169 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Please can you tell me what the image sizes are meant to be set too? All my images are showing as a ? including the top menu. Please can you help?

Thanks Grant

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I have same problems: 1-The cart no show images photos like themo. 2-How I can i bigger price text size in produt page? 3 – In product page the description is botton of footer, how can be in the top? Thanks, Abraham Román. My site is: http://arabian-shop.com/

Boxpixel

Hi,

We are working on responsive design, we will fix the issues on updated theme, kindly wait for a week. Thanks

Default-user

Hi, Is done new version?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
bedum Purchased

Hi, i encountered a lot of bugs in this template. e.g. registration page, address prompted twice, additional address is confusing. Also, when enable the Friendly URL, the background picture are all disappear and cannot be found. I had sent you multiple emails to info@boxpixel.com.. but so far i did not even a reply. Can you kindly look into this? thanks.

Boxpixel

Hi,

Kindly check the updated file, we have fixed Friendly URL background issues, We will check out (registration page) issue. let us to check out.

Default-user
bedum Purchased

Thanks got it. Another issue on the friendly URL. Everthing works except when i go to the CMS page and browse back to HOME page, my HOME url will become www.url.com/content/index.php.. it should be auto route back to url.com/index.php instead of a content there.. it caused error 404. Can you help?

Boxpixel

oh. ok. we will fix the issues by tomorrow also you can get the update version for prestashop 1.5.5.0

Default-user
bedum Purchased

is the new version ready?

Default-user
bedum Purchased

Hi Boxpixel, do you have update to the URL issue above?

Boxpixel

Hi,

you have to uninstall the menu and reinstall it. your problem will be solved.

Default-user
bedum Purchased

I have tried uninstall the menu and reinstall, but the problem is still exist. Can you advise?

Default-user
bedum Purchased

Hi any reply?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
incasas Purchased

I purchased this, but I am not able to work properly. You can check it on the web www.latiendadelwestie.com Part of the category moves down search box appear that I am not able to remove. When I access one of the categories is lost everything related to the bottom of the theme. I need help for this to work.

Boxpixel

Hi,

Kindly send us your FTP details and Backoffice details to the following mail id. info@boxpixel.com

Default-user
incasas Purchased

Hi, i will send email with the data access for the ftp site and the backoffice. Many thanks!!!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How do I get the 3 images at the bottom out of the theme? earing, aviator, lipstick collections?

Boxpixel

we have updated the theme, now you can upload the image from backoffice.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi!

My boxpixel slider won’t show – what might cause this problem? I’ve followed your installation guide point to point.

Boxpixel

Hi,

What language that you are using for your shop?

Default-user

I’m using danish.

Boxpixel

Hi,

Send us your ftp details & backoffice url, username, password immediately to our mail id. info@boxpixel.com

Default-user

Our installations are only hosted locally, on a private secured network. Therefor I can’t grant you access.

However, I would gladly appreciate if you would assist me in doing what you thought of doing.

I’m also available @ MichaelLindholm@me.com.

Regards, Michael

Boxpixel

we have fixed the issue, kindly check your mail @ MichaelLindholm@me.com

Default-user

Thank you so much for your work! Excellent, fast and híghly skilled support!! I will definitely recommend this developer! :-)

Boxpixel

Thanks for your feedback

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, really great to work so hard to update the template to responsive one. And without having to pay to update!

I will test it soon.

Boxpixel

Hi Crazy_boy

Kindly give the review about our new updates

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

I have sent you some emails to solve a bid problem, but no answer!

Please help, I am loosing sells at this time

Thank you

Boxpixel

Hi,

we have replied to your mail, kindly check it and let us know

Default-user

Hi, I don’t received any answer. I have sent you a new mail to fix the problem with the brand logo bar. Please answer ASAP, it’s a good selling add-on that I need on my website!

Boxpixel

Hi,

We have tried to login your backoffice many times, and also we did not receive any mail to support@newdemons.com, so send your mail to this mail id. our developers are waiting for your reply

Thanks

Default-user

Hi, all my problems have been solved winthin few hours.

And boxpixel updated his theme to solve a problem caused by prestashop. Incredible support!

Thank you so much!

Boxpixel

Hi crazy_boy,

you are always welcome. thanks for your feedback

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
sonso91 Purchased

Hello! Please, I need some help. http://presta.extensionessur.com/extensiones-de-clip/38-extensiones-de-clip-60cm-2-capas.html#/color_sln_clip-1_negro_intenso If you change the colour and then add the product to the cart, the colour remain the same. If I change the theme, the problem disappears. Could you help me, please? Thanks a lot!

Boxpixel

Hi,

kindly send your FTP details and backoffice details to support@newdemons.com

Boxpixel

Hi,

we have fixed the issues, kindly check it and let us know your feedback

Default-user
sonso91 Purchased

Hello, thank you so much. I love your service. Have a nice day!

Default-user
sonso91 Purchased

Hello, now the website runs ok!!!! THANK YOUU http://www.extensionessur.com

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi I want to know how i stay as default the smallgrid view in this template.

is in the template a variable to change this feature?

Thanks http://piedranegracr.com/store/es/8-costa-rica
Boxpixel

Hi,

Yes, its possible to change it. we will modify the smallgrid section as default for you. kindly send us your email id to send the file.

Boxpixel

Hi,

kindly check your mail and let us know your feedback

  • Has been a member for 0-1 years

Dear Team,

We bought the theme #2281486 ,its looking very nice template, but we are facing few issues with this theme .such as , in product , View as

1.Grid view and small grid view is not working as this is very dangerous for our client.

2. View full size (fancy box) is not working.

Please help and do needful.

Thanks, Amol Garud (Swift Infotech)

Boxpixel

sure

Boxpixel

can you send a message through your valid username? which you have used to buy our theme?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

We purchased theme #2281486. There are a few problems that we need help with.

1. Products list Grid view and small grid view is not working . 2. View full size (fancy box) is not working.

We have upgraded to PS 1.5.6.2 We have upgraded the theme to the latest release as of 21 Jan 2014 .

The site is http;//www.aadityadiamonds.com

Boxpixel

Hi,

can you send us your FTP details to our mail id?

support@newdemons.com
Default-user

I sent you the FTP details yesterday. Any updates ?

Boxpixel

we will fix it now. kindly wait for an hour

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

We purchased theme #2281486. There are a few problems that we need help with.

When product hace a combinatión, dont change the price and dont run thickbox image.

Example: Product whit combination Error: http://newdemons.com/premiumshop/index.php?id_product=1&controller=product&id_lang=3

Normal Product ok: http://newdemons.com/premiumshop/index.php?id_product=4&controller=product&id_lang=3

Boxpixel

hi,

send your ftp details to our mail support@newdemons.com

Default-user

I send ftp details to your mail.

Default-user

any solution?

Boxpixel

Hi,

we have fixed the issues and also updated on themeforest.

thanks

Default-user

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I’ve got exactly the same problem than worse_435. When a combination product is added, on F.O. the price on the “product page” doesn’t change. But the price change in the basket… http://uber-works.com/index.php?id_product=8&controller=product

Another problem, with the top horizontal menu, and specially with the sub categories. When we are on a page product, there is no more sub categories on the header menu : http://uber-works.com/index.php?id_product=8&controller=product

Thank you for your help.

Default-user

Everything’s working since the new update ! (2.3) Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

have you planned to make a prestashop 1.6 version later?

Boxpixel

yes, we are developing for 1.6

Default-user

Great! So, good job!

Waiting for next release!

Default-user

hi, and what about the fact I told to you? That the advertising block cannot be seen by people who has “adblock” ?

Because a lot of people are using pub blockers, so it will be better to change it as a simple block, and not “advertise block” right?

Boxpixel

hi,

we are updating today to solve the advertise block.issue

thanks

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Is there a way to set the “New Arrivals” tab as the default tab opened in homepage? Thank you!!!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I’ve sent you an email to support@newdemons.com about caching issue with Prestashop 1.5.3.1. Please, let me know if you got it. It’s quite urgent.

I’ve also sent it through your envato contact page.

Regards, Josselin

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
levprod Purchased

Hi i have problem with the category pages! i can’t show the subs category on category page plz help…

Default-user
levprod Purchased

I solved the problem for show the subcategories on category page!!! but subscategory infos i dont show them, and i want to show product as grid by default, and i have bug with the small grid, i see white between products, if you can to slove my problems by ftp it’s cool thx for help

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

When are you guys releasing an update for 1.6 ?

We are still having 3 issues with the these. 1> Product Comments not working. 2> The Product list Grid formatting is not consistent. 3> The Product List Grid shows the higher Combination as the default. 4> On the Product Detail page, Clicking on “Enlarge Image” does not work.

Please help !

Default-user

Anyone reading this ??

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

what do you think about a new option for your template: automatic scrolling of products instead of mouseclic on “next page”.

I don’t know if you understand what I mean, but it could be interesting no? What do you think?

I mean this kind of product: http://addons.prestashop.com/demo/FO7751.html

If you are not interested with this idea, if I bought an addon who makes that, it will be compatible with the theme?

Thank for support

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