An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Free Support details for Ultra Web Studio Wordpress Theme
We are giving free support for our theme in a case if you face any issue in our theme provided as is. If you made any customization like plugins, widgets or custom coding; our support will be chargeable. Also please read our help file carefully before posting any comments here because it covers all points for theme setup.
Free Support questions/requirements examples :
- - How to make logo image as a background image?
- - How to remove date from search list?
- - How to make blog page as a front (Home) page?
- - How to disable “read more” button from blog categery page and apply wordpress excerpt to continue reading?
- - How to change home page middle whiteboxes icons?
- - How to add image in home page whiteboxes?
- - How to create popup image in any post or page description area ?
- - Why recent projects, portfolio and blog category page images thumbnails are not coming in my website?
- - Why header slider images are not coming in my website?
- - Why word count and character count is not working in my websites’s blog and portfolio page?
- - How to remove “wp_pagenavi()”error from blog category page?
- - Why popup image is not working in sortable portfolio page?
- - How to remove error after theme activation, (I am testing my theme offline )?
- - How to make inner page as home page, ( I don’t want header slider and two buttons in home page ) ?
- - How to remove sub pages sidebar menu?
- - How to change “x area” text or background color in the theme?
- - How to apply anchor tag or add image in “x area” of the theme?
- - How to change “read more” button text of home page whiteboxes and “view all projects” button text of Recent project section?
- - How to add header slider images like preview site (I am new to photoshop) ?
- - I only want to upload green color skin files (to save time), what files I shuold upload ?
- - How to remove “bread crumbs” from all pages?
Chargable Support questions/requirements examples :
- - I installed “xyz” plugin and which is not working in your theme, how can I fix it?
- - I did some changes in extra.php or xyz.php file in the theme and now some pages are not coming properly. How can I fix this issue?
- - I want to add internal /external or PDF link on “Recent Project” thumbnails, What should I do this?
- - I did some changes in CSS file and layout is messed up, can you fix it?
- - I did changes in xyz widget of the theme and now it is now working, how can I fix it?
- - I want to show “x features” in xyz widget, what should I have to do in coding?
We suggest you to setup theme with all features and then do customize work so you know which plugin, widget or custom coding is giving error in the website and you don’t have to pay charges to check actual reason of error and solution.
We want to make happy all our Buyers and long term relationship. In some cases it is diffult to give free support so we separate both supports with examples. We hope you can understand this!!
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.