447 comments found

jfn99 Purchased

Hi, what are the cancelation policy on this theme? I’m unhappy with the way this theme works. after doing all I could it’s just to heavy to load. can I cancel for a refund? I won’t be using this theme any more.

fuelthemes

Hi jfn99, I am suspecting this is caused by Visual Composer, you should contact your hosting to analyze the slowness. As for refunds, you can contact Envato Support.

where can i change blockquote background color? stylesheet not showing anything.

fuelthemes

You can use a custom css for that: blockquote { background :#ccc; }

Default-user

Thanks!! Can you also provide me the shortcode for link + link hover color?

fuelthemes

Hi Marta, you can modify that from Theme Options

NWNG_IT Purchased

I’m trying to submit a ticket and have copied and pasted the purchase code from the download files but saying its invalid?

fuelthemes

You might have a virus on your computer, other customers are opening tickets as usual on: http://fuelthemes.ticksy.com/

Default-user
NWNG_IT Purchased

No virus here. Looks to be resolved. No need for ticket now. Found the answer online regarding hover animation. Many thanks

fuelthemes

No problem :)

Hi!

Is it possible to display star rating on Shop page?

fuelthemes

Not at the moment, sorry.

Hi There,

i just purchased this theme for a client and it looks awesome! Good job :)

Though i have a question about product variations. Is it possible to use ONLY a e.g. size variation on a product? Cause at this moment i only have a size attribute which i am going to use for sneakers, shirts etc, as they don’t need a color attribute. The thing is that when i use ONLY a size attribute, my images still change when i select a different size. The problem here is that when i, e.g. change the size from US11 to US12 on the product single page, my image slides to a white one (empty). I tried to add the image to all of my variations but then only the last added variation will use this image…

Hope you guys can help me out :)

Thanks,

Nick

fuelthemes

Hi Nick, that depends if you have assigned an image to the variation. If there is no image assigned to the variation, the slider shouldn’t change.

Default-user

Hi There, thanks for the quick reply! I didn’t assign an image to the variation. Only the normal product image (post image), thats the strangest thing about it :) I tried all the possible combo’s but still a white img (empty) appears.

fuelthemes

Please open a support ticket at http://fuelthemes.ticksy.com with your login details for me to check.

ryter_as Purchased

So… How long is the answer time for support tickets? For me 2 working days is a bit too long. (Ticket #439864)

My customers have problems with items disappearing from cart and I do not know how to fix this…

A heads up for those who haven’t yet bought the theme: There are some flaws with this (beautifully designed!) theme: If you want the site to be in another language than English, you will have to do a lot of translation by yourself in files. Also the cart/checkout feels a bit shakey at times but I don’t know if this has to do with the integration with Woo Commerce or the design/coding of the cart as some other people have commented earlier here and in the support forum. I hope to hear from authors about this as the cart is one of the single most important features in the shop.

fuelthemes

Hi ryter_as, already replied to your ticket couple of days ago.

Default-user
ryter_as Purchased

Hi again! After 4 days I had this reply: “that doesn’t sound like a theme issue. Theme only shows whats in the cart, does not manipulate it.”

fuelthemes

Yes, I have looked at your issue, and it doesn’t look like a theme problem.

Does the site have the option to put a tab to select different languages?

And it is available in Spanish?

Thanks

fuelthemes

The site is compatible with WPML, so you can add your language switcher anywhere.

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