Discussion on Vanessa - Responsive Multi-Purpose Wordpress Theme

136 comments found

AnaCeli Purchased

Hello, I have just purchased the Vanessa template and have been trying to install it. I am having difficulties, but am not sure if it is because the installable file is 20MB?

Also, I could not verify my purchase code for some reason, so I am writing on here.

Thanks,

Ana

Default-user
AnaCeli Purchased

Thank you for your reply – the problem is, however, that I have the purchase code, but when I paste it to open a new ticket at WPLAB, my code is not verifiable. So, this would be my issue.

wplab

Hello! You have registered “Anaceli” username, but, you should use the SAME username as you have on ThemeForest (AnaCeli), that’s a reason. I’ve deleted your account so you can register new one. This is an important point that must be met to check your license and it is described on user registration page in a big green square ;)

http://wplab.pro/signup/
Default-user
AnaCeli Purchased

Alright, wow what a little detail :) Thank you

Hi,

How can i enable the coming soon page? i tried to on the ” Coming Soon Mode ” but nothing happens. please help asap

thanks

wplab

Try to press on “Download” button and you will see a drop down menu with “License certificate” link

Default-user

ah thanks!

Default-user

please reply to my report asap thank you very much and more power!

TLoc Purchased

Hello,

I’m trying to do a form but not the classic contact form. I want to have more fields in the form. Can I do that with any of the elements of the Visual Composer?

I’ve tried to do the form by myself but if I set an input as required then I cannot update because wordpress ask for the required input in the editor! Is there any solution?

Thanks

wplab

Hello!

I can recommend you to use some plugin that developed for that purpose like Gravity Forms or Contact Form 7

Best regards, WPlab

TLoc Purchased

Hello again! I am having problems with LayerSlider. A Scroll Bar appears next to the image on the right side. How can I get rid of it? I have tried to create a ticket in your support system but for some reason my purchase code cannot be verified…

wplab

Hello!

Check that you have used the same login as you have at ThemeForest: TLoc (first capitalized letter) and here is an instruction how to find your item purchase code http://wplab.pro/purchase_code.png

Please be sure that you have used latest versions of LayerSlider (5.3.2) and Vanessa theme (1.5.8)

Hi,

I’m having problems registering for the wplab account. It does not ask me for a purchase code. I used the username I have on themeforest and the same e-mail address. (can’t recall if I got a sucess message after registering), then I get wrong credentials when logging in, but I’m sure I used the right ones as I did a copy/paste… Would be great if you could check if the registration system is working and let us know so I can try again.

Anyway, what I was looking to know was if there is a clean way to export Theme Options for your theme? (even if that means SQL scripts) I see that some themes based on frameworks have options to this from the admin area so I was wondering if you were using such framework. I see a wproto folder, but doing a search for that I can’t see if that’s a known framework or something you built inhouse…

The theme options question is kind of urgent so I would really appreciate if you could help with that.

Thanks!

wplab

Hello!

Our support system works fine, you can open your ticket here http://wplab.pro/create-ticket/ then choose your product (Vanessa ex Picasso WordPress theme) and paste your item purchase code in “Purchase code” field.

Theme settings are stored in “wproto_settings” option as a serialized string, see wp_options SQL table. Settings, regarding to posts / pages / custom posts etc. are stored as custom fileds.

Hope that was helpful!

Best regards, WPlab

Default-user

Grand. Thanks for such a quick reply! Just for clarity about the framework, I’m sure others would benefit from knowing also… Is wproto a in-house framework you guys wrote or is it a public framework? Is there any documentation for it?

wplab

Wproto is our own framework that we developed as a core of our themes and it has no documentation for developers yet, sorry

hi, just to let you know something is wrong is the live preview the page is opening and searching but not showing any design…

wplab

Hello!

It seems something going wrong with ThemeForest, preview works fine, you can access it here http://theme.wplab.pro/vanessa/

Regarding your questions, theme has no “Make my wish” button, it is possible to do all what you described, but some things require theme customization job, it is not difficult for a website developer / freelancer who are familiar with WordPress. Please note that we do not provide customization job as a part of our support.

Best regards, WPlab

fredbros

thx, but you haven’t answered my questions if you offer free customizations like placing the logo above the menu? I don’t use a developer and expect form form a template to offer diverse options for users without knowing coding.

wplab

no, sorry it has no “centered menu” header layout

Hi there,

Nice theme, however I’d like it more without the loading animation and effets on image (I prefer a simpler version).

Is it something I can change in the admin section?

If not I’ll chose another theme.

Thanks! T.

wplab

Hello and thank you! Yes, You can disable preloader via theme options and layout animation via Visual Composer row settings

Best regards

reggy23 Purchased

hey wplab, I love this theme but I have 2 questions

1 – in the filter section, is it possible to remove the all tab with its content inside and just keep the other tabs with their content?

2 – is it possible to change the color of pink to something else like black?

wplab

Hello!

I can say YES for all two questions :)

reggy23 Purchased

Ok more questions

can the home slider have a video play?

Default-user
reggy23 Purchased

can i put the font in eurostile?

wplab

As i know, LayerSlider doesn’t support video backgrounds for a slides, and i can’t answer to your second question because i don’t know what is “eurostile”

Best regards, WPlab

Default-user
reggy23 Purchased

eurostile is a font.. So how can I pout a youtube video on the website??

When I use the animations on a page I cannot change the stablished title, How could I? another question is that show me Java code and I cannot hide or delete. Thanks for your help

Default-user

dev.exclusivetraining.es

Default-user

I would like to delete or change title as pie chart, team or either…

wplab

We do not provide support via comments, use our support system to create a ticket. Support requests are being processed on business days in the order they were received, from 10:00 to 18:00 (UTC+2 time zone, Europe)

reggy23 Purchased

Hello wplab I need to have these questions answered before i purchase the theme

1. is it possible to completely remove flawlessly the OUR TEAM section in the homepage?

2. when you click on an item that is in a work section it comes with a slider which is good. but can you remove the author description and post comment content that is under the slider?

3. can you put shortcodes like accordions and such under the slider of the items of the work section?

wplab

Hello, dear reggy23!

Please read our support policy http://wplab.pro/support-policy/

We can’t teach you “how to build website”. Read theme documentation and plugins documentation which you used.

Support for our items includes:

- Fixing bugs and reported issues; - Providing updates to ensure compatibility with new software versions;

What we can’t help you with:

- WordPress general support/howto’s (please, use wordpress.org forums for that); - new features implementation and extending themes functionality; - themes modifications and customization; - complex individual server-side issues; - third-party plugins and any other things that are not related to our products directly.

Best regards, WPlab

Pre Purchase question….. Does the home page slider support looped videos with auto play that do now show a youtube link or vimeo link? My client wants a looped hd video background as the slide with text Cheers

wplab

Hello! As i know, LayerSlider doesn’t support video as backgrounds, sorry

Dshapow

Thanks for the quick reply…love the layout so Ill purchase it anyway and customize it…cheers

wplab

Thank you, mr. Dshapow for your comment, and sorry for late reply, because i believe that 8 hours is not a quick reply :)

The Theme Forest description states that this theme is WooComerce compatible up to v 2.1.x?

Is this correct or has it been updated?

ShoutOut

wplab

Hello! It is compatible with latest WooCommerce 2.1.x Best regards, WPlab

Shadyzz Purchased

WPLab…

I’ve asked a few questions here regarding my purchase, and have been replied to by you with short and snide comments to use your WPLab website.

However, on your WPLab website, I can’t even open a ticket because it’s asking for a purchase code. I was never given a purchase code from Envato. I only have a transaction code and that does not work. Therefore I can not open a ticket.

This is seriously frustrating, I can’t even make simple changes to this template because there are so many errors and when I do get past those, I can’t make changes because you’ve hidden the CSS to protect your work so that I can’t edit it as I need to.

One thing that I absolutely do need, from you is the custom CSS to remove the post dates from author boxes, site-wide.

When I bought this theme, I thought it was completely customizable, but it’s NOT.

If these issues can not be resolved, I’m going to be petitioning Envato for a full refund because I can’t use a template in which it’s developer is hiding it’s code from the purchaser.

Thank you for your help, hopefully.

wplab

How to find purchase code:

Go to Downloads page, find “Vanessa” theme, click “Download” button then choose “License certificate & purchase code”. Now you can open a ticket, right?

Which many mistakes do you mean? Write them in your ticket.

WE DO NOT HIDE ANY SOURCE FILES TO PROTECT OUR WORK. Theme skins CSS was MINIFIED to speed up loading, Source file for each skin can be found in /css/ directory, e.g. skin-default.less

If you think that this theme does not match your needs, just get your money back.

Best regards

Shadyzz
Shadyzz Purchased

My apologies to the creators of the Vanessa theme, the previous post was written by a freelancer I had doing the work on the blog for me, he is no longer employed and I have undertaken this on my own. I had absolutely no idea this post even existed until sorting through the mess that he left.

I do no condone the tone of the previous post, and I do apologize for his behavior & tone.

I do have questions and will post them to the site you listed.

Again, thank you and my sincere apologies.

wplab
wplab Author

Hello, dear Shadyzz! We are always happy to help! Best regards, WPlab team

hello, I am very interested in your theme but I have several questions before buying:

1 / IE 8 IE 8 still represents 25% of the browsers used in France in 2014. This figure is even more important for companies. What happens if a user uses IE 8 and wants to see a site created with your theme? He can still see the site?

2 / You say “translation ready” what does that mean exactly? - The theme is it available in french? - The builder is it available in french?

3 / Is it possible to add social networks like Viadeo?

Thank you in advance for your reply

wplab
wplab Author

Hello! Here are some answers:

1) IE8 is not supported, sorry. Some features of theme may not work as expected in this outdated browser.

2) This means that you will be able to translate a theme to any language. Currently it has only English language in the box.

3) Could you elaborate on this, how you plan to add Viadeo network to your website?

Best regards

Default-user

I know that IE8 is old, but to my regret it still represents 25% of browsers. It is not to be neglected. Hence my question: with ie8 browser, the siteweb will not display at all ? OR only certain elements will not work ?

Viadeo is a professional social network. Is it possible to add to your theme icons and links (like you to top with facebook and twitter) What is the list of social networks available on your site and it is possible to add customizable?

wplab
wplab Author

You can open our demo in IE8 and look how it works. I’m afraid that Viadeo icon is not presented in a list of icons that theme supports, see FontAwesome icons http://fortawesome.github.io/Font-Awesome/icons/

endm Purchased

Hey, how i can change my position (Google map) on Contact Page ?

Best regards

wplab
wplab Author

Hello

Scroll down your page in WP admin mode and look at “Contacts page settings” metabox, here you will find “address” block.

Please use our support system next time http://wplab.pro

Best regards

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