TryMee - Premium Responsive HTML5 Template

Can you confirm which browsers and versions this is compatible with please. Thanks

cmsmasters Author

As it described: IE8 , IE9, Firefox 2, Firefox 3, Firefox 4, Safari 4, Safari 5, Opera, Chrome

Bought between 1 and 9 items
Has been a member for 1-2 years
Romania

MemoHK Purchased

Best theme! Simple, yet effective. I have few questions for you:

1. When someone uses the contact form it doesn’t show “Message sent successfully”, only the loading animation. The message is send, but the message does not appear. Same problem on quick contact and the full contact form. Any reason?

2. How can I make the images from the slider appear from the left side and not from the right as they do by default?

3. What file can I change to show my twitter feed and not yours?

Thank you very much! I can’t wait to show you what I did with your theme.

Best Regards, Lucian Mangu.

cmsmasters Author

Dear Lucian. Thanks for purchasing TryMee template.

Have you found our documentation? Slider on main page is in “section” tag with id “top”. You need to change this line:
div class="slideCaption" style="right:auto; left:50px;"

To get our assistance on other questions, please, submit a personal support ticket here, as providing help via comments is beyond our support policy.

Thank you.

—
Steven.

Bought between 10 and 49 items
Has been a member for 5-6 years

edudmnik Purchased

how can i modify the height of the slider on the homepage?

Thank you.

cmsmasters Author

Dear edudmnik, unfortunately there’s no such option in TryMee functions. But you can edit it in the code. To get our assistance, please, submit a request here. Thanks.

Bought between 10 and 49 items
Has been a member for 6-7 years

besilio Purchased

Two things: I was hoping for more info on using the tip tool and secondly, I wish you guys would just post the answers to people questions openly and publicly. That way if someone else had the same issue we might use it as a guideline to solve our own issues, without having to submit something and then wait for a response. Just Saying – Cheers B.

cmsmasters Author

Dear besilio, you can always look for similar issue on our Support Forums.

Bought between 10 and 49 items
Has been a member for 3-4 years

lnesheim

Are this theme using jquery or someting?

cmsmasters Author

Hi.
Yes, we do use jQuery.

Bought between 1 and 9 items
Has been a member for 0-1 years

tejasit

Hi, I liked your work very much.
I was just checking the template demo in various browsers and found out that in IE7 and IE8 the browser shows horizontal scroll bar. Also, in IE9 it doesn’t display the background color. I wanted to purchase this theme, but i am not assured whether the issues would be resolved. As, all your responses says to raise a ticket on your support forum. But without the purchase code, its not possible to register to your support forum. Hope this is issue is solved.
Awaiting your response.

Regards,
Nayan

cmsmasters Author

Dear Nayan, thanks for your interest.

As you can see here, this template is incompatible to IE7 .
Can you, please, make screenshots for us? It works fine on our end in IE8 and IE9 . Have you tried to turn off a Toolbar in the top of the page?

Bought between 10 and 49 items
Brazil
Has been a member for 1-2 years

maxscalla Purchased

How do I align the caption at the top of the slide?

cmsmasters Author

The caption is on the right by default:

. responsiveSlider. slideCaption {
     padding: 25px;
     position: absolute;
     right: 50px;
     top: 0;
     width: 35%;
}

If you need another position, please, register it in the html, like this

<div style="right: auto; left: 50px; top: 0px;" class="slideCaption"> .... </div>

Bought between 50 and 99 items
Has been a member for 2-3 years

studiomdesign

9 months ago

Wonderful template. Does the front slider have the option to be a simple fade in and out instead of swoosh?

Thanks in advance, and great job!

cmsmasters Author

9 months ago

Thank you for being interested in our theme.

Yes. The slides can either fade, or slide.

Bought between 10 and 49 items
Has been a member for 3-4 years

PeterA Purchased

Hello, This is perfect theme. I was wondering how to change/decrease gap between top navigation menu items?

Peter

cmsmasters Author

Thank you for choosing our template.

Here you go:
#navigation > li > a {padding:11px 60px 0 20px;} 60px – right padding
#navigation > li > a {padding-right:35px;} – for resolution more than 1440px

PeterA Purchased

Excellent! Thank you for your support.

cmsmasters Author

You’re welcome

Bought between 10 and 49 items
Has been a member for 2-3 years

weberkristi

If I put a video in the header image area, will it also appear on the mobile version or just the desktop version? The screen shot of the mobile version of your site seems to not show the header image, whether it’s a static image or a video. Please advise. Also, is possible to show the navigation as buttons rather than as a drop down menu? Thanks!

cmsmasters Author

Thank you for being interested in our theme.
What exactly do you mean by header image? On the mobile device you can see the logo and slider. And yes, our slider can show video on small resolutions as well.

There’s no way to make navigation menu appear else than drop-down. This is how responsiveness work.

Bought between 10 and 49 items
Has been a member for 4-5 years
Spain

igorarbizu Purchased

HI, Does the slider work for safari 5.1 and Mac OS.? The videos don’t show in the online version, only a black screen appears. I suppose the online version is syncronized with the last zip to download, isn’t it?

Thanks.

3 older replies

cmsmasters Author

Hello. Actually it works fine on our end. See the screenshot:
http://screencast.com/t/cA5KbxgGOW7

igorarbizu Purchased

Thanks for the quick answer, but my problem is with the html theme, not with the wordpress theme. See screenshot: http://www.canelatech.es/htnl.png

cmsmasters Author

Oh, indeed.

We fixed this already. The update is on the go. You may submit a personal support ticket to get the fix faster.

igorarbizu Purchased

OK, so should I send a personal ticket or it is’nt necessary already as you’re fixing it?

cmsmasters Author

No need if you can wait for theme to be updated at Themeforest. But if you need the fixed file sooner – you can send a support request right now.

In fact the only thing that was changed is that the following code was added in style.css: .cmsms_slider_video iframe { width:100%; height:100%; position:absolute; top:0; left:0; z-index:200; }

igorarbizu Purchased

Ok, it’s fixed. Thanks a lot!!

Bought between 10 and 49 items
Has been a member for 3-4 years

vadesign Purchased

Hello. For some reason the index page is not showing up properly in IE. I have a link to the test site so you can see what I mean but would prefer to send it privately. Can you let me know how to email that to you? I viewed the live preview from themeforest and it works great. I am not really sure what I am doing wrong as all I did was copy it to the server without changes and it does not show up correctly. Please advise. Thank you for your time. Connie

Bought between 10 and 49 items
Has been a member for 3-4 years

vadesign Purchased

I just entered in a personal support ticket at this location. http://cmsmasters.net/submit-support-ticket/

Hoping to hear from you soon.

Thank you. Connie

cmsmasters Author

Ok, our support guys will reply you as soon as possible.
You may specify your ticket number so I could check it.

NOTE: Normally it takes up to 48 HOURS (common issues) or 72 HOURS (problems which require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday to Friday.

We are not responsible for tickets not been answered in the event of your negligence (i.e. wrong e-mail) or due to technical bugs and delivery failure.

Thank you for using our template, Connie!

vadesign Purchased

I just submitted all the information to your system. Hoping for an answer as soon as I get get one as I would really like to finish the site this weekend. Just need it to function in IE8 / IE9 as it said it was supposed to in the Compatible Browsers section. Thank you much!!!

Bought between 10 and 49 items
Has been a member for 3-4 years

vadesign Purchased

Actually, I just tested your HTML version from the Live Preview in IE8 / IE9 and see that it doesn’t show up for you either here on Themeforest. I guess I should have checked that before purchasing. I simply just noticed the compatibility and since I work mainly in chrome, assumed it was correct. Unfortunately, the intranet system I am placing this on is exclusively IE8. Any help would be much appreciated.

10 older replies

cmsmasters Author

Let’s see what can be done. Just wait for the support to check your site. Hopefully they can help you

vadesign Purchased

Any idea on this yet? I have heard no word and it still does not work in IE8 or IE9. thank you

cmsmasters Author

I’m very sorry for inconvenience. Unfortunately I can’t find your ticket. Can you, please, specify the ticket number or at least e-mail used so I could check your ticket status?

Thanks!

NOTE: Normally it takes up to 48 HOURS (common issues) or 72 HOURS (problems which require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday to Friday.

We are not responsible for tickets not been answered in the event of your negligence (i.e. wrong e-mail) or due to technical bugs and delivery failure.

cmsmasters Author

I guess I found it. Is it #2891?

vadesign Purchased

yes that is correct. So I did a random test on computers here in the office found that 50% of the people with IE8 and IE9 could view the website and the other 50% couldn’t, including me. I am not able to view the site at all on IE8. We checked versions, we deleted cache, java cache, set the browser back to default settings everything. I had my help desk team here and I look at this for over 5 hours today and we cannot find anything in the code that is causing this yet this is the results we are getting. I am GOING NUTS!!!! This is ridiculous. Why would some computers display the website on either IE8 / IE9 browser but other computers using the exact same setup not be able to see the website. I really just don’t get it at all. And no, I am not using compatibility mode.

Please help! I don’t understand.

vadesign Purchased

Do you provide phone support? This seems to be taking longer then expected. Thanks!

vadesign Purchased

I think have the first version even though I just downloaded it. All my files in the zip file say 4/24/2012. But according to the changelog there were changes in October. I don’t have that version. Can you somehow send me the latest version? because the download version is from 4/24/2012. Thank you!

cmsmasters Author

Hi.
Unfortunately we don’t provide support other way than via e-mail. I’m sorry.

You may download fresh theme archive from Themeforest – it will have the latest version of your template.
But actually I’m sure, that theme version is not the reason of your problem. We only made a fix for video slides in Safari.

I guess it may be caused by some system settings. For instance, 50% computers in your office have clean Windows 7, others have some additions or different Windows versions, it may affect. Partially javascript can be blocked by system updates installed incorrectly.

We checked on all devices – your site looks fine.

vadesign Purchased

Where is the “download fresh theme archive”? I keep downloading it from the downloads page but that only gives me the files from 4/24. Is there a different place to download? There is obviously something wrong with the code if it is being interrupted by the user’s system. We checked system settings and they were identical and still the site refused to come up. It is just frustrating trying to determine a site that works intermittently. Since this is on a intranet with company owned computers, all the computers are setup the same. Updates would be the same as well. You saw from my attachments how the site doesn’t even show. Any other suggestions? Thanks for your time on this.

vadesign Purchased

I just sent you another email with more screen shots. We are on Windows XP. Does this make a difference?

cmsmasters Author

Our developers will take a look and possibly reply you today. All further assistance will be provided in the ticket.

As about code interrupt – I’m afraid it’s not about our theme settings, but about IE browser. As you know, it’s one of the most buggy browsers, slow and inconvenient as opposed to Chrome, Firefox and even Safari

vadesign Purchased