An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
My lightbox and portfolio sorting features have stopped working.
The issue is due to a jQuery update. Open the header.php file in an editor, and replace the link to jquery-latest.js with jquery-1.8.3.js.
That’ll fix the issue. You can also download the latest release of the theme which includes this edit.
How do I create multiple portfolios? For example, One portfolio page displays all Bikes and another portfolio page displays all Cars.
Multiple portfolios is not a default feature of the theme, but it’s not too hard to setup. Here’s how to do it.
1. First up, create two new categories under the Portfolio custom post type. These are the categories for the two new portfolios for example “Cars” and “Bikes”.
2. Whichever portfolio template you are using (portfolio-3col.php, portfolio-4col.php, etc…) take that php file and duplicate it twice. 3. Open the new files in an editor and change the top where it says “Template Name: Portfolio 4 Column” to “Template Name: whatever you like”.
4. Now on line 16 of each file add: ” ‘project-type’ => ‘Project Type Name’ ,” after ”’post_type’ => ‘portfolio’,” (without the double quotes). Then change ‘Project Type Name’ to whatever you used for the category name. Do this for both files.
5. Now upload both of these files to your server, and create a new page for each. Select the template names in the right sidebar so that each new template corresponds with your new page.
Note: this may interfere with the sorting feature, so you might want to remove or hide that code on these templates.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.