An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, ait, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from ait:

We usually go throught support questions several times a day to ensure you’ll get an answer ASAP. Please use our support forum for all your after-purchase questions as our support staff don’t have access to Comments section here on Themeforest. Thanks.

Support provided free of charge for the period of 1 year after puchase:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I see blog instead of nice home page with slider, what should I do?

You need to go to “Settings” -> “Reading”, where is section called “Front page displays”.

Please set it to page called Home. If you don’t have page Home in your drop down, you will have to import dummy xml data.

How can I add images to Homepage slider?

You need to use widgets for that. Go to “Appearance” -> “Widgets”.

Drag-and-drop “Home Bar” widget into “Home Bars” box on the right hand side. You can place there unlimited number of bars.

How can I add something to three boxes on the bottom of the homepage?

You need to use widgets for that. Go to “Appearance” -> “Widgets”.

Drag-and-drop “Home Box” widget into “Home Page Box 1” box on the right hand side. Continue with “Home Page Box 2” and “Home Page Box 3”

Dropdown menu is not working, what should I do?

You will need to install a plugin called “WP CSS Dropdown Menu”.

Image upload does not work for me, what should I do?

Please check “upfiles/” directory permission settings. It should be set to 755.

What PHP version do I need?

Template is working correctly only with PHP5.

I’m getting an error “unexpected end of XML source”. What should I do?

You will need to upgrade PHP from PHP4 to PHP5.

How can I create an image gallery?

How can I include text on the homepage below image slider?

You need to use widget for that. Please go to “Appearance” -> “Widgets”, and specify your text in “Home Info Text”.

I have created a contact form, but it does not look like yours on demo site. What am I doing wrong?

Please use the following code for contact form: contact-page.zip

The reason it does not look like ours is that default layout for contact form is very simple, but you can put there your own html formatting.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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