An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, designthemes, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from designthemes:

Dear Customers,

We will be on Holiday for Next 4 Days (15 Jan 2015 to 18 Jan 2015) due to local festival season. Team will be back on Monday (19 Jan 2015). Kindly expect a delayed response to your email’s and tickets. Thank you Very Much for Understanding…!

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Go to comments

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

What are the easily possible changes in Ultimate Theme?

The theme comes with powerful admin panel,

where you can change almost the complete appearance of the theme in few mins.

1.How to disable “Social Icons”?

Please go to your Admin Panel,

1.Ultimate -> General -> Sociable tab

2.Set “Show Sociable” option into “NO”

2.How to remove “Header Search” section?

1.Please find the “header.php” file in theme folder.

2.Find the follwoing code <?php get_search_form();?> and remove it.

3.How to remove/disable “Breadcrumb”?

Please go to your Admin Panel,

1.Ultimate -> General -> General tab
2.Set "Globally Disable Breadcrumbs" option into "NO" in Others section.

4.How to change “Navigation” style?

Ultimate theme comes with two (Default, Rounded) variations of navigation styles.

To activate “Rounded Style” navigation.

Please go to your Admin Panel,
1.Ultimate -> Appearance -> Menu tab
2.Set "Enable Rounded Menu Style" option into "YES"

5.How to disable “Style Picker”?

If you want to disable the “Front end Style Picker”

Please go to your Admin Panel,
1.Ultimate -> General -> General tab
2.Set "Disable Style Picker" option into "YES" in Others section.

6.How to disable “Site’s Responsive” option?

Please go to your Admin Panel,

1.Ultimate -> Responsive & Mobile -> Responsive tab
2.Set "Make My Site Responsive" option into "NO" in Others section.

7.How to change the skin for the theme?

Please go to your Admin Panel,

1.Ultimate -> Skins -> Skins tab
2.Under "Available Skins" section , you can see the list of pre-defined skins, from here you can activate anyone you wish.

8.How to add new custom skin for the theme?

Under the “Ultimate themes” folder, you can see a folder named as “skins”,

Do the following steps to create a new custom skin,

1.Create a new folder ( say, myskin).
2.Please add 
    1. screenshot.png image (250 * 180)
    2. style.css

Note: Better just copy any existing skin folder and do the changes.

9.How to upload “Favicon” and activate it?

Please upload 16*16 image(.ico,.gif) format in “Favicon Section” under “Ultimate -> Favicon” section.

10.How to change the admin login logo?

Go to your Admin Panel,

1.Ultimate -> Branding -> Admin tab
2.Under "Custom Admin Login Logo" section, you can upload and activate admin panel logo which is shown in login screen.
NOTE: PLEASE REFER THE "admin-logo.png" , similar option available for the Buddha Panel,Admin logo too.

11.Best place to add Google Analytics or other website tracking codes?

on Back-end

1.Ultimate -> Integration -> General tab

And you can use “Body Code Section” to place Google Analytic or any other website tracking codes.

12.How do i create unique widget area for a page, post and category?

Please go to your Admin Panel -> Ultimate -> Widget Area tab.

1.To add widget areas for pages, please use the “For Pages” tab.

2.To add widget areas for posts, please use the “For Posts” tab.

3.To add widget areas for categories( archive ), please use the “For Categories” tab.

Note: Newly created widget areas are shown in “Appearance -> Widgets” section.

13.How to use SEO section?

View the below video

SEO Settings

14.How to use Buddha Bar?

View video from below link…

Managing Buddha Bar

How do i activate Layer slider and revolution slider?

Please watch the below video for using premium sliders

The slider disappears when viewed on mobile device ?

In the backend

1.Ultimate -> Responsive & Mobile -> Responsive tab

you can see an option to disable slider for mobile devices, please confirm it is “NO”

Seeting up Blog page:

the above video, will help to setup blog page with sidebar.

Why my Ultimate theme back-end in broken?

Please check the video

15.Why is Ultimate theme backend in broken?

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.