Hi, the shopping cart icon at the top right of my website is completely missing. My website is NOT in catalog mode and when I go to /cart I can see items in the cart. It’s just the icon at the top right which is missing. How can I get this back? Thanks
Hi, i’m sorry for your issues.
Please open a ticket in our support desk and explain the issues you are experiencing.
Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/
And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks
Woocommerce search for non-default language does not work. This issue has been raised by my people for long time. So far, it has not been solved yet. I submitted the ticket but the support was not so helpful. I think it is the theme bug and you team should pay attention to fix it.
Please provie me your ticket id so i can check, thanks.
Ticket 49845, somehow, the support updated the status to closed by himself despite the fact that the issue has not been solved. Honestly, many people are facing the same problem and they leave questions in the yith forum. Till now, they have not received any help
Ticket is automatically closed by the system after 4 days without a reply, we not closed the ticket.
and any solution?
If you want a solution you have to open a ticket and keep it updated, and reply to our developers. You not replied to our developer in your last ticket.
Here is what he replied
“we are sorry, but we can’t help you with WPML plugin.
We can’t give support, try to use the forum for more info: http://wpml.org/forums/"
As the theme claims that it is 100% WPML compatible, I think I deserve the better support from the theme.
We replied in this way:
I'm sorry, but we can't help you with subdomains and WPML configuration.
We can’t offer WPML configuration service to our customers. We provide support for bugs or issues related to our theme, but if you want to set WPML you need to check wpml documentation. thanks
Have you ever tried using the woo commerce for multi-language on your theme? Please try, so we can know if it is the theme bug or the WPML problem.
I already purchase this theme. It is very good but I have problem with contact form. It not sent email to me. Do you have any suggestion.
Hi Sara ,
when I open the template from your website or mine , the parallax does not scroll in Safari like chrome , sometimes in safari even look wrong or left side.
I saw one comments like this one year ago with same problem.
any solution ?
Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here
And then in the “Get support” page open a ticket and explain what do you need. thanks
Hello, how do I change the background image of the testimonial slider on the homepage of the theme. Thanks
OK I will do that.
after removing from cart, the “undo” option does not work.
The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: YITH WooCommerce Colors and Labels Variations.
How to update .. ?? i try find at your web those plugin is premium ..
Hi, how can I increase the number of category boxes on the homepage from 4 to 5? I would like to keep them on the one row. I am using this and the category numbers are correct, but I’m still only seeing 4 categories
[products_categories per_page=”5” hide_empty=”no” show_counter=”no” discovery_text=”DISCOVER NOW” style=”white” orderby=”menu_order” order=”desc” category=”18, 14, 17, 16, 96” ]
Sorry my mistake! I was using an incorrect category ID so I can now see 5 categories.
However can I get those 5 categories showing on ONE row?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.