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438 comments found.

Hello, Can you tell me where I can find the code that outputs the [carousel] shortcode. I am trying to change the default text of “our clients”

I can’t where the coding is for that shortcode. thanks!

Hi.,

Thank you for contacting us.

You can change it from the file wp-content/themes/ultimate/framework/theme_shortcodes/theme.php line no: 62

Regards., DesignThemes Support.

Hi, I bought “Ultimate” last week. I’m creating the homepage and I need to place the address widget on the footer…but the widget is not included in the package – at least in my package-...any advice? Thank you in advance! BTW, The theme is great!

I got it!!! Thank you!

Hi.,

OK, Thank you.

Let us know, if you find any issues in future.

Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!

Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end :-)

Regards., DesignThemes Support.

Hello, can you tell me if there is an easy way to do full width on the home page and fixed width for all other pages?

Hi.,

Sorry we do not have that option in our theme.

Regards., DesignThemes Support.

Dear:         My name is Leonardo Grabow and have a client who has bought his Ultimate Wordpress template. The problem we are having is that it requires the WooCommerce plugin, and this version 2.3.11 of early June, said blank screen when installed and activated. I saw that information indicates that the template was updated in early May, and is compatible with WooCommerce 2.0.x.

I could tell if a new version of the template or how to solve this problem? The web is http://zakx.lomart.mx/ with Wordpress see. 4.2.2

Of course, I am available and await your prompt response. Thank you very much Leonardo Grabow

Hi.,

We have not updated our theme with latest woocommerce version. We will update the theme in our future versions.

Regards., DesignThemes Support.

Hi, Thanks for your request. You can tell me with what version of Woocommerce it´s compatibility Ultimate 3.4 ?

You can confirmed what yesterday update this themes and it´s correct with Woocommerce 2.3.11? You can update data for “compatibility” on this page .

The last update i saw 5 May 15 and now I can see 25 June 15.

Thanks.for all Leonardo Grabow Buenos Aires – Argentina

Hi.,

We have checked compatibility upto WooCommerce 2.1.7. The update which was released in 25 june was for a vulnerability issue in prettyphoto and it was a urgent fix. We will update it to latest woocommerce in our next version.

Regards., DesignThemes Support.

icu2

icu2 Purchased

Fatal error: Cannot use object of type WP_Error as array in /home/pro8831/public_html/wp-content/themes/ultimate/framework/envato-wordpress-toolkit-library/class-envato-protected-api.php on line 344

I have read on the Envato forum that their API is not working adn I cant access the wp dashboard. Is there a workaround or a solution for this problem?

Thanks, icu2

rsriram

rsriram Author Team

Hi.,

Thank you for contacting us.

It is issue with the envato API. Once the API issue is resolved by them, the issue will be resolved. Please check after some time.

Hi. I just installed the 3.4.1 update in a development environment and I have two questions that I hope you’ll help with.

First, I don’t see an option for the Nivo slider. Was it removed from the theme in some version between 2.0.1 and 3.4.1?

Secondly, when showing pages as calls-to-action in columns on the main page they are truncated mid-word. Is there a way to create an excerpt that displays a predefined length of the page and ends prior to the start of the last word?

Many thanks!

rsriram

rsriram Author Team

Hi!.,

1) Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

2) Let us know the page link where you have the issue.

Regards., DesignThemes Support.

Is the isotope.js file only used in the sorting of the portfolio. It’s causing a bunch of errors and I want to take it out. What all is it used to do with the theme.

rsriram

rsriram Author Team

Hi.,

It is just used with the portfolio items. You can remove it if you want.

Regards., DesignThemes Support.

In WooCommerce, the my account billing and shipping address boxes are not it a straight line. The option to add a product image is gone. Please fix.

Do you know why jetpack will not connect to Wordpress.com?

rsriram

rsriram Author Team

Hi.,

We cannot add any products to the cart, so that we can go to the checkout page to check the alignment issue. How do we go the checkout page?

Regards., DesignThemes Support.

Why are you adding something to the cart? I said, “my account”. https://rodneybrooksjr.com/my-account/

What about the featured image? Why didn’t you fix this?

Please fix this.

rsriram

rsriram Author Team

Hi.,

1) We try to modify your style.css to fix the alignment issue, but when we change, it is not reflecting in your site. Can you please check that.

2) We have fixed the featured image issue.

Regards., DesignThemes Support.

Ultimate – layer Responsive WP Theme & revolution slider ($ 30 value included)

Please can you explain me where I can find these plugins.

rsriram

rsriram Author Team

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and install those plugins for you. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

You may send me by email? for safety of my accounts If the answer is yes, please send anespaez@yahoo.es

Thank You

rsriram

rsriram Author Team

Hi.,

We have sent a mail to your email id. Please have a look.

Regards., DesignThemes Support.

oops

I created a button using your button shortcode but I can’t get the target parameter to work – no matter what I select, it opens in a new window/tab.

http://www.race4birds.org/ – here is the site where you can see the green button below the the welcome video This is the code I am using: R4B EVENT REPORTS!

This is what is rendered on the website: R4B EVENT REPORTS! **

Please help get this fixed

rsriram

rsriram Author Team

Hi!.,

Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP!!

Regards., DesignThemes Support.

Hi, I am trying to use the Revolution slider which came as part of Ultimate WP theme. The problem is if the screen resolution goes below 1208, the slider disappears completely. I checked with slider support and they said apparently theme slider container is not correctly resizing and to contact theme support, so I am contacting you for help. When I tested same slider on another WP theme, it worked perfectly fine.

My website is at http://livechatonclick.com, please check and advise what is wrong. Thanks in advance.

rsriram

rsriram Author Team

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

I’m running Wordpress 4.3. I need to know if you’re going to have it compatible with 4.3 anytime soon? Thanks :)

Jim Greene

rsriram

rsriram Author Team

Hi.,

Thank you for contacting us.

We will update the theme in few days and let you know. Thanks for the patience.

Regards., DesignThemes Support.

I have disabled meta on posts through the Buddha > Integration panel. However how do I disable the meta on the Featured posts on the home template?

rsriram

rsriram Author Team

Hi.,

Please post the comment from the account that you purchased the theme.

Regards., DesignThemes Support.

Any chance that this theme will be updated to 4.x+? Client site recently got hacked with this theme. Could use an update.

rsriram

rsriram Author Team

Hi.,

Thank you for contacting us.

Yes., we will update the theme to latest wordpress version asap. Thanks for your patience.

Regards., DesignThemes Support.

Hello, I have a problem with the images of WooCommerce. I can not visualize correctly. I’m going crazy. You can help?

http://rubenmolinero.com/tienda/

They appear with the word “marker”.

Thank you

rsriram

rsriram Author Team

Hi.,

Yes now are able to access it. We have fixed the issue. Please try to add the image using the option shown in the screenshot http://prntscr.com/be9664

Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!

Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end :-)

Regards., DesignThemes Support.

Thank you so much for everything!

It works now!

Regards!

rsriram

rsriram Author Team

Hi.,

Thank you for the 5 star rating and appreciation.

These kind of good appreciations really help and motivate us to perform well and deliver better service to customers forever.

Let us know, if you find any issues in future.

Regards., DesignThemes Support.

Hi. I have a problem.

I always see the same color, blue. I can not select another. Currently insert [box type = “info-box” variation = “coral”]. Could you help me? In this article, for example:

http://rubenmolinero.com/problemas-de-dinero/

Thank you

rsriram

rsriram Author Team

Hi.,

Thank you.

If you found any difficulties, please feel free to contact us.

Regards., DesignThemes Support.

Rmolinero

Rmolinero Purchased

Hello again, I want to say that it’s ready to see it. My hosting had a lock for some countries. But I still have the same problem mentioned above. You can help?

Thank you

rsriram

rsriram Author Team

Hi.,

The issue has been resolved. Please check this link http://rubenmolinero.com/problemas-de-dinero/

You can change the box color from the bgcolor attribute from the below shortcode.

[box type="info-box" variation="coral" bgcolor="#5ef755"]A menudo pasa que cuando ganan más, siempre llega un momento oportuno donde el coche se estropea, hay que cambiarlo o quizás surge alguna una avería que solucionar en casa. Siempre existe algo que hace que tengas que gastar dinero y vuelven a experimentar el mismo problema de sufrimiento.[/box]

Regards., DesignThemes Support.

Rmolinero

Rmolinero Purchased

I can now visualize. Sorry. Before it not appears correct. Thank you very much. regards

rsriram

rsriram Author Team

Hi.,

OK, Thank you.

If you found any difficulties, please feel free to contact us.

Regards., DesignThemes Support.

Rmolinero

Rmolinero Purchased

You can turn off the option to Capitalize, Lowercasse and Appercase in Typographies ?. I would like to go out regular text as I want to write.

For example in a h1 – If I write: How to create a website? I do not want the first words are uppercase. Only the first sentence.

I hope I explained.

Thank you so much.

rsriram

rsriram Author Team

Hi.,

Just add this css code in Dashboard > Ultimate > Integration > Add code to the

<style> H2 { text-transform: none !important; } </style>

Regards., DesignThemes Support.

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