Capital-Themes

Capital-Themes supports this item

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376 comments found.

jobspex

jobspex Purchased

Hello. I just purchased and installed your theme. I installed Dummy data, but none of the Revolution Sliders were imported, so the pages are not looking good. How can I import sliders?

jobspex

jobspex Purchased

Ignore, found it in your doc!

jobspex

jobspex Purchased

Hi. I have 2 issues. I just installed latest version of your theme on a clean WP install – so starting fresh.

1. The Navigation is not sticking to the top when scrolling down the page. It stays missing. (Yes, Sticky is turned on in Theme Options)

2. Gallery Image Carousel is not opening images correctly aligned. And not showing thumbnails underneath – when viewed on frontend. Screenshot: http://screencast.com/t/iSknbrOAxt4L

Any help please?

jobspex

jobspex Purchased

Thank you, that resolved all the issues. I turned off Photon by Jetpack and it worked.

Btw, can you tell me what widget you use for the social icons on the top left toolbar?

Oh, glad the issue is resolved

The social icons are shortcodes inside a text widget.

Read more about the social shortcodes here: http://docs.capital-themes.net/knowledgebase/social-icons-shortcode/
jobspex

jobspex Purchased

Thank you very much! Excellent support, I really like appreciate it. :)

Have a good weekend.

Hi where did you buy the images on the Our Support Team section? http://themeforest.net/item/une-boutique-ultimate-ecommerce-corporate-theme/full_screen_preview/6647456 hope you can help me , thanks.

Hi

It was one of the photos from Ollyi on photodune.net

Here is the link: http://photodune.net/item/smiling-people/3551207?s_phrase=&s_rank=11

I am having an issue getting variations like sizes to show in the correct order. I have a small, medium and large and have them in the correct order on the product page and have given each the proper variation menu order of 1, 2 and 3, but they show out of order on the live page. Any suggestions?

Hi

Please make sure you follow the instructions here:

https://docs.woothemes.com/document/variable-product/
yoakelu

yoakelu Purchased

Hi. We made some changed and the testimonial slider has broken. We replaced teh cache with rocket cache but now even if i switch it off we still have the problem. Can you tell us how to fix this? 3 hours and can’t find what has changed… www.yoake.lu and a test site staging.yoake.lu is half way broken too.

Also can you help me to fix this cross origin header issue with loading the icon font on the french translation? See errors in inspector on /fr version of the site.

Thanks for your help!

yoakelu

yoakelu Purchased

HI, When you look on the french version of the website and use inspector you see a lot of errors to do with a missing font and https – the FR version is www.yoake.lu.fr. The missing font is the icon font used on the mega menu.

www.yoake.lu/:1 Font from origin ‘https://www.yoake.lu' has been blocked from loading by Cross-Origin Resource Sharing policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Origin ‘http://www.yoake.lu' is therefore not allowed access.

Also on the French version the footer is “broken” and somehow the background is not in the correct place see here:

https://drive.google.com/file/d/0Bzm77vzPz5W8NXJQbmhsQUk1MkE/view?usp=sharing
yoakelu

yoakelu Purchased

Also now i cleared my browser cache, i see problem with this section on the English homepage too: https://drive.google.com/file/d/0Bzm77vzPz5W8VnA1SEhlSVo2MVE/view?usp=sharing

Both these footer sections are made with the testimonial slider from visual composer and when i remove it they work fine as you saw yesterday. In order to show this to you, i’ll leave it looking a mess like this today…

There seems to be a server problem. I believe you should contact your server provider. Your site does not open at all and I get the following error in the console, both for the english and french versions:

GET http://yoake.lu/ net::ERR_NAME_NOT_RESOLVED

GOOGLE FONTS – I don’t see an option to enable google web fonts.. Wordpress 4.4.2 – Theme v.2.5.10 How to enable google fonts? Thanks

Hi

Une Boutique theme does not have an option to add custom google fonts. You will have to manually add the font’s you need. You can also use plugins to help you add all available google fonts to your theme. The following is an example plugin you can use:

https://wordpress.org/plugins/wp-google-fonts/

Yeah, I included the fonts I needed and done some custom CSS. Perhaps it slipped your mind or something, but the theme documentation does indicate there’s a “Enable google fonts” button available in Color/Type/Styles.. Anyways, just an reminder to remove it from the documentation if the feature is not available. Have a good one! :-)

Good to hear the issue is resolved.

The options to enable/disable google fonts is just there to remove the already included google fonts, it does not give you the ability to add custom fonts. :)

Bonjour H! Comment vas-tu mon ami? Voilà, j’achète une autre copie de ton excellent thème UneBoutique. Merci et au plaisir !

I emailed you the fresh copy 1 hour ago. Check your junks, maybe it’s there.

I will send again anyways :)

Ok! just saw ! Thanks … now, go to bed loll

Is there any way to have the header be sticky but not disappear to pop under?

Hi

What do you mean by “not disappear to pop under”?

Is it possible for you to explain more or send me an screenshot?

The header disappears then springs back into visibility when scrolled

Could you please send me a link to the page where you have this issue?

Hello
I have my megamenu off but all of my submenu content shows up in the submenu instead of just the title of the pages: http://i.imgur.com/CpkWdFP.jpg What causes that?
Thanks in advance.

Hi

Please go to your menu manager, on the Screen Options (top right corner) make sure Descriptions field is selected, then on your menu items make sure there are no unnecessary content inside the Custom Code fields, if there are any, just remove them, save your menu and it should be resolved.

Thanks.

Hello there

My menu dropdowns have disappeared after the wordpress update I presume. Please could you help? I’ve installed the latest theme update as well, but can’t see the menu drop-downs. Thanks.

Hello there

My menu dropdowns have disappeared after the wordpress update I presume. Please could you help? I’ve installed the latest theme update as well, but can’t see the menu drop-downs. Thanks.

Hello there

My menu dropdowns have disappeared after the wordpress update I presume. Please could you help? I’ve installed the latest theme update as well, but can’t see the menu drop-downs. Thanks.

Hi, it definitely doesn’t work. I’ve cleared all history, and tried loading, nothing. My friend has done the same from his pc, still nothing. Should I give you the login details for the site? I’ve installed a theme checker plugin, that seems to show up some errors, maybe that could help?

Hi, it definitely doesn’t work. I’ve cleared all history, and tried loading, nothing. My friend has done the same from his pc, still nothing. Should I give you the login details for the site? I’ve installed a theme checker plugin, that seems to show up some errors, maybe that could help?

Yes it would be helpful if I can check your admin. Maybe this issue only happens when user is logged in.

Please use the private message form in our profile page on Themeforest and send me your credentials to access your admin.

cmeek

cmeek Purchased

The menus for this theme stopped working today. Not sure why. It is try for desktop versions across OS but fine for mobile.

Hi

This is an issue caused by WordPress 4.5 because they have upgraded jQuery to another version.

To resolve the issue please go ahead and download the following file, unzip it and upload it to your theme right inside the JS folder. It should rewrite the template.min.js file that already exists in that folder.

https://dl.dropboxusercontent.com/u/23845634/template.min.js.zip

I am releasing an update today with the same fix.

cmeek

cmeek Purchased

Now visual composer is not working.

Please contact me privately via our profile page on TF, I can send you the latest version of the VC plugin.

Visual Composer has released an update recently resolving some of the issues caused by WordPress 4.5 (though reportedly it still has some minor issues)

Wordpress 4.5 had messed with my site. My visual composer just spins, I can’t add anything to the cart because it doesn’t seem to see the variables and my slideshow doesn’t work. All items that came with this theme. Any ideas on what to do? Woocommerce, Visual Composer and Master Slide Pro are the plugins.

Hi

The problem seems to be coming from some of the shortcodes created via Visual Composer. Inside the banner (I guess it could be the one that is supposed to be parallaxed) there is an unwanted empty space or separator element which is causing the issue for the footer. Removing this element might resolve it.

Thanks, that worked. I have another issue. I just tried to upload some .jpg files, but it gave me an error that said Sorry, this file type is not permitted for security reasons. Any ideas?

Never mind. I figured it out. It was an issue with the file.

Just a quick question. Modal pop up doesnt seem to work in the footer. why is that?

Hi

Sorry for the late answer. Are you using the final version of the theme and the VC plugin? If so and you still have issues, please send me a link to your site so that I can investigate it for you.

yes i actually uploaded everything 7 days ago. please check the below link: http://sets.brandbull.com/ the button appears, but it doesnt pop up.

There was yet another update released for Visual Composer. You will need to download the latest version of VC and upgrade it one last time.

kasperh

kasperh Purchased

Hello Capital-Themes I have tried generating an API key in WordPress Woocommerce, so i can hook it up with my economy software, but i’m having this problem: After filling out the information to generate a key, and press, generate API key, the only things that happens is it says ‘Your settings have ben saved’ And i still dont have an API key generated. I have had this bug for 2 months now and can’t seem to get rid of it.

Do you have any advice on what to do? Any help is much appreciated.

Woocommerce support says they have never seen it before, so it has to be something to do with the theme.

Link to woo commerce support thread: https://wordpress.org/support/topic/cant-generete-api-key?replies=9#post-8319874

Hi

Have you tried with other themes on the same wordpress installation? Because as far as I know I haven’t changed anything regarding the WC API.

Also please make sure you are using the latest version for UB theme and the Visual Composer plugin if you are using WordPress 4.5+

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