An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by AndonDesign

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from AndonDesign:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

For U-Design WordPress Theme Support:
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Please post any support related questions to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

For PureVISION WordPress Theme Support:
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Please post any support related questions to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

For QualiFire and Business Success themes Support:
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Please post any support related questions to the theme’s respective comment area or you could send me an email through my Profile page.

Cheers,
Andon

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I’m getting a missing style sheet error when I try to install the theme, what is wrong??

Whenever you see that missing style sheet message it means you’re attempting to install the wrong file and WordPress doesn’t recognize it as a theme file.
You were supposed to unzip the initial zip file you downloaded after purchase onto your hard drive and then inside you would find Documentation and another zip file called ‘u-design.zip’ which is the actual theme. Please refer to the Documentation for installation instructions.

If you end up doing the FTP method to install the theme then make sure the directory path to the theme files look like this:
wp-content/themes/u-design/
Here’s also a video on how to install ThemeForest themes:
Stylesheet Missing When Installing WordPress Theme

Where do I get extensive support for “U-Design” theme??

Please post any support related questions to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

If you have any issues creating your forum account, send me an email through my Profile page, and I’ll set you up.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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