3651 comments found

Hi all,

For anyone with support related question(s), please post them to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

Regards,
Andon

I would be glad if you share the xml demo, because it is not like here

AndonDesign

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

Regards

Hi, excellent work! I have pre-purchase question – Does this theme support cyrillic google fonts

AndonDesign

Hi,

not directly, I will have to show you how to load the Cyrillic subsets.

Regards

I’m sorry… xml demo already has, thank you very nice work and sorry for bad my english.

AndonDesign

Great, I guess you found it, it’s in the support forum with the instructions there :)

Regards

downhoard Purchased

Replicated the Tea Time theme via their tutorial. However after WooCommerce updated, it messed up everything on how products are displayed. Spent hours on support forums for WooCommerce, WooThemes and UDesign support. No help.

I also was told by UDesign support that they don’t help “custom themes” even though I’m using their tutorial, files, dimensions and theme.

Very disappointed.

AndonDesign

Hi,

I’m sorry to hear about your issue and I have followed your threads in the support forum. Unfortunately, when you customize the theme on your own against what’s been recommended as well as the documentation it is very hard for us to assist you in the issues you’re experiencing because I can’t go and try to find out what’s been modified in the theme. The theme’s support is and always has been limited to the theme’s default features, that way we can assure we can help people 100% in resolving their issues. Customizations are not supported, although very often we try and help out as much as can and go out of our way. BTW, the “TeaTime” demo is running on the latest WooCommerce as well as WordPress and as you can see there are absolutely no issues with it.

Regards

Default-user
downhoard Purchased

I’m going to have to ask for a refund on my theme then. It doesn’t make sense as to why I followed your instructions on the Tea Time theme exactly. Then it doesn’t work on my end despite copy and pasting, checking the code multiple times etc. Everything matches your tutorial, yet it’s not working.

AndonDesign

This is really not true, the instructions are working fine they’ve been used by many people and just now a second staff member (Chris) independently of my investigation confirmed that. I have all the reason to make sure that everything is working 100% and we’re committed to resolve any issues if that’s not the case. However, the issues you’re experiencing, as it has been mentioned to your many times already, are not due to wrong instructions but because of customizations you did (modified the theme in some way, beyond the instructions to reproduce the TeaTime demo site).

Regards

Good morning, in the past I have written but the problem persists, the template when you upload the logo png or jpg declares an H1 logo , the title assigned to the logo in “media” is not declared and looks like H1 title ” .” thanks

AndonDesign

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

Regards

andreaschillani

but stop with this forum but why should I register elsewhere for a problem on your template and not others? If you want to fix a foul ! If no future issues will be third-party ! The template was purchased here and I’m not going to enroll pe run problem on your template that feedback on all licenses. Thanks

AndonDesign

We have a specific process for providing support and it’s not just for you but for everyone using the theme, this area here is not meant and neither geared towards support, I think I was clear in my comment above why we use an external support system, I don’t like to repeat myself.

Support is not required by Envato, so we do it on our own and hence we choose our method, if you don’t like it then sorry that’s how it is, if you want to get some support from us then you will have to comply like everyone else and post your questions to the support forum.

Until Envato/ThemeForest provides a support platform solution for all authors to use, until then authors will decide how to provide support on their own terms.

Thanks

hi- i just bought your theme for a client’s website. is it possible to have one header image on the home page that covers both the header/slider area and the top bar? thanks.

AndonDesign

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

Regards

Hello I read your theme has content blocks. Is it possible to have one before the sidebar starts? I want to use a full-width carousal slider (woocommerce) before the sidebar. Thanks

AndonDesign

Hi,

the theme offers its own action hooks/filters API which would allow you to insert any content anywhere you want pretty much. The API is documented with examples, etc. in the support forum.

Regards

Creanico Purchased

Hello,

I don’t find where can I put the social icons in the header like the live-demo ?

In the next update, can you integrate many colors schemes in exemples, more easy for customization… red, black, blue,...

Otherwise thank you for this wonderful theme !

AndonDesign

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

Regards

hello i have some question. first..is this theme working at ie7 well? i click live preview button at ie7..but ie7 browser make ploblem. ie7 make 2 scorll and it change site design. this problem only occur in preview enviroment?

second is i want just html templete not wordpress theme. can i buy only hyml templete?

i want reply. thank you^^ .

AndonDesign

Hi,

you need to close the Envato/ThemeForest site Frame in order to just see the demo site, otherwise it will have issues because of the iFrame. Here’s a direct link to the demo:
http://dreamthemedesign.com/themes/u-design/
or here’s the Blog page:
http://dreamthemedesign.com/themes/u-design/blog/

uDesign theme is only available as a WordPress template.

Regards

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