AndonDesign

AndonDesign supports this item

Supported

4177 comments found.

ecoyork

ecoyork Purchased

We purchased this theme. I noticed you have visual composer updated. Is there a way to download just this plugin update?

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

you would need to download the theme in order to get Visual Composer, there is no way to offer direct download link to the plugin as it needs to be bundled with the theme. If you have further question please post to the forum.

Regards

Hi, same question as EcoYork, I do not have acces to the Visual Composer tool anymore. In the abckoffice I am requested to buy the update whereas I thought it was included in the template. Thanks for getting back.

Yes it is included with the theme, once you update your U-Design theme to latest version which at time of this writing is 2.10.1 and then you will be able to update to VC’s latest release.

I listed in the theme’s Changelog what’s included in each update, so you can see in the last release of the theme I’ve updated Visual Composer: http://themeforest.net/item/udesign-responsive-wordpress-theme/253220#item-description__updates-history

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

I need help bad and fast guys. The update for wordpress 5.4.1 is breaking all my websites using this theme. These are just two demos but all my live websites have now broken. The homepage on these are suppose to be and set at full width but they are not as you can see.

http://www.jimmyknoll.com/projects/aaahvac/ http://www.jimmyknoll.com/projects/foothills/

Any ideas?

Hi,

it doesn’t look like you’ve updated your theme in a while, please check the theme’s changelog, especially when you decide to update WordPress, that’s to make sure the theme is also fully compatible with the WordPress latest, in recent updates I applied WP 4.5 compatibility fix,so most likely, seeing that you’ve not updated the theme recently, this is what’s affecting your site.

Also, please post support related question to the forum, we don’t provide support in this area here. For your convenience, the direct link to the forums is: U-Design Support. If you continue experiencing issues with this please take this discussion to the forum.

Regards

Sukola

Sukola Purchased

This really angers me. I go to sign in on the U-Design support page and contribute to the community and I get this message -

Your account has been downgraded to “View Only” status because your support period has expired. To confirm your support status please sign in with this link. You may purchase additional support HERE.

In other words you want me to pay another $41+ to communicate with you guys? No, not going to happen. Matter fact we are going to simply dump you and your theme and be done with it.

Hi Sukola,

As you may already know, recently Envato has changed their item support policy regarding the support provided for themes sold on their marketplace as per this announcement.

Now, if you have purchased the theme prior to Sept. 1st, 2015, you will be granted “Grandfathered” support status, meaning you should be able to post questions in the forum as a regular member without having to pay for extended support. This is my initiative, I decided to grant this option for users who have purchased the theme prior to Sept 1st, 2015 because before that date there was no such support policy by Envato and I was always providing free support for users.

If you have purchased your theme AFTER Sept. 1st, 2015 and greater than 6 months of today’s date going back, then your support would have expired and you need to purchase extended in order to post questions in the forum. You will still have “View Only” status which means you can still access the wealth of information (over 20K questions answered) and the FAQs, etc. so you’re not left out in the cold, additionally if you have an emergency or you think you discovered a bug you can still contact me via email. You can send me an email through my Profile page.

Regards

EdnaVaz

EdnaVaz Purchased

PLEASE, I NEED UDESIGN CONTENT DEMO

Hi,

you will find it in the support forum right HERE.

Regards

Hi, I have few questions on this theme. Does it come with a child theme? Also, does the support include access to a website/forum where other users have posted questions in relation to this theme and that is searchable? Also I dont want a parallax theme, can this be switched off so that a user can scroll as normal?

If for any reason Im not happy with my purchase am I allowed to get my money back?

Thanks

Hi Super-fly,

the answer to all your question is “yes”. Once you purchase the theme you’ll have access to the theme’s support forum – which contains over 20,000 support threads that we have already resolved and questions there are answered under a couple of hours usually. For your convenience, the direct link to the forums is: http://dreamthemedesign.com/u-design-support/

I also have the “child” theme for U-Design offered there as well.

Regards, Andon

Hi, can we use the plugins elsewhere if we are no longer using the theme?

Hi,

I’m not sure, most likely not as they come bundled with the theme and should be used with it. But you could check on that with Envato, maybe they’ll say it’s OK: https://help.market.envato.com/hc/en-us/categories/200216004

After all the plugins from CodeCanyon are relatively inexpensive and you can always purchase your own license which will be best for automatic updates and support from the plugin authors.

Regards

How to make so that in a portfolio not the photo, but the page of record opened?

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Where do I update the contact number / email / social media icons / get rid of shopping cart etc that are located in #secondary-navigation-bar-wrapper (that top bar): http://server.imaclientserver.com/~cehac24/wpdev/

I’ve been looking through everything in the dashboard & the theme docu. & can’t figure it out :(

Thanks! -CT

in general the secondary bar was introduced in 2.6.0 release of the theme, check out the screenshots for that section and you’ll know how to edit it: http://dreamthemedesign.com/u-design-support/discussion/24456/whats-new-in-u-design-2-6-0

Regards

Thank you – I will try this tomorrow AM!

OK, should you have any further qeustion please post them to the forum :)

Thanks you

Yea make it easy to purchase and api key to use for Udesign update . I just want to buy the API key for $30 Bucks HELP – do i get one that works after purchase. Some guy said here you still have to pay after you pay ? really?

Hi,

I’m not sure what you mean by purchasing API keys, that’s definitely not an option on Envato marketplace, you cannot purchase API keys but you can purchase an item, be it a theme or plugin, etc. Once you purchase your own license of the U-Design theme you can then have as many API keys for the theme as you need, this is actually part of the Envato user Accounts under Settings where you can generate your API keys for free. If I misunderstood your questions please clarify what you meant by API key?

Regards

SSCHL17

SSCHL17 Purchased

I upgraded my U-design theme because I was constantly having the page ‘break’ (become unviewable) when I entered links. I received the upgrade with no improvement in this situation. Obviously, I can’t have a page become unviewable when I post links and images. The frustrating thing is that it does not occur for all links or on all pages. I’ve spent $300 working with my IT support to try to get this figured out and it comes down to the U-design theme no longer working properly. Any hope in sight? I have liked working within this theme up until the last couple of months. It has been getting worse until we hit the wall today and it is causing pages to become nonfunctional. Will I need to totally retool my website with a new theme because of this U-design flaw?

Hi SSCHL17,

did you consult with us (support forum) about this first before going hiring someone, you should not have to do that if you believe it’s a theme bug, although this is the first I hear of that so it could very well be specific to your setup or WP instance, it will need further investigating on my part to be able to tell you more. Also, I’m not sure I understand what you mean by page “break”. Please start a new support thread so our support specialists can help you out.

For your convenience, the direct link to the forums is: http://dreamthemedesign.com/u-design-support/

Regards, Andon

Hi, the visual composer does not work. How can normal user without technical skill can update the content?

Hi,

what do you mean “Visual Composer does not work”? Of course it works, many people are using it. If you have any technical issues with it please post your question to the theme’s support forum, the area designated for support. For your convenience, the direct link to the forums is: U-Design Support. If possible, please start a new support thread so all of the team can help you out.

Regards,
Andon

Hi. thank for you reply. I will post on the forum. Hope your team can help

Hi it just me or the other have same issues. when wordpress updated this theme backend going super slow, and even stop when i was trying to make new page, new post, or editing some page using add on Plugin VC. That just loading and still loading, i can’t even add some element like row, etc. and the worst thing, my support licensed was expired, and need to pay another $41 just for ask this problem to you guys. :(

Hi Aldianlo1806,

if you purchased the theme before Sept. 1, 2015 your support status should be “Grandfathered” and you can post questions in the support forum, so if that’s the case make sure to sign in with Envato green button there. For your convenience, the direct link to the forums is: U-Design Support.

Your issue sounds is specific to your setup, I haven’t had anybody else report this. Make sure to update WordPress, the theme and all your plugins, it’s crucial to keep up with update for maximum compatibility. The theme’s latest release is v2.10.2 and Visual Composer v4.11.2.1, so make sure you have those installed.

Also it’s not excluded that your server or hosting might be experiencing some networking or hardware issues at the moment, especially if you’re on shared hosting, there are too many variable to know without further investigating.

Regards

Hi,

I have a friend who has a site with installed u-design and the web-master who has purchased the theme does not want to give theme forest API key in order to update the theme.

Can I do something?

Thank’s so much

well depends what version they currently have, in general they need to update because older releases of the theme will not be compatible with the latest WordPress 4.5+

Otherwise, the fix for the issue you’re reporting can be found here: http://dreamthemedesign.com/u-design-support/discussion/9071/portfolio-setup-categories-missing-from-the-dropdown-menu

Regards

Hi,

I update the site with the latest theme version but the problem still remain… ????

And I can’t see the support page because I did not buy the theme with my Enavato account…

In that case whomever purchased the theme you’re using should gain access to the support forum, sorry support is for paying customers only.

Regards

I came here today to have a look at comments after updating my theme and BEFORE I upgrade the wordpress itself, just to see how things are working out. I always do that. I see some of you are speaking to support issues. I can attest that Andon’s support for this theme is AWESOME. I purchased this theme some time ago, not sure exactly when, but I still get support from him whenever I ask. I would wager that even some of you who may not be “grandfathered in”, something btw that Andon was not REQUIRED to do, would still be able to get any help you may need just by asking Andon directly. He’s special that way. WTG Andon. Now, off to update the wordpress and see If stupid old me is gonna have to bug him too . LOL,

LOL, thanks LeilasLass, yes if run into any issues just start a new thread in the forum and we’ll give you a hand ;)

For your convenience, the direct link to the forums is: http://dreamthemedesign.com/u-design-support/

Cheers,
Andon

Just purchased this theme yesterday but not able to import the demo content? what is the way to import demo content? There is no one click demo import? Please respond

Hi,

Thank you for choosing the “uDesign” theme!

For the demo content please refer to this forum thread – http://dreamthemedesign.com/u-design-support/discussion/22852/optional-demo-content You’ll find everything you need there.

Should you have any further questions please post them to the theme’s support forum where our support specialists can help you out.

Regards

Hi there… Is there an way to take a full width designed website and box it with the revolution slider? Please let me know how to do this…

Forgot to say thank you… hangs head in shame

Hi kaveshanchetty,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

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