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Hello Infortis, I am having two issues with the template. 1. When any product is added to compare list, i only get message that it is added successfully but compare list is empty i cant see products there. 2. On recommended shoes, the “New” label is small than any other product or in grid. Any idea where i can change the size of the Labels like “New” or “Hot” with round circle background?

Thanks in Advance

1. It’s not related to our theme simply because “Add to compare” is Magento’s standard feature, we didn’t create it. And as you can see on the live demo site, it works without problems with our theme.

So something overrides the theme in your Magento and changes theme’s default behavior or causes some conflicts:
- third-party extensions,
- some custom modifications,
- custom sub-theme,
- some elements that left from previous theme
- some modifications of the Magento “base” theme

2. I didn’t write about product images. If you take a look at the list of the available parameters for the sliders in the user guide, you will see that there is a parameter size (you use it like this: size="size-s") that controls the size of the label “New” (and other elements).

Thank you for the detailed response. size issue is fixed but still struggling with compare option. i didnt customize anything and ultimo is the only theme i am using. hope i will fix that.

Please make sure that you installed all files. Especially that you installed theme patch for your version of magento (if you;re using magento 1.8 or newer).

How do I alter the “no product matching selection image and text”


There is a static block block_category_above_empty_collection which can replace this default message. Block is displayed if there are no products in the category. You can put there any text or HTML.

Kind regards


I need to add some tracking snippets (from Facebook specifically) into the <head> section of some pages. I guess that I need to put the lines in one of the phtmls, is this correct? If that is the case, which one do I choose? There is so many and I have no idea how they all work together. One place I’d like to put is at the end of the one-page-checkout (user is about to pay).

Also: excellent support and theme! One of the best out there.


To add something into the <head> section, you would need to edit this template file: app\design\frontend\ultimo\default\template\page\html\head.phtml

To check which template files you need to edit to customize other sections of Magento, you can enable Magento’s “Template Path Hints”, it will display the names of template file of each block in the front-end. Please see this short video tutorial for more details:

More details about theme/Magento customization can be found in the user guide: 5. Customization

Kind regards

Hi, I am using the Demo 4 background image with the rest of the settings set to Demo 1. It seems like there is a misalignment of the Category bar and the width of the Page Content. Is there a configuration I am missing?

Hi where can I add the no-gutter to ul id=’nav’ class’grid-full nav-regular opt-fx-fade-inout opt-sb2 no-gutter’ for the Menu bar?

I missed out the configuration for menu stretch


1. Hard to advise without a link to the site but try to use this option:
System > Configuration > Ultimo > Theme Design > Main Menu > Stretched

2. In app\design\frontend\ultimo\default\template\infortis\ultramegamenu\mainmenu.phtml

Kind regards


i got problem, that ultramegamenu doesn’t load, for menu it not use infortis/ultramegamenu/mainmenu.phtml but standard menu file.

I have copied all files. My Magento is 1.7.

Could you help what is the problem?

sorry my mistake, link should be [removed] (because ultimo is on english version of site) please check again.

If i remove ultramegamenu, than other (slider, tabs works good)

i fount out problem, there is a bug in mainmenu.phtml, when main menu mode is – Drop-down – standard drop-down menu

We have this fixed already, update will be released this week.

But please note that if you have “Responsive layout” enabled, then the menu mode (in System > Configuration > Menu > General > Main Menu Mode) should be set to “Drop-down/Mobile”.

Mode “Drop-down” is only for disabled “Responsive layout”.

How can I change add to cart icon ?


Cart (bag) icon can be found in files sprite@2x.png and sprite.png in folder skin\frontend\ultimo\default\images\

Kind regards


Is there dummy content I can import? I couldn’t seem to find it in the theme download.


Wade Shiflett


There is a “Quick Start Package” which is an exact copy of our demo site, it contains all the settings and products from all demos.

Kind regards

I’m considering the Ultimo theme for a new magento website and had a couple of question concerning the architecture.

1). Reviewing the change log I didn’t see any reference to taking advantage of the new RWD architecture/functionality in magento CE 1.9 with the current release of theme. Is this correct, and if so will you be taking advantage of this in a later release, and would it impact a theme built on the current design.

2). Are you close to releasing the July/August release?

Thank you for your time.


1. Yes, we will use some of the elements of the new Magento theme in the one of the next releases. It will not change our theme drastically, there will be only small improvements.

2. It will be released before the end of August.

Kind regards


I was reading a blog:

Is this fixed yet? Am I able to upgrade to 1.9?



There is already Magneto and Ultimo 1.9.2

Kind regards


my url is The value for Qty appears as ‘0’ next to the ‘Add to cart’ button. How do i change that to ‘1’. Also how do you take out the ‘Only … left’ option from the front end?

regards, anu


You can configure it in System > Configuration > Inventory.

This is Magento’s functionality not related to the theme, please refer to Magento documentation for details, for example: . More references can be found in our user guide:
Help & Support

Kind regards


Really liking the theme so far!

Question: I have resized the default demo sliders to a larger resolution. I would like to re-size the side banners(block_slideshow_banners), but I cannot figure out how to re-size and line them up with the new sliders larger resolution? Here is my site example:

thank you

Sorry, let me try to explain this another way, as clear as possible:

There are 3 right side banners.

I replaced the top side banner, with another picture via CMS block the new picture is a very large resolution.

After refreshing page, the top side banner auto sized the large resolution to the same size as before. Please look here:

How can I set the static size of all 3 side banners?

Basically I want to increase the height and space of each 3 side banners to match the MAIN slider height. So it is all uniform in height.

Does that make sense?

Regards and thanks.

I see that you only increase the resolution of your images (small banners). But you don’t change the aspect ratio – but this is what you should do.

If you want to increase the height of your small banners, then you should make images higher.

As you can see the column with small banners has width around 282px. So you don’t need to increase the width of your images. Increase the height of your images.

Ok , that worked ! thank you

hello, I can not install the theme on wordpress. Says ‘no style sheet style.css’ There are guides in Spanish?


Unfortunately we don’t have version for Wordpress, only for Magento.

Kind regards

I purchased the Magento theme ultimo and tried to install the demo version so i could go from there. The demo is supplied with an 1.9 Magento version. We want to run it on the Magento 1.8.1 version could you guys supply us with the demo version in an Magento 1.8.1 version.


Unfortunately we only have the demo package for the latest version of Magento.

Kind regards

I have mega problems with the brand logos and am pulling my hair out(site goes live tomorrow)

I have done everything in the guide that i can see, and i can only get the brand name to appear as a word in the slider and the product detail page (i assume it can not find the photo)

I am using the default manufacturer field, and the values as like such Airflo

the file name is airflo.jpg in the /public_html/media/wysiwyg/infortis/brands/

i have set the image as jpg.. not png(in your settings)

i have product assigned to this brand.. i look at the product page, only the words “Airflo” show.

All options were default and seems fine,. i have cleared cash and index a million times

any ideas please

Done. You had some of the settings overridden in website scope and some other overridden in store view scope. I reset it all back to “Default Config” by checking all the checkboxes:

Use Default [STORE VIEW]

Please note that the configuration scope in Magento has three levels:
1. “Default Config”
2. Website
3. Store view

Settings of a store view override settings of a website and settings of a website override settings of the “Default Config”.

So for example, if you had JPG set in “Defaul Config” scope, and PNG set in store view scope, then Magento will always pick the value from store view scope, so in this case it will try to load PNG instead of JPG.

thank you, great help

your guys just fixed it for me


I like Your theme a lot. Some questions about Mobile Devices. Can you please let me know how is it possible?

1. How can I make the the height of the header smaller ? It takes about a half of a screen on a smartphone.

2. Is it possible to expand the Menu on the home page only?

Thank You, Regards Denis

PS. One more – how can I chage the name of Menu Bar, by default it’s “Menu”? I would like to translate it…


1. We’re now working on some improvements of the header so in next versions there will be more customization options for the header (e.g. to make it smaller on mobiles).

2. Unfortunately there is no option for this.

3. You can replace “Menu” with some other text in app/design/frontend/<ThemeName>/default/locale/en_US/translate.csv. This file can be used to translate the interface into other languages. It can also be used to change one text to another text. For more details please refer to the user guide: 4.9.1 Interface translation

Kind regards

Thank you very much for the fast answer! Will be waiting for the next version! Have a nice day!

Is the link hover color of the block_footer_link controlled by the Configuration >> Theme Design >> Footer Settings?


Yes, it is. There are a few sections for footer. Footer links are by default in section “Footer – Top”.

Kind regards

I don’t seems to be able to change the hover color for the “custom footer links” using the Theme Design >> Footer Settings

You probably didn’t clear the cache or you’re changing your settings in the wrong scope (please see the “Current Configuration Scope” switcher in the top left corner of this section of admin panel).

E.g. you’re setting it for the “Default Config” but all those settings are overridden on the website level or on the store view level.

Please note that scope of Magento configuration has three levels:
1. “Default Config”
2. Website
3. Store view

Settings of a store view override settings of a website and settings of a website override settings of the “Default Config”.

Hello, I’m having a problem on iPad and iPhone where the links will not work in catalog/product/list_featured_slider.phtml when I add it to our homepage. It works fine of every other browser (inc touch screen devices) I have tested on. Can you help? The strangest thing is it works on your demo site. Oh and I have upgraded to the latest version of your module. Thank you. All the best, Ben


Which link exactly do you mean? There are many links inside the product slider. Please provide a link to your site.

Kind regards

Both when you click on the product image or the Add to cart button seems to not work.

We didn’t find any issues on iPad. Please contact our support via the contact form on our profile page for assistance and provide link to your site.

... one more question – is it possible on Mobile Menu to expand subcategories by tapping? (not by pressing of +) Because not every user understand this ”+”

maybe as an idea for the next release?

Trying to be “mobile first”, Regards, Denis


I just make a research of my customers behavior – a lot of mobile users really don’t understand this ”+”. Maybe my visitors are not so familiar with this, I don’t know. But I really need to fix it as soon as possible or give to mobile user another way to browse categories.

Could You please explain me, if it’s not to complicated technically, how can I change some categories in mobile mode to “not clickable, expand by tap/click”? Maybe I’ll try to do it by myself or hire a freelancer…

Thank You in advance, Regards, Denis

There is no easy method for this, you would need JavaScript.

Ok. Thank You for fast reply. Hope to see it in the future updates…

Have a great day! Denis


When do you plan to create your AJAX cart module for the Ultimo theme?

Thank you


For now we’re focused on some other improvements, so unfortunately we don’t have any strict date yet.

Kidn regards

I purchased the theme, have it installed etc

However, the price is not changing on the configurable when an option is selected

How can i do this?



It works out of the box, please see an example in live demo:

So you may have some conflicts with custom extensions/modifications or some other errors in your Magento.

For support (if you require further assistance) please kindly use the account which was used to buy the theme on ThemeForest. Thank you in advance.

Kind regards