3526 comments found

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Referred between 200 and 499 users
  • Has been a member for 4-5 years
  • Exclusive Author
  • Canada
  • Bought between 10 and 49 items

Hi all,

For anyone with support related question(s), please post them to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

Regards,
Andon

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi i purchased your theme and installed its nice, i want exact home page sliders as shown in theme for my site, I installed homepage2, how can i add those same sliders.. is there any demo installation for it, please guide thanks

internq7

Hi,

Thank you for choosing the “U-Design” theme!

Please post any support related questions to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

Regards

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 2-3 years

Hello Team,

after three years great succes with U-Design | Congratulations! Do you plan a new one? IF Yes, when ?

Best regards, www.stromrad.com

internq7

Thanks stromrad, I don’t have any immediate plans to release a new theme, but it is a possibility in the future. I’m still investing in U-Design adding new features and keeping it current.

Regards

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Macedonia

After not getting update notifications about 2.4.4 and 2.4.5 I started an support question with Envato. There response was that no problem on there side, and that according to their system you oppted not to send update notifications. Please do that in future. I like to be uptodate.

internq7

Hi,

you should have asked me first, if an update is too small and not worth bothering thousands using the theme, I won’t check off the option to blast out an email to everyone that has the theme, Such was the case with the last 2.4.3 and 2.4.4 as those are not important updates. You should have however received an notification from within your WordPress Dashboard for the last 2.4.5, I did send this one out. Anyhow, if an update is more important/milestone or security update I would always make sure everyone knows about it. In general you could check the Updates history on the theme’s descriptions page here: http://themeforest.net/item/udesign-wordpress-theme/253220

Regards

martinovskiv

I didn’t ask you first, becouse normaly I thought that error was by Envato system or even I suspected my mail system. I have dozen of purchased themes and never till now author decided on customer behalf what is sagnificant, important or not. Personaly I’m never “bothered” by receiving an update notice/email about theme/plugin/software update. Regarding Dashboard notification, I must login as admin to get that notification, thing I am not doing often once things are all set-up and working nicely. And checking theme description page (for every theme/plugin purchased).... Well it is not something even you do I thing :) Its time consuming. All around, email notification system is there for reason, you must agree ;) Regards

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Hi! great theme!!, is it an xml demo content file? or how can i set up theme like demo?

internq7

Hi,

Thank you for choosing the “U-Design” theme!

Please post any support related questions to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

Regards

internq7

Also, the XML is available in the support forum, so if you can’t find it there just start a new discussion there and we’ll give you further instructions

Regards

Default-user

Thanks!

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years

Hi. I need a website to use as a html5 game portfolio. Each page will have a gallery, text informations and a game. The visitors will have free access to images and text information, but I need to control access to games by password. Do you intend to include the password feature? Otherwise, you would give me support to include this feature?

See this example (http://peaksel.com/). After clicking on the image that appears on the home page, open the page of the game. In my case, it will be shown photos and some text will be included with game information and instead of video, the game itself will be shown if the password is entered.

This template is for what I want? Thank you.

internq7

Hi,

thank you for considering the “U-Design” theme.

In general WordPress has a built-in feature to password-protect pages, so I’m not sure if this will be sufficient enough for what you need. Otherwise you will need to look at some third party plugins for Access Control, generally themes don’t deal with this type of functionality, plugins do. We also don’t support third party plugin as those are not part of the default theme.

Regards

Default-user

Thanks. I will look for information about this plugin. Regarding the characteristics of the site, can I do a similar site to the example I wrote in another post? I want the homepage to have all the pictures of the games and clicking one of them goes to a page (not window) where appears a gallery and the game that play in the same area, and also space for text. How could I insert the game on the page? By iFrame? Any suggestions? Thank you.

internq7

Yes, you can do that, shouldn’t be a problem, iFrames work pretty much anywhere.

Regards

  • Bought between 100 and 499 items
  • Canada
  • Has been a member for 2-3 years
crazy-t Purchased

Hi, When I use multiple tabs shortcode in same page, it is not working. (because it use same id and title for tabs). can u please check about this issue.

internq7

Hi,

Thank you for choosing the “U-Design” theme!

Please post any support related questions to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

Currently using PureVision but I want to switch to U-Design for the mobile capabilities. Will the transition be fairly smooth or result in numerous changes or errors? Current site: http://www.superiorautostyling.com

internq7

Hi,

shouldn’t be too much work to port over to U-Design as both themes are using the same layout structure, so your content will not need major changing, things like shortcodes, etc, but you’ll have to re-assign your widgets for the home page and sidebar, also the main menu, because WP will treat U-Design as a new theme and will move all your current widgets to the “Inactive Widgets” section so you’ll just have to drag and drop them back into their respective widget areas that you’ve had them into with PureVISION.

Regards

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Love the theme! Getting an error on the contact page however. “Failed to connect to mailserver!” Tried putting a couple of valid email addresses and still get that error. Thanks for your help! Terry

internq7

Hi,

Thank you for choosing the “U-Design” theme!

Please post any support related questions to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I thought I was inserting a php code into the right area. I put it in the Editor page that shows all the lines of CSS. I updated the page and everything is now blank (all pages). I can’t even log into wp-admin because nothing appears in the browser window. How do I remove the bad code and get everything working again?

The bad php code was inserted in the upper section of the editor’s CSS area. This is what I inserted:

<?php putRevSlider(“Slide 1”,”homepage”) ?>

internq7

Hi,

Thank you for choosing the “U-Design” theme!

Please post any support related questions to the theme’s support forum, this area here is not used for support.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

internq7,

I am working on a clients site that is using the U-design theme. The tabs are not working on the homepage and say javascript:void(0).

I can’t access the forums because I didn’t purchase the theme, their previous web design company bought it. Can you please help?

Sincerely, Alex

internq7

Hi,

please email me and make sure to include a link to the page in question. You can send me an email through my Profile page.

Regards

Default-user

Hi, Did you get my email?

internq7

Yes, I did 2 days ago and I responded right away, check in your junk mail folder maybe my email got lost there.

Regards

Default-user

Yup it went into spam. Thanks for getting back to me. I guess the best option is for my client to purchase a new license, I just hope that updating doesn’t mess up any of the custom work that was done to the layout! Thanks again

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
n4sa83 Purchased

Hi, I’m trying to sign up to the support forum so I can download the XML demo content but the form won’t go through after clicking Sign Up. It just keeps loading. I’ve tried in Chrome and IE

Default-user
n4sa83 Purchased

Fatal error: Cannot use string offset as an array in /srv/www/dreamthemedesign.com/public_html/u-design-support/applications/dashboard/controllers/class.entrycontroller.php on line 862

internq7

Hi,

Thank you for choosing the “U-Design” theme!

please email me and I’ll set you up. You can send me an email through my Profile page.

Regards

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Can the Visual Composer that is bundled be updated with our own purchased Visual Composer? I keep getting the nag screen that says Hola! Please activate your copy of Visual Composer to receive automatic updates. Client is not going to care for that once site is transferred.
I ask because I tried activating another purchased copy of Layer Slider once for another client on a different theme once that had Layer Slider bundled with it and when I did it rendered the Layer Slider that came bundled with that theme useless. It was a nightmare to fix. I do not wish to make that mistake again. Seems when a theme is bundled with a plugin if one tries to use their own legally purchased copy of same plugin it just doesn’t work. I even tried uninstalling that bundled slider and re-installing my own copy… anyway long story, just wanted to know if it is possible with Visual Composer and U Design.

internq7

The nag is for your own purchased copy, if you email me I can show you how you can remove it, assuming you’ve updated VC to the latest version 4.2.2. You can send me an email through my Profile page.

Regards

LeilasLass

But I have not installed my own purchased copy yet.
Do you mean I CAN install my own purchased copy?

EDIT:
I do have my own purchased copy ( for me ) Is wondering why I would have to have to bother purchasing another for the client after a bit of reflection when it is included with the theme?

EDIT AGAIN:

Sorry, I see you asked me to email you. I shall do that. Thanks

internq7

yes, you can use your own copy, there is no requirement to use the one shipped with the theme :)

Cheers

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
sbendavi Purchased

Hi, I use your wordpress theme wich is really good. However I have a little problem with it. I use wordpress Multisite but when I put a new logo in one of the websites in this multisite. Every website (that use udesign) in the multisite take the logo of the last website. I tried to create an account for support, but it did not work. Could you try to help me :) ? Samuel

internq7

Hi Samuel,

Thank you for choosing the “U-Design” theme!

Please post any support related questions to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

HI – this looks like a great theme. I just have a few pre-sales questions:

1. Is the site only full width or can it be set to a boxed width as well?

2. I can create a child theme and add customizations to that, correct?

3. Regarding recent posts. Is it possible to exclude one category from the list?

4. The portfolio thumbnails – is it possible to change the size of those? I need thumbnails to be book cover shaped.

5. The portfolio pages—they seem to only link to a larger image of the thumbnail. Can each portfolio item be created as full pages and then linked to on a portfolio page?

Oh one last question—the header such as on the page for “About Us horizontal layout” – can that background be customized for each page?

I have purchased another theme on Themeforest and they stopped offering support – that’s huge for me, so I like seeing the level of support you provide. Thanks in advance for your answers.

internq7

Hi,

thanks for your interest.

1 ) Could be both, however boxed layout is created with assigning a background image(s), there are countless possibilities of how one might want to set that up, so there is no magic formula that fits all, you have the freedom to do it the way you want with background image. We have explained this process in the support forum.
2 ) Yes, we actually offer a child theme in the support forum, which you can download and use
3 ) Yes in shortcode version and for the widget version you can only select category or parent category but not exclude, so you can structure your categories in such a way to be able to exclude, but you can always exclude if you use the shortcode version of the “U-Design: Recent Posts” widget
4 ) No, those are preset
5 ) Yes, you can link them to anything you’d like, page, post, site, video, image, etc.
6 ) You should be able to do that with CSS in your “child” theme, we can give you some direction with that.

Regards,
Andon

Default-user

Thank you—this all sounds great. The only thing that could be a sticking point for me is the portfolio images. Is there a workaround if those are set at a specific size? They won’t show a book cover to its best advantage. Thanks so much for your time.

internq7

well, you might be able to pull something off with some custom CSS changes but in general you should be able to fit in portrait oriented images into a landscape oriented frame, you could pre-design them in Photoshop before hand as well to be landscape.

Alternatively if you need more flexibility you could use some third party gallery/portfolio plugin.

Regards

Default-user

Hi, thanks for the reply. I did mess around with the CSS using Firebug and was able to see changes more to what I need, so it’s very doable. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • United States
Ace47 Purchased

Are you aware of the new update on the VC which is now 4.2.3?

internq7

Yep, I’ll be updating the theme early next week and will include the latest VC in it.

Regards

  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 1-2 years
  • Referred between 1 and 9 users
  • Bought between 1 and 9 items
  • Sold between 5 000 and 10 000 dollars
  • Indonesia

Great work :)

internq7

Thanks :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

asd

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United States

Hello,

I need a support forum account. I tried registering but it says that I have an invalid item purchase code. That can’t be since I’ve been using the theme for quite a while. Can you fix me up and let me know what my login details are?

Thanks!

internq7

Please email me and I’ll set you up. You can send me an email through my Profile page.

Regards

Fisherman777

LOL Thanks but guess what? (Dingy ol’ me!) I already had an account on your forum from when I bought the theme long ago. I’m logged in now.

Douglas

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Referred between 200 and 499 users
  • Has been a member for 4-5 years
  • Exclusive Author
  • Canada
  • Bought between 10 and 49 items

Hi all,

For anyone with support related question(s), please post them to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

Regards,
Andon

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