I need support ASAP for my tickets. Tickets open is Request #64530 please help me
I have still problems. Some guy from You answered me, but he didn’t approaches to this seriously. #64147 Problems with translations
Since 15 days ago we’re suffering notables lacks in one of our customers websites (the rest are running ok and all of them are hosted in the same server but none that this uses the theme).
We have the theme already updated to v. 1.6.4 and have installed several plugins to optimize the loading process with no luck.
It takes up to 2 minutes to charge the main page and so the rest of the site. We’ve checked our server as well as our net hardware and everything is running ok. It there something we should check?
Any help would be much appreciated,
Thanks in advance.
Hi, my apologies for the issue you are experiencing. Sadly is not possible to provide technical support here, our developers can help you only asking you additional info about the issue, checking directly your site and so on. So i have to ask you to open a ticket in our support desk: register yourself in our site: http://www.yithemes.com Then active your theme in this page.
Then in this page open a ticket and explain your issue. We suggest to include your url and if possible a temporary admin account on your site (only our developers can view this info, don’t worry) so we can review your setup and help you. thanks
I tried updating my website with latest Tyrion theme after which the admin and webpages were not showing up and throwing http 500 error. I had to fallback to the backup but that also did not help. I am now getting a lot of styling issues and by default the page opens up in mobile mode.. Tried cleaning wordpress cache as well as local cache but did not help.
I already created the support ticket #66078 with required details
Please look into it asap as the page is already in production…
Just asked to our developers to check your ticket asap. thanks
Hello, do you ahve this template also with WooCommerce?
this is a woocommerce theme but nobody can include the plugin in themes here on themeforest, you have to install it yourself.
hi i have installed your theme and woo commerce as in your documentation, but i get some errors with the plugins…. can you hall me urgent? thanks claudia i cannot recover password from your support forum ..
send me a message to support[at]yithemes.com, i will reset your password.
done! i wait for password. many thanks
hi , i need urgent help my ticket is (#66400 thanks fro prompt reply
still no reply from you. please at least say that you are busy or cannot help. so i can decide to put another theme. i cannot work!
Just asked to our developers to check your tickets as soon as possible. thanks
Hi, Does the theme Support RTL and Arabic Language CSS Style
Hi, the theme is not RTL ready yet, it means you need to create the custom CSS file for this, maybe in sites like Envato Studio you can find a developer that can do this service for you
hi ,how to set 3 products displayed per row? thank you
Is anyone else having issues with the latest update, where the CSS coding is not working properly as it is missing a / from the URL’s for the css styling after your domain name?
I tried to revert back to previous version,,,,but it has failed.
I also have double navigation menu’s
for double navigation, tried resaving theme options and deleting any cache folder I could find that had style.css in it. No luck
wiped a few things and reuploaded for the third time, works now
I hope you can help me ASAP. Thanks in advance.
*You can see how it was before the update in one screenshot.
Your theme comes with http://codecanyon.net/item/woocommerce-ajax-product-filter-wordpress-plugin/4640387 plugin for free?
I have just posted a ticket. Out of nowhere, my site stopped displaying properly. Very disappointing. Need support asap. www.kingstondancewearboutique.com. Thanks.
Your product description leads us to believe that you have prepackaged several premium YITH plugins with this theme. However on install, I see that they are not the premium version, and if we want the premium version we are required to buy them. That is very misleading.
The responsiveness of this theme really sucks. I’ve wasted $64. I am very unhappy with this purchase.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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