fuelthemes

fuelthemes supports this item

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453 comments found.

jfn99

jfn99 Purchased

Hi, what are the cancelation policy on this theme? I’m unhappy with the way this theme works. after doing all I could it’s just to heavy to load. can I cancel for a refund? I won’t be using this theme any more.

Hi jfn99, I am suspecting this is caused by Visual Composer, you should contact your hosting to analyze the slowness. As for refunds, you can contact Envato Support.

where can i change blockquote background color? stylesheet not showing anything.

You can use a custom css for that: blockquote { background :#ccc; }

Thanks!! Can you also provide me the shortcode for link + link hover color?

Hi Marta, you can modify that from Theme Options

I’m trying to submit a ticket and have copied and pasted the purchase code from the download files but saying its invalid?

You might have a virus on your computer, other customers are opening tickets as usual on: http://fuelthemes.ticksy.com/

No virus here. Looks to be resolved. No need for ticket now. Found the answer online regarding hover animation. Many thanks

No problem :)

Hi!

Is it possible to display star rating on Shop page?

Not at the moment, sorry.

Hi There,

i just purchased this theme for a client and it looks awesome! Good job :)

Though i have a question about product variations. Is it possible to use ONLY a e.g. size variation on a product? Cause at this moment i only have a size attribute which i am going to use for sneakers, shirts etc, as they don’t need a color attribute. The thing is that when i use ONLY a size attribute, my images still change when i select a different size. The problem here is that when i, e.g. change the size from US11 to US12 on the product single page, my image slides to a white one (empty). I tried to add the image to all of my variations but then only the last added variation will use this image…

Hope you guys can help me out :)

Thanks,

Nick

Please open a support ticket at http://fuelthemes.ticksy.com with your login details for me to check.

Hi Mate,

me again? Is there more info about the update which will fix the INCORRECT display of product images with a singe variation?

In my opinion this is something that have to work in order to display your products correctly!

Hope to hear soon!

Hi there, we already updated the theme yesterday :)

So… How long is the answer time for support tickets? For me 2 working days is a bit too long. (Ticket #439864)

My customers have problems with items disappearing from cart and I do not know how to fix this…

A heads up for those who haven’t yet bought the theme: There are some flaws with this (beautifully designed!) theme: If you want the site to be in another language than English, you will have to do a lot of translation by yourself in files. Also the cart/checkout feels a bit shakey at times but I don’t know if this has to do with the integration with Woo Commerce or the design/coding of the cart as some other people have commented earlier here and in the support forum. I hope to hear from authors about this as the cart is one of the single most important features in the shop.

Hi ryter_as, already replied to your ticket couple of days ago.

Hi again! After 4 days I had this reply: “that doesn’t sound like a theme issue. Theme only shows whats in the cart, does not manipulate it.”

Yes, I have looked at your issue, and it doesn’t look like a theme problem.

Does the site have the option to put a tab to select different languages?

And it is available in Spanish?

Thanks

The site is compatible with WPML, so you can add your language switcher anywhere.

Hello

I’m in trouble when registration 2 variable attributes, in my case use size and color as product variations, use not appear when the default image. the issue goes blank until choose the two variations.

Another problem is that the topic does not make use the same photo for more of a change in my case as an example has a T-shirt with three diverente sizes but with the same color … it just lets you use once the picture and this is very bad, because I have to put the same picture on the site three times.

?????

Hi there, please open a support ticket at http://fuelthemes.ticksy.com/

I have opened the call and was not answered…. :(

Hello,

Is it possible for variations to have a sale price on the grid like the simple products?

Sorry, not at the moment.

Hello,

I bought a website and got your theme with that but its nulled and cracked I guess and its old version my question is if I buy the theme how i will update the old theme and keep the old setting ?

Thank you

Yes, you can upload the new theme without losing your content.

With the last update the banners pictures don’t fit with the windows, and the image go to the right. Why? I can’t find any option for fix it.

It worked perfectly before I uploaded the last update.

Thanks!

Hi there, please open a support ticket at http://fuelthemes.ticksy.com/ with your page address.

Hello, where can you adjust size of the thumbnails appearing on a single product page below the main large image? At the moment the size is 106×117px but I can’t see where this can be modified. Thank you

Hi peppies, you need to have a purchased badge to receive support.

Saikoh

Saikoh Purchased

Hi,

First of all, i love your theme. I do have a few questions and hope you can help me. Also added a ticket on FuelThemes, but thus far no reply.

Is it possible to change the hight of the menu, as on a mobile device, the shopping cart falls just below the menu header and is thus hardly visible.

Also, when i look at my site on an iphone and check the shopping cart, the total amount of money and the amount of products are too close to eachother, making it look like a 5 digit number (0,0000). How do i solve this?

I hope you can help me out, also with my ticket on FuelThemes.

Thanks a lot!

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