An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by infortis
Frequently Asked Questions
How do I get support for Ultimo?
Post your questions in the comments section (link) of this theme. You can also use the contact form on our profile page.Here you can find some useful tips about comments formatting:
How do I get support for Magento?
Please note that as authors of this theme we are able to provide support only for the features which we created and for the issues related strictly to this theme. We do not provide support for Magento installation, configuration, maintenance, custom modification etc.
In case of any questions about Magento, please refer to:
Customization/modification of Magento theme is a large subject and it is beyond the scope of our support.
For more information about theme customization, please refer to chapter 6.6 Theme customization in the user guide.
How to search in comments?
There is no option to search comments on ThemeForest but you can easily search comments with Google. Take the URL of theme’s comment section and use it in Google search with
Here’s an example of a search query where “magento” is the keyword which you want to find:
Click this link to see a live example.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.