An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, Parallelus, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from Parallelus:

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I would rather use your custom menu manager instead of the WordPress 3 menus. How can I enable the menu manager from v1.0 on my updated v2.0 theme?

To get the old menus back you can change the following line.

if ( version_compare( get_bloginfo('version'), '3.0', '>=' ) ) {

In “header.php” on line 360 it should be changed to:

if ( 0 == 1) {

In “functions.php” on line 96 it should be changed to:

if ( 1 == 1) {

Why isn’t the image shortcode working?

Image shortcodes should not be inserted with any line breaks or spaces. They are shown with spaces and line breaks in the demo to make theme easier to read, but in practice, the WordPress editor will cause problems if the code is formatted.

Add the shortcode as a single line without any spaces as demonstrated below:

[styled_image size="medium"]http://mysite.com/uploads/myimage.jpg[/styled_image]

Cforms II isn’t working. How do I fix this?

I’ve dealt with Cforms issues before. Below is a fix that should help.

To fix the problem, try disabling the “popup date picker” feature of Cfroms II (Global Settings > Popup Date Picker). This is a known issue with Cfroms and there is no information I could find on their website explaining when or if this would be fixed any time soon. (reference: http://wordpress.org/support/topic/fancybox-jquery-not-working-since-30-upgrade#post-1632616)

I don’t know what causes this conflict, but unless you absolutely must have this feature disabling it will fix most problems. You can contact the Cforms developers for support on enabling the feature and removing the conflict if necessary. They should be able to provide more details on the cause of the problem.

Heading fonts are not showing for my language (or missing special accent characters). How do I fix this?

The heading font is created using Cufon. If your language is not showing up or special characters like accents are missing there are two things to check.

1) Make sure the font supports your language. You can find information in the help document for all fonts used in this theme. Follow the link in the help document to the download page for the heading font and check the character map to see if it supports the characters you need. If it does not support these characters you can replace the Cufon file with a different font that does support the characters needed, or you can disable Cufon from the theme options (General Options > Miscellaneous > Font Replacement).

2) If the font does support your characters but they are not showing up, you need to recreate the Cufon file (link provided in help document) and make sure to tell the Cufon generator to include these characters.

How do I add the social network icons seen in the demo under the “Stay Connected” heading?

The social icons in the demo were added with the default Text widget by copying the HTML code from the included “HTML-Version” files and pasting it into the Text widget.

The icons are already in the theme’s images folder, however you will need to update the path for the images copied from the HTML files to point to your the theme’s images folder.

Can I have blog posts without an image?

Yes. From the theme options, disable “Placeholder Images” and posts without an image for the blog will show only the title.

How do I remove the “Comments Off” text on the ribbon?

You can remove the “No Comments” or “Comments Off” text by uncommenting the code in the CSS file, style-default.css, at or about line 80:

.ribbon span span {
    /* display: none;   uncomment to hide "No Comments" or "Comments Off" text */
    font-weight: normal; font-size: 1em; float: none; }

After removing the CSS comments it should look like this:

.ribbon span span {
    display: none;
    font-weight: normal; font-size: 1em; float: none; }

How do I show the full blog post on the home page instead of an excerpt with the “Read more…” link?

In the theme folder, find the file “index.php” and change the code:
echo str_replace(' [...]', '...', get_the_excerpt());
To:
the_content();

Just beneath that code you will see the link for “Read more…”. Comment out (or delete) that line to remove the link.

How do I exclude categories from appearing on my home page?

Open the file “index.php” and find the second instance of:

// Excluded categories
$excludeCategories = '';
$excludeCategories = get_theme_var('blogCategoriesMenuExclude');

There will be 2 instances of this exact code, find and EDIT THE SECOND INSTANCE.

Change the code to:

// Excluded categories
$excludeCategories = '';
$excludeCategories = array(1,2,3);

Change the numbers 1,2,3 to a comma separated list of the category ID’s you want to exclude from your home page.

My plugin shortcode isn’t working?

Try wrapping your plugin shortcode in the theme’s “raw” shortcode. For example if you are using the shortcode “[my_plugin_shortcode]” it would be entered as:

[raw]
    [my_plugin_shortcode]
[/raw]

How can I excluded “sticky” posts from my blog page?

Add your “Featured Content” posts in a separate category and exclude the category from your blog.

If you’ve done this and it didn’t work, you can force the sticky posts to be excluded by making a small change in the code.

Open “blog.php” and replace line 61 with:

query_posts(array('category__not_in' => $excludeCategories, 'paged'=>$paged, 'ignore_sticky_posts' => 1));

IE9 doesn’t show my heading fonts. Why?

This is an easy fix.

1. Go to http://cufon.shoqolate.com/generate/ and click “Download” in the top navigation.

2. Save that file as “cufon-yui.js”

3. Copy the new file to “parallelus-unite/js” replacing the one in your theme’s directory.

Why do my sticky posts show on my blog?

First, try adding the featured posts to their own category and exclude that category from the blog. That is how the theme is designed to work and this should keep them from appearing on the blog page.

On some installs the sticky posts are showing on the blog page regardless of being in a separate category and excluded. We’re not sure why this only happens on some installs.

To prevent these posts from showing on your blog pages entirely, you can make the following changes.

Open the file “blog.php” and at or near line 61 replace the “query_posts” call with:

query_posts(array('category__not_in' => $excludeCategories, 'paged'=>$paged, 'ignore_sticky_posts' => 1));

Is there a security problem with Timthumb?

The latest version of the theme uses TimThumb v2 which was created in response to the TimThumb v1.x vulnerability issue reported in August 2011. This new version corrects the security problem so there is nothing to worry about.

If you’re using Unite v2.0.2 or earlier you can update the TimThumb file by downloading the latest version here:

http://timthumb.googlecode.com/svn/trunk/timthumb.php
(right click, save link as…, “timthumb.php”)

After downloading the new file go to your theme folder and replace the old file “includes/timthumb.php” with the new one and you’re done.


If you don’t know about the security issue or want more information visit:

http://markmaunder.com/2011/zero-day-vulnerability-in-many-wordpress-themes/

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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