments is beyond our support policy.

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

I can’t get the coloured blocks widget to display. I’ve added the Coloured Blocks widget to the coloured sidebar. Set up each coloured block widget options. Created a page using the coloured template. Published the page…and nothing. No coloured widget.

Any ideas?

cmsmasters

Please, activate Top sidebar at your Colored page.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Please sir help me i m getting error in IE that is “Access is denied to http://yellowandgray.com/wp-content/themes/trymee/css/styles/pie.htc"

cmsmasters

Have you changed your permalinks?

Need to see your web site.
Please, submit a personal support ticket here, as providing help via comments is beyond our support policy.
Don’t forget to provide FTP and wp-admin credentials so we could study your issue deeply.

Default-user
sir we have reinstalled the theme from the beginning but it wont work properly in internet explorer.please click the below link to view the error internet explorer. http://yellowandgray.com/alpha can you please support me immediately. I also sent the ticket with FTP details.
cmsmasters

Can you, please, specify your ticket number so I could speed up the process?

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

hello I need to know how to optimize the resolution of the site. in some monitors the site appears with the written side cut thanks

cmsmasters

I don’t seem to understand what happens. Maybe one of your plugins causes that.

Need to see your web site.
All support is given through our Support Forums or you can create a personal support ticket.

Please create a support ticket, describe your issue in more details (preferably using screenshots), provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

My ticket No. is #2210 Now activated theme in alpha path “http://yellowandgray.com/alpha/” Please reply as soon as possible…

cmsmasters

Ok, thanks. We’ll do our best to find a solution.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Germany

Hello cmsmaster,

my colleague bought this template – now we have a big problem with that. In Internet Explorer Version 7 and 8 the page fail. In the other Browser Chrome, Firefox and IE Version 9 the page works fine. Here is a link to the page: www.vr-vertriebsservice.de

How can we fix it? The customer can not upgrade to IE as it is prescribed by the Bank! We need your help!

cmsmasters

We are sorry, but we can’t provide you support without purchasing confirmation. Please, submit a personal support ticket and specify there your Item Purchase Code. You can find the purchase code in this file at “Downolads” tab on your Envato account – see the screenshot: http://cmsmasters.net/wp-content/uploads/2012/01/purchase-code-tour.jpg

Thanks for understanding.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
mariarus Purchased

Hi there,

I have installed the Trymee theme and I have several issues:

- Colored blocks are not equal - The twitter feed has suddenly disappeared

Any clue?

Thanks

cmsmasters

Hi, thanks for purchasing our product! All support is given through our Support Forums or you can create a personal support ticket.

It’s hard to say what happened. Please create a support ticket with wp-admin and FTP data, and we’ll get back to you as soon as possible. Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
nizamm Purchased

Hi CMSmasters,

I tried importing the demo XML file and the import process hangs and displays a broken interface. For some reason it’s not completing the import process.

Please help!

cmsmasters

Have you set the 777 CHMOD permissions for the appropriate folders according our documentation?
http://trymee-docs.cmsmasters.net/?p=29

If you did, but the issue persists, please, feel free to submit a personal support ticket here, don’t forget to provide wp-admin and FTP credentials so we could inspect your web site.

Default-user
nizamm Purchased

Hi,

Yes, I have done so but the problem still persists.

I have raised a personal support ticket and given you all details.

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

I love the theme and have bought two copies. I’m having problems with the second copy though. The Control panel in the word press version won’t allow me to save any changes. I’ve sent an email but no reply yet. Please help. Thanks

cmsmasters

Hello, David. Thank you for using our themes.

Have you followed our “How To” instructions?
http://trymee-docs.cmsmasters.net/
APlease, note, that all support is given through our Support Forums or you can create a personal support ticket. Have you created a ticket or just sent an e-mail personally?

Please create a support ticket, provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

If you have created the ticket, would you be so kind to provide its number so we could speed up the process?
Thanks!

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
kmeronuk Purchased

What’s happened to your website and support forums? Everything is down.

cmsmasters

Hello. We are very sorry for causing inconvenience. But we experiencing some technical problems at the moment.

Should you have any questions, please, create a personal support ticket here: https://cmsmasters.zendesk.com/home

  • Bought between 10 and 49 items
  • Has been a member for 6-7 years

Hi Guys,

I’m having problems logging in to the forum. I’ve sent two emails last weeks (one via form on site) asking for assistance to log in but haven’t received a reply. I’m having problem with the form and wanted to see if my issue has been addressed before. Really up against it so your help would be much appreciated.

Thank you. A

>>Ok i’ve just read about the forums being down – I will post my inquiry on the link you post previously. Thanks

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Hi! I love the theme, but I’m having trouble with the Slider. Every time I create a new Trymee Slider, upload the photos, add captions, etc., and then click “Save”, it says it’s saved, but then no slider is available in the dropbown to edit. Similarly, when trying to add the disappearing slider to the homepage it tells me I have to create one.

So something is going wrong. Can you guide me to a solution?

cmsmasters

Hi. Thank you for using our theme. It’s hard to say what happened yet. Have you been using latest theme version?
Please, submit a personal support ticket here. Don’t forget to provide FTP and wp-admin credentials so we could study your issue deeply.
We’ll respond as soon as possible.
Thanks.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Netherlands

Is it possible to change the number of colored boxes on the frontpage to three instead of four easily?

cmsmasters

Hi. Sure, it’s possible. Please, red this article of our online documentation: http://trymee-docs.cmsmasters.net/?p=1017

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Germany

Hello, a few weeks ago we were in contact because of a problem with the template. Now, another problem has risen: I can’t change the slider. No sub-form opens to edit something. How do we get the problem solved?

cmsmasters

Hi.
The most convenient way to figure out what happened is submit a support ticket here – our support guys will get back to you asap.

Sorry, but I can’t give any instructions via comments.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
mtrl Purchased

Hello!

I wanted to thank you for such a great theme and also have a question for you.

site: jobhouse.ro

Under the colored boxed there is “our projects” I tried to change the text headline from “our projects” to something else and also change the link from “all projects”.

Can you help me? :)

P.s “Our projects” does not appear in the widget area….

cmsmasters

Hi. It’s a big pleasure to read your feedback.

As about your question. Sure, we will be happy to provide you assistance. You can submit a personal support ticket here, as providing help via comments is beyond our support policy.

Here you’ll find out how to change “our projects” text – http://trymee-docs.cmsmasters.net/?p=316
Yep, need to use PoEdit and edit .po and .mo files.

Regarding that part of your question where you say about some link from “all projects” – I’m sorry, but it’s not very clear for me what you’re about to implement. So it would be really nice f you could describe it in more details in your personal support ticket.

Thanks.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Netherlands

Is it possible for me to use a link to refer to a specific part of the “site tour”?

i.e. Can I add a link on the frontpage that opens the “nice puppies” tab on the site tour page?

cmsmasters

I’m sorry, but it’s not very clear for me what you’re about to implement. So it would be really nice f you could describe it in more details in your personal support ticket here (please, use screenshots), as providing help via comments is beyond our support policy.

Thanks.

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