An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by templatin

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from templatin:

Please use the contact form for any pre-sale questions as well as post-sale support. You can expect my reply within 24 hours.

Post-sale Support: Read the documentation provided in the downloaded package. It might solve your issues and save time.

Frequently Asked Questions

Where can I find the documentation for UniqueShop?

The documentation is included within the downloaded package.
Its path is: ”/Documentation/index.html”.

The documentation includes the following things and that too with screenshots.
  • Step-by-step theme installation guide.
  • Using other modules and its settings.

Can UniqueShop be customized?

UniqueShop is fully customizable which means you can play in whatever way you like and can have any color, background-color/image of your choice.
If you need any help with customization, feel free to mail me from contact form.

What to do if I get issues (errors/bugs) related to UniqueShop?

Do not panic. Simply send an email from contact form and explain your issue in detail.

The primary colors in the theme are missing even if “UniqueShop Configurator” module is enabled. What should I do?

Go to Back-office > Modules > Modules. Search for “UniqueShop Configurator” module and “Reset” it.

Are the future updates of UniqueShop free of cost?

Yes, of course! The future updates are always FREE.
The updated version can be downloaded from “Downloads” tab in your Themeforest account.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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