299 comments found

Hey,

First, congratulations, you have a great product, i’m a happy customer.

By the other hand: in a single project, when the pics are loading, they show one each other up, until they are grouped into the slider when loading is complet. My english is enough to explain that error? is strange see all the image in the project loadin across the heigh of section until they complete load to get group into the slider. Im the only that have noticed that? do you have a solution?

Regards.

UmbrellaStudios

Hi

For the best experience and a great reponse, can you please move this to our support forum at Support

Hi!

None of the following show on the Who We Are template – text content, background image, background video, featured image.

And on the contact page the featured image doesn’t show in the content area. Any suggestions?

Default-user

Never mind. Got it. Doh! The background videos aren’t working, though. Any suggestions?

UmbrellaStudios

Hi

For the best experience and a great reponse, can you please move this to our support forum at Support

hello i would like to ask if work the background video like the demo?? http://valerie.umbrella.al/background-video/
UmbrellaStudios

Do you need to make the background video page ?

Default-user

yes can i ??

UmbrellaStudios

You can use it only on Default Page Template

Okay, so I’ve gone through the .po and .mo files, and I cannot find where to change the “Back to Projects” text. I understand that you usually just send people to your support, but you need the license code, which I cannot find to save my life. You can’t just click the download license anymore, it’s not there?

Could you either explain what to change in the .po or .mo file, or tell me exactly how to find the license file?

I’m hoping you can just tell me what to change….

UmbrellaStudios

You can find it by going to Downloads tab, and click Download on the bought item.Than from the drop-down choose “License certificate & purchase code”.

Hello,

how can i set two or multiple markers in the google map on contact page?

Greets Leiv

UmbrellaStudios

Hi

For the best experience and a great reponse, can you please move this to our support forum at Support

invent Purchased

i tried locating the “demo xml” file to load the demo contents but no luck. i only found a file named “valerie.wordpress.2012-12-23.xml” and when i imported it, it didn’t load the demo contents but rather couple of posts on the home page.

i sent couple of email too but no reply yet.

Appreciating your support…

UmbrellaStudios

Hi

For the best experience and a great reponse, can you please move this to our support forum at Support

I was thinking about purchasing this theme, but before I do, I wanted to make sure it will work on WordPress 3.9. It seems as though this theme hasnt been updated to work on newer versions of WordPress. Thanks in advance.

UmbrellaStudios

Hi

We will make sure to update it today, and it should work with 3.9

Kind Regards

Default-user

I purchased the theme and have been having issues. I tried to log in to the support system and its asking me to verify with a purchase code. I can not find this code anywhere. I can also not find any other way to contact you. Any help would be great. Thanks

UmbrellaStudios

You can find it by going to Downloads tab, and click Download on the bought item.Than from the drop-down choose “License certificate & purchase code”.

visyon Purchased

Hi, i buy more time ago your template. I’ve a small problem, I can not understand the right size to put my logo on a top bar. I tried to do it from the control panel of the template but when i look the result on mozzilla or explorer the size is abnormal, but in safari or chrome the size don’t change…why this???

UmbrellaStudios

Hi

It seems this one needs more technical knowledge so, can you please move this to our support forum at Support

Rishana Purchased

I found the below to be super helpful…

Go to Theme-Directory/includes/posttypes.php

On line26 : ‘slug’ => “project_item” change to what-ever you want, and go to permalink and save them back to refresh Rewrite Rules.

Is there any way to change the “project_catagory” to something different as well?

UmbrellaStudios

On the same script replace line 33 with :

),array( ‘hierarchical’ => true, ‘label’ => _(‘Projects Category’,”um_lang”),’show_ui’ => true,’query_var’ => true,’singular_label’ => _(‘Projects Category’,”um_lang”) , ‘rewrite’ => array(‘slug’=>’project_category’) ) );

Than you will notice the label where to change it.

I have a question, I want to make the menu bar more transparant how can I do that?

UmbrellaStudios

Go to Options – Custom css and paste this :

.header{  background: rgba(0,0,0,0.60); }

I have a question, How can I add animated welcome note’s to the standaard template?

UmbrellaStudios

They do not support animated notes.

I have a question hoe can I add animated welcome note’s to the standaard template?

UmbrellaStudios

They do not support animated notes.

Hello,

I would like to ask for your assistance regarding, social media share buttons in single project pages. I want to pull them to the bottom of the specified box. And is there a way to add clickable links underneath the Categories folder on the same place that I mentioned above instead of social media share buttons?

Many Thanks

UmbrellaStudios

Hi

It seems this one needs more technical knowledge so, can you please move this to our support forum at Support

brucehk Purchased

Hello,

I can sign in to your old helpdesk But I cannot sign in to your new support.umbrella.al When I sign in at the new support site i get the message that username and password do not match. I look for “Forgot password?” but there is none i try to create a new account and the system says my email has already been used. Can you send me a new password please?

thanks

Bruce Harwood

UmbrellaStudios

Hi

You have to re-register your self at our new support system.

Kind Regards

Dear, Umbrella Studios.

I was wondering why do all my backgrounds look so different on mobile devices? It keeps playing the sliders, which is fine for the home page, but not for the selection of the projects, blogs, about us, or contact us. I provided a different background in each page selection (mostly the pictures are the same compare to the sliders that are provided for the home page). I want to keep things steady when our audience enters each page. It’s a bit confusing when everything is playing in the background, while your trying it read or observe something!

Question… Is there away to stop this on phones and tablets? If you want a better explanation go to: www.thedarknesspeering.net and you will find the Valerie template. Also make sure to check it out on mobile devices compared to a regular laptop or computer. I want my backgrounds to be steady when they click on each page, again the home page is fine! It’s one of the reasons why we purchased this amazing template! The home sliders with the texts look outstanding!

P.S. Oh, and I almost forgot to say the only different background picture that was added in our domain website was in “Contact Us” you see the main character on the left side of the screen. But on mobile the sliders take over the picture, I still don’t get it? I want the mobile page to look close like the regular one. That’s all I’m really asking!

Thank you for your time and keep doing the fantastic work!

UmbrellaStudios

Hi

It seems this one needs more technical knowledge so, can you please move this to our support forum at Support

Hi!

How I can remove the box with personal info(adress, mail and phone) in the contact tab? I can’t see the option.

UmbrellaStudios

Hi

Yes you can, but instead of placing a Project Page on Menu place a Project Category URL there.

As for the team page, go at Team members and delete all the posts while leaving only the post where talks about you.

Kind Regards

Default-user

gr8! Thnaks for the help! One more question,l how I can reduce the opacity of the layouts?

UmbrellaStudios

Paste this at Custom CSS :

.columns , .shortcodes { opacity:0.5; }

Kind Regards

Hi,

Since updating the template the following issues have cropped up with our website: - WooCommerce pages have changed to 100% width and do not look right. - Posts will only display on the homepage and blog page when marked as sticky.

If you could lend a hand that would be great, please tell me what you would need (login details etc.).

Thanks

UmbrellaStudios

Hi

Valerie does not support WooCommerce, WooCommerce needs special theming and Valerie does not offer that, it was never advertised as it does.

Kind Regards

Hello I was wondering why theres been no updates to this theme in almost a year? I made a site with this theme and it was hacked yesterday and Im hoping my programmer will be able to get the site back? The tech support at Bluehost could not. I dont want to loose the site with all the customizations we’ve done. I’m wondering if it not having an update in 10 months is the reason it was hacked.

Malcolm Malcolm Designs

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