529 comments found

ikerboy Purchased

Hello again i have this error again: Fatal error: Call to a member function is_in_stock() on a non-object in /home2/rumi/public_html/wp-content/themes/tyrion/woocommerce/loop/sale-flash.php on line 12

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Default-user
ikerboy Purchased

This is the second time i do this.. I chaneg the theme and the error disapear.. I already sent the ticket… Tnks

Sara_p

Please provide me your ticket number so i can check the support status. thanks

Ciao, come posso modificare la barra parallax che si trova sopra lo shop? dove compare NEW WINTER COLLECTION NOVEMBER GIVEAWAY: BUY 2 ITEMS GET 3”. Tra le slide non la trovo. Grazie 1000!

Sara_p

É il parallax header della pagina shop, lo trovi nel pannello page settings sotto l’editor della pagina, apri la tab header e qui vedrai l’url e il testo dell’header :)

Hey!! Pre-purchase question: Is it possible to show the customer our inventory? (how many of x product we have left?).

Thanks!!

Sara_p

What do you mean with promotions? I suggest you to install the woo commerce plugin on your wordpress site, is a free plugin, so you can check yourself all the features availables in this plugin :)

Sara_p

You’re welcome :)

Hello Sara

I have purchased this theme and have some issues with too many php strings overloading the server. I tried to log a support ticket but unfortunately there are issues with the support site and I cannot log a ticket. I am quite anxious about the issue and how I can get some e mail to correspond with you.

Regards Amit

Default-user

I can log in ok Sara. But the site does not open correctly in my computer. I can send you a screen shot. Tried multiple browsers, connections and PC’s. I wonder if this is an issue with India.

Sara_p

Is not possible, we have a lot of indian customers in our support desk :) please send me some screenshot to support@yithemes.com

Send me also your wp credentials and Let me know the issues you have with the theme. Thanks :)

Default-user

Mail sent. Thanks a lot and great support as usual.

I want to translate the site. I already found the language files and made the translations but doesnt show. My wordpress an woocommerce language is es_ES

Thanks :)

Default-user

Never mind, i just change the po files to es_ES :)

Hey!! I don’t like how the product image looks when you click on it (a small window pops up, which does not make the product bigger). I am talking about the Quickview. Yes, once you click on a small x at the top left of the pop-up window, the image is made very big… but I don’t like doing two clicks. Can we modify these settings? I would like this window to look more like it looks on your bi-shop theme -> http://live.yithemes.com/bishop/ Thanks!!

RobertoRiosO

Thanks!! I suggest you do that customization in the future, it looks much better! That detail can lead me not to choose this theme. Extra customization, extra time! Thank you!!

Sara_p

This is the reason we made different themes with different design and features, a lot of customers ask us to add the room09 slider in bi-shop or the hover effect of bazar in tyrion… We can’t use the same features on each theme ;)

RobertoRiosO

Okidoki, if customers asked for it, your fine! :D Thanks and much luck!

Ciao Sara, non trovo il modo di togliere l’effetto “cambio immagine” quando si passa sopra un prodotto con il mouse. Il flip che gira la foto l’ho tolto, ma è rimasto il cambio di foto quando ci vado sopra. Grazie per la disponibilità!!

Sara_p

Ciao, per favore apri un ticket nella nostra area di supporto cosi che uno dei nostri sviluppatori possa aiutarti.

Se non l’hai ancora fatto registrati sul nostro sito http://www.yithemes.com e attiva il tuo tema qui: http://yithemes.com/theme-activation/

Dopodiche nella pagina “get support” a destra potrai vedere il link “submit a ticket”. Puoi aprirlo in italiano :)

Hi we are using a WP eCommerce plugin for our shop. His it ever been tested with this? We love the theme and want to buy it, but want a major rebuild on the site.

Sara_p

No, i’m sorry, this theme is made with the woo commerce plugin and is not compatible with the wp e-commerce plugin.

My client recently purchased this theme, and so far we are happy with it.

However, where can I edit the “New Winter Collection” on the shop page?

Sara_p

Hi,

please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. If you provide me your ticket id i can check asap. thanks :)

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