An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by infortis

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from infortis:

THEME SUPPORT: more info about support for this particular theme can be found below (in the FAQ section).

Before you post your question, please check the included User Guide. You can find there answers for all the frequently asked questions. It was created to help you quickly configure your store, please read it carefully.

Support for our items includes:
  • Fixing bugs and reported issues
  • Responding to problems regarding the item and its features
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
  • Support for Magento: configuration, installation, maintenance etc.

Frequently Asked Questions

How do I get support for Ultimo?

Post your questions in the comments section (link) of this theme. You can also use the contact form on our profile page.

Here you can find some useful tips about comments formatting:
http://support.envato.com/index.php?/Knowledgebase/Article/View/262

How do I get support for Magento?

Please note that as authors of this theme we are able to provide support only for the features which we created and for the issues related strictly to this theme. We do not provide support for Magento installation, configuration, maintenance, custom modification etc.

In case of any questions about Magento, please refer to:

Customization

Customization/modification of Magento theme is a large subject and it is beyond the scope of our support.

For more information about theme customization, please refer to chapter 6.6 Theme customization in the user guide.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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