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466 comments found.

Why can I not check out on my clients website? http://citycloset.org/ We need to get this corrected ASAP.

Hi there, please open a support ticket at http://fuelthemes.ticksy.com/

Hi Ant,

i really like your way of coding. very clean. this theme is professional. But i found a bug: When a product have additionally variable like size, only the sale price will be displayed and not the crossed out old price. Is it a generally bug? have you a solution?



Hi Benjamin, thanks for the kind words. That bug is actually a feature of the theme and can easily be removed. Please open a support ticket at http://fuelthemes.ticksy.com/ and we’ll be happy to help.

what is the page name/link for register customers?

Hi Guys,

we have the same problem as Stormy1978 (no checkout possible) and we allready send in 2 tickets during the last 5 weeks – you wrote that you answer during 24-48 h – so why don’t you????? ... We wrote even an mail at Ant – nobody is replying – Please help we need to sart the webshop asap!

Hi Rebel, sorry about the late reply. Because its a plugin compatibility issue, we de-prioritize it among other tickets.

Hi again, but can you help us to solve the plugin compatibility? We need the webshop working asap!

Actually, replied to your support ticket just now.

Hi, we’re having some issues with the theme. First it started out as not being able to save Custom CSS within a page’s Visual Composer area. Then we noticed that several plugins refuse to deactivate or activate…unless we turn off the Uberstore theme. Would greatly appreciate some help, we’re unable to do anything with our site until this happens.


Hi there, please open a support ticket at http://fuelthemes.ticksy.com/

I am having issues with a blank checkout page as well. I have downloaded the most recent theme and tried uploading to have errors re-installing the latest version of the theme…

Please help ASAP, our deadline fast approaches and we need the checkout to work.

Hi there, please open a support ticket at http://fuelthemes.ticksy.com/

Just did. We need this up-and-running ASAP

hi…i want to have a register page separated of MY ACCOUNT PAGE. How can i do it???

Hi andremkt, thats not a feature of the theme at the moment. The theme uses the built-in WooCommerce registration pages.


On my products page, the main image does not appear in Safari, only the thumbnails appear (and appear to be hyperlinked but nothing happens when you click on them) anything I can do to resolve this issue?


Thanks, Sarah

Hi there, please open a support ticket at http://fuelthemes.ticksy.com/

Hi, thank You for the template. It is great.

I'm still working on the look, to fit my needs so I don't checked everything but it seems I have found a bug. If I use Visual Editors "Post element", the featured thumbnails have an "on hover effect" that is transparent in Firefox but gray in Google Chrome. It does not look good. Where can I change that? I would like it inversely. First normal and then "on hover" transparent.

Thank You jurand

Hi there, please open a support ticket at http://fuelthemes.ticksy.com/

You should update your demo. After updating from version 1.5.2 to 2.0 the width of boxed version is smaller. I spent a lot of time customizing my design only to have it go down the drain because you changed the theme’s original framework to zurb, or perhaps it could be a visual composer update (?) Which by the way is not my favorite and does not support text separator titles and displays ugly php code on your page wherever you placed it before the update…

Hi there, our demo is already updated to the latest version (you can check the source code). There must be some other thing affecting your layouts. Please open a support ticket at http://fuelthemes.ticksy.com/


Could you help me to shorten the excerpt length on category archive pages, as at the moment they seem to print the whole blog articles. I’m not sure where the code is being outputted from as there’s no archive or category page in the theme it seems

Hi there, please open a support ticket at http://fuelthemes.ticksy.com/

Hello, one question please, i need to increase the size of icon when i used styled header tab on visual composer (recommanded 20px but i need much bigger) Can you help me for that ?

Regards David

Hi there, please open a support ticket at http://fuelthemes.ticksy.com/

Hi, I have a pre-sale question. There’s is any bug with checkout or it was fixed?

Thank you!

Hi! I’d like to know if it is possible to upload and manage multiple products at once, without having to buy an extension?

Thanks, Dan

Hi dcsango, there are many WooCommerce plugins suited for mass product changes such as: https://wordpress.org/plugins/woocommerce-xml-csv-product-import/

Thanks! Works perfectly!

Dünden beri destek talebine yanit bekliyorum. Çok acil ihtiyacim var.

Merhaba, destek talepleri sirayla maksimum 3 gun içerisinde cevaplanir. Bugün gün icinde cevaplanacaktir.


Pre-sale question!

I would like to know where the languages selector will be displayed and how it look like please?

Do you have any screenshot?

Best regards


Hi Feuille, we do not have a built-in language selector, however I think it would be a nice addition to this theme. We’ll start working on it.

Oh, so it will show on the menu?

This feature is really important, espiecially, when you write that is compatible wpml!

We need to arrange a place for each header. This will be added on next update.

Hi, I’ve got a question. Does this theme support the following woo commerce extensions?

1) Product Vendors 2) Table Rate Shipping


Hi malcomn, we have support for table rate shipping but never heard of product vendors. If you can supply the plugin, we can check it for you.

Hi, unfortunately I don’t have a copy of product vendors. Here is the link to the plugin. http://www.woothemes.com/products/product-vendors/

If the theme supports woo commerce, is it fair to say it can support most of the extensions for woo commerce too?

Yes thats correct.

Hi I have a quick question…

How do I get the SHOWING 1-12 OF 21 PRODUCTS PRODUCTS PER PAGE 24-48 ALL AND DEFAULT SORTING dropdown menu as shown on this page: http://uberstore.fuelthemes.net/shop/?sidebar=left it shows up right above the products.


Hi there, please open a support ticket at http://fuelthemes.ticksy.com/

One question about product image. When i put an image on featured image that’s not the image who’s appear on first product image but the image on gallery. How can i do for have the same image first on thumbnail (products list) and also appear first on product page when i have many images product. (sorry if it’s not very clear)


Also how can i disable or remove the search ?

Hi there, please open a support ticket at http://fuelthemes.ticksy.com/

EMERGENCY!! SO I updated the site with the new updates and now the whole half of my home page is missing, I go into the back and check the page and its built like I had it, the site is http://ayfamilyties.com

Can you please help me with this….

Hi there, please open a support ticket at http://fuelthemes.ticksy.com/