An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by KickWheel

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from KickWheel:

Thank you for purchasing from Kickwheel – welcome aboard! Support is important; we get it. That’s why all support is handled through our dedicated support centre. Here you’ll get answers quickly – you might even find your question has already been answered. We will also keep adding tutorials, walk troughs, FAQs and more.

All support requests must be made through our support centre at http://support.kickwheelthemes.com. Support requests in the item comments will be ignored.

If you have pre-sales questions or general comments and feedback please email hello@kickwheelthemes.com or use the item comments. Support requests in the item comments will be ignored.

Support for my items does include:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Some polite requests:

  • Please carefully read all documentation before contacting support. This could save you time as might find your question has already been answered.
  • All support requests must be made through the support area. We won’t respond to any posts in the item discussion on ThemeForest, or any request by email.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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