An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, infortis, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from infortis:

BEFORE YOU POST YOUR QUESTION, please check the included User Guide. You can find there answers for all the frequently asked questions. It was created to help you quickly configure your store, please read it carefully.

Support for our items includes:
  • Fixing bugs and reported issues
  • Responding to problems regarding the item and its features
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Third-party software and plug-ins installation
  • Support for Magento: configuration, installation, maintenance etc.

Please sign in to contact this author.

Frequently Asked Questions

How do I get support for Ultimo?

To send us your questions, please sign in and use this contact form (link) and provide all details about the issue you have. Also, state your version (theme and Magento), send us a link to your site etc.

How do I get support for Magento?

Please note that as authors of this theme we are able to provide support only for the features which we created and for the issues related strictly to this theme. We do not provide support for Magento installation, configuration, maintenance, custom modification etc.

In case of any questions about Magento, please refer to:


Customization/modification of Magento theme is a large subject and it is beyond the scope of our support.

For more details about theme customization please refer to chapter 5. Customization in the user guide (or 6.6 Theme customization in the previous versions of the user guide).

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.