An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by internq7
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
I’m getting a missing style sheet error when I try to install the theme, what is wrong??
Whenever you see that missing style sheet message it means you’re attempting to install the wrong file and WordPress doesn’t recognize it as a theme file.
You were supposed to unzip the initial zip file you downloaded after purchase onto your hard drive and then inside you would find Documentation and another zip file called ‘u-design.zip’ which is the actual theme. Please refer to the Documentation for installation instructions.
wp-content/themes/u-design/Here’s also a video on how to install ThemeForest themes:
Stylesheet Missing When Installing WordPress Theme
Where do I get extensive support for “U-Design” theme??
Please post any support related questions to the theme’s support forum.
In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.
You can subscribe to the Support Forum HERE.
If you have any issues creating your forum account, send me an email through my Profile page, and I’ll set you up.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.