An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by PersianArt

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from PersianArt:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Changes in the panel did not work?

If your custom style like as coloring did not work, maybe your server did not allow to create static css. then follow this:

1) Open functions.php file.
2) Find $cssstatic=’true’;
3) Set this to ‘false’

how to decrease the tall gap between main slider and content area?

the gap is seen tall when you remove header background and you have 2 option for decrease it:

style.css (around line 663)
#header-down {
    position: relative;
    margin: 0 auto;
    padding: 0 0 40px 0;
}
set padding to padding: 0px;

style.css (around line 1814)
#main {
position: relative;
    margin: 0 auto;
    padding: 40px 10px 60px;
    background-color: #FFF;
}
set padding to padding: 0px 10px 60px;

How can I create top information as same as demo site?

Use this code
<span class="email">support@company.com</span>
<span class="phone">(897) 222 8765</span>

what is the Business Hour code?

put this in text widget:

<ol class="business-hours">
  <li>
    <strong>Monday - Friday</strong> 
    <span class="fright">9:00 - 17:00</span>
  </li>
  <li>
    <strong>Saturday</strong> 
    <span class="fright">9:00 - 13:00</span>
  </li>
  <li>
    <strong>Sunday</strong> 
    <span class="fright">day-off</span>
  </li>
</ol>

how can I add another field to the contact form

* example field name is “phone” (optional)

you must do some thing in the page-contact.php add on lines 100 and 171
$phone = trim($_POST['phone']);
add to lines 140 and 211
.__("\n\nPhone: ", 'my_framework').$phone
add after line 232 or 239
<label for="phone" data-rel="Phone"><?php _e('Phone', 'my_framework'); ?></label>
                <div>
                    <input type="text" name="phone" id="phone" value="<?php if (isset($_POST['phone'])) echo $_POST['phone']; else echo 'Phone'; ?>" class="<?php if (isset($phoneclass)) echo $phoneclass; ?>" onFocus="if(this.value=='Phone') this.value='';" onBlur="if(this.value=='') this.value='Phone';" />
                </div>

How to create gallery?

you must create several gallery post (I create 3 post for demo) then in the posts you needs only put title and select your images from post option.

now you should create new page and select “gallery” from template drop-down menu and select “carousel” or “default” from gallery type on gallery option.

for “carousel” type no needs select thumbnail size or category

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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