Hey Esmet, one of my clients has somehow broken the footer of the website I made for them. I have checked the widget and menu placement but it all looks fine. Could you tell me what I need to do please? The website is http://www.westminster.school.nz/
Thank you for getting in touch. It seems you have some kind of text widget with a html content that contains an unclosed div, please check it and don’t forget to open up a ticket in our support system for more detailed help. Have a nice day.
Hey, how do i change the header height? is there an easy noob way?
Thank you for using our theme please open up a ticket in our support system in order to receive detailed assistance in this kind of customization. Have a nice day.
Can you provide me with the link to the MailChimp plugin? There are plenty of them, but none of them is called just “MailChimp” as recalled on the documentation.
Thank you for getting in touch. There’s no need to install the MailChimp plugin since it is packed with the theme you just need to go to Plugins and activate it if it is not already activated. For more detailed instructions and general help open up a ticket in our support system at: http://support.esmeth.com.
I already installed it, but when I connect the plugin with my MailChimp account, I get a message saying “Error!”, followed by a long piece of HTML + CSS random code. Any ideas of what could be happening?
Thank you for updating it. Trying updating the current plugin to the latest version and let us know if it works after you followed the steps in the Universe Manual. Have a nice a day.
Where can I edit the “Our Campus” section on the homepage? Can’t find it. And where do the “Sponsors” I add at the theme options section appear? I’ve checked them to spawn on the homepage and assigned the logos, but nothing happens.
Thank you for using our item. Regarding your question in order to add or remove sponsors for the homepage go to WordPress Dashboard > Appearance > Theme Options > General There look for sponsors section. For more detailed instructions and general help open up a ticket in our support system at: http://support.esmeth.com. Have a nice day
Is there a way to change the colour of the theme that isn’t the pre-set themes you have available? I would like a dark green theme?
Thank you for your interest in our item. It is possible to change the predefined colors to whatever color your want it is just a matter of altering colors values from the colors css files. We even support and guidance for customzations so you won’t have any issue in customizing it to suit your needs. Feel free to get in touch if you have further questions. Have a nice day.
comment faire pour n’est pas affiche une image qui n’est pas postés dans un article car là je me rend compte que ce thème affiche toujours une image par defaut même si on n’a pas mis l’image à la une ….
Thank you for using our item. We appreciate if you ask support in english that’s the only language we can offer detailed instructions. Thank you for your understanding. Have a nice day.
Thank you !
I’m from Africa … Please My English is not very well …
So, I asked for it
how to not display an image that is not in an article posted here because I realize that this theme always displays an image by default even if we did not put the image on the front of article or publication …. Thank you
Thank you for updating it. In order to hide the dafault thumb for blog posts is making a quick editing in the file index.php located in the theme folder. Please open up a ticket in our support forum and we’ll provide detailed guidance on how to achieve that. Have a nice day.
I don’t understand this …WordPress Dashboard URL & Login Credentials
If I want you can gives indications
but I want just this :
how can I hide or not display the thumb or default image.
Thank you for updating it. We have replied your ticket in our Support Forum. Have a nice day.
Hi Esmet, I just installed the theme, but it is not possible to install any more plugins or updates. I get this error message: error setting certificate verify locations: CAfile: /mnt/web1/d3/83/51611483/htdocs/LuSciMed/wp-content/plugins/event-espresso-free/gateways/cacert.pem CApath: none
What have I done wrong? Thank you for help.
Thank you for using our item. Please take a look at our reply to your support ticket where we explain about the possible causes from the Event Espresso plugin. Have a nice day.
Hi, Pre-purchase question: Do you know if it’s possible to display the courses in a calendar mode?
Thank you for your interest in our item. In the current version of Universe WordPress Theme, this is only possible if you use a thirdy plugin, for example you could use some event plugin such as Event Calendar and post courses instead of events, then you could choose to display them using a calendar layout. Have a nice day.
Hi, Please can i upload the universe_dummy_data.xml file via ftp? what location do i put it. I cant seem to upload it directly in admin. pls help so i can get started.
Thank you for using our theme. The Universe Demo content should be uploaded using the WordPress Admin Dashboard. Please take a look at the Universe Manual for more instructions, you find it inside the downloaded package from ThemeForest If you need assistance to get the theme installed please send us your WordPress Dashboard login details using our support forum and we will guide you in the installation and setup process. Have a nice day.
I’m having the same problem, I added a block for Instagram (by duplicating an existing block) in the header.php, but I still don’t see the instagram icon on the header. Please help!
Thank you for getting in touch please open a ticket at our support forum and we’ll provide you detailed assistance. Have a nice day.
I’m at a bit of a loss here. The theme is great but for the gallery I dont’ see any means of actually adding photos to it. Do I need to import them from some third party site? I see no means to actually assign photos to galleries.
I also don’t see the Sponsors section anywhere on the theme when displayed. I have set them to be on in the theme settings but they do not appear on the page.
Thank you for using our item. Regarding your question please open up a ticket in our support forum and provide us with your website URL and login details and we will send you a solution right away. Have a nice day.
hi, i’m interested in buying your theme, before i do can you tell me if i can change the header color
Thank you for your interest in our item. This is possible with some CSS customizations, some buyers have done so and it worked pretty well. Have a nice day.
Hi, I want to redirect the ‘apply to this course’ button to a different webpage. I’ve already done so. However I do not want it to be applicable with every course. Is there any way with which this button does not appear (or appear unclickable) on courses whose custom field ‘core_course_status’ is set to not available?
Thank you for using our item. Regarding your question this can be easily done with a simple if check to see if the course has a status of ‘not available’ if so don’t print the course button markup. We can help you with detailed instructions in our Support Forum please open a ticket and we will provide detailed instruction on how to achieve that. Have a nice day.
please, help me, waiting your respons
please help me. how to fix this bug?
Thank you for getting in touch. Regarding your question, here are the answers:
At first place let me explain how the course search system works. When you search for a course the query looks for a course title matching and for a taxonomy term OR other taxonomy term and this way you will have the same results since you are searching for courses that belongs to certain campus or discipline or study level, when you have a small amount of posts for the course custom post type the system will show you the same results. The query with the OR operator works well when you have a great amount of posts for this custom post type.
An easy way to fix this behavior for a small amount of posts is changing the OR operator to an AND operator and this way you will restrict your results for a combination of queries, for example when you search you should enter a course title and choose a campus, discipline and study level since you are using an AND operator the system will only show the course the have a title AND a specific campus AND a specific discipline AND a specific study level. Here is how to change the current operator to AND operator:
1 – Browse to your theme folder/core/includes and open the theme-function.php file
2 – Look for the function course_search_args() and change ‘operator’ => ‘OR’ to ‘operator’ => ‘AND
3 – Test the system again and tell me the results.
Regarding the error 404 when you put a course taxonomy in the URL is related with the fact we don’t have a taxonomy page template since these taxonomies were meant to be used in the search system and not as tool to categorized courses. Have a nice day.
Stupid Question maybe, but how “changeable” is the theme? If i want the duration of an Image in the Slide to be longer or want to put the “Upcoming Events” Part more to the top is it (easily) possible to do so?
Thank you for your interest in our item. The Universe theme comes packed with easy to use theme options if you need some more control our support covers basic customizations instructions including on how to make small adjustments. Have a nice day.
Thanks a lot! Is there actually a possibility for a longer support than 1 year, or some sort of lifetime-support?
Thank you for updating it. Regarding your question according new Envato Support policy when you buy an item you have six months of support if you need to extend it you can buy an extended support along with your item purchase. There’s no lifetime support but you can always hire for freelancer customizations and help. Have a nice day.
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