An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by infortis
Frequently Asked Questions
How do I get support for Ultimo?
To send us your questions, please use the contact form on our profile page http://themeforest.net/user/infortis#contact and provide all details about the issue you have. Also, state your version (theme and Magento), send us a link to your site etc.
How do I get support for Magento?
Please note that as authors of this theme we are able to provide support only for the features which we created and for the issues related strictly to this theme. We do not provide support for Magento installation, configuration, maintenance, custom modification etc.
In case of any questions about Magento, please refer to:
Customization/modification of Magento theme is a large subject and it is beyond the scope of our support.
For more details about theme customization please refer to chapter 5. Customization in the user guide (or 6.6 Theme customization in the previous versions of the user guide).
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.