Discussion on Vanessa - Responsive Multipurpose WordPress Theme

159 comments found

Hi there!

I’ve purchased the theme; however, I’m unable to create an account on your support site (says that the user name / email has already been used – which it hasn’t).

The question I have is that I selected my skin and have tried to modify the header so that although with the skin it is white, I want to change it to black (header meaning the area behind the nav menu & logo). However, when I make this change to the header, it is still white. Do I need to insert CSS code? If so, can you please provide the code for this?

wplab

Hello!

I’ve just checked it, and we really have an account with “Alliantevents” login, so there is no need to register again, and if you don’t remember your password, you can restore it by clicking “Forgot Password?” link.

Regarding to your question, if nothing happens when you tried to modify skin settings, it can be result of blocking file_get_contents() PHP function by hosting provider or additional plugin like iTheme Security if it installed. You can read more here http://wplab.pro/article/im-trying-to-change-colors-for-my-theme-but-nothing-happened-ive-got-an-error-while-stylesheet-compilation-process/

To resolve that problem, check installed security plugins or contact your hosting provider for error logs and then create a ticket with host answer, your website URL, access into your WP admin and possible FTP access at our support website and we will help you.

Support requests are being processed on business days in the order they were received, from 10:00 AM to 06:00 PM (UTC+2 time zone, Europe)

Best regards, WPlab

Quick question. My site is in this never-ending loop when viewed. Any ideas? I’ve disabled plugins, played with the maintenance and coming soon modes and I cannot figure it out. Thanks

http://randipandi.com

Thanks

wplab

Hello

Create support ticket here http://wplab.pro

Support requests are being processed on business days in the order they were received, from 10:00 AM to 06:00 PM (UTC+2 time zone, Europe)

Thank you!

Jedi777 Purchased

Hi,

I’d like to hide the entire bar under Photo Album posts that says the author name and gives 1 share button and 1 comment button.

Is this possible?

Thank you!

Default-user
Jedi777 Purchased

I’d also like to hide the DATE from the Photo Album posts if that is possible.

Thank you!

Default-user
Jedi777 Purchased

And last question..Is there a way to stop the Photo Album images from auto-transitioning? I’d like the Featured Image to stay put unless someone clicks for the next image.

wplab

Hello

Create a support ticket here http://wplab.pro

Support requests are being processed on business days in the order they were received, from 10:00 AM to 06:00 PM (UTC+2 time zone, Europe)

Thank you!

please When you update . Just change the information

wplab

Hello

You will find a change log in “Update a theme” screen in your WP admin. All customers receive notifications via email when new update released.

Best regards!

Default-user

please sent my email your email and if have viber send me

Changelog – how do I see for the latest updates?

wplab

Changelog can be found at Theme Options -> Update a theme screen

WPML & 503

Hi,

I’m experiencing a big issue with “WPML Translation Management”. I use WPML for a woocommerce multi language site and I have other WPML plugin installed (WPML Multilingual CMS, WPML String Translation, WPML Media and WooCommerce Multilingual).

The problem only occurs when ””WPML Translation Management”” is active: when I disable it everything goes fine (but of course the shop page does not behave properly). I’ve tried to disable one by one every other plugin and none of them seems related to this problem.

The issue is that I can’t update ANY page because it returns a 503 error: I can create a page but not edit it in any way, not even press the update button without changing a thing.

I have the last version of Wordpress Core, the last WooCommerce and of course the last version of all your plugins.

Please let me know how to solve this issue.

Best regards

wplab

Hello

You’ve found a problem in “WPML Translation Management” plugin :) So i belive, now you can contact plugin’s author to resolve it :)

Hi there, Can the cart icon be removed from the pricing-list? and where?

wplab

Welcome to our support system http://wplab.pro

Support requests are being processed on business days in the order they were received.

Default-user

great help

wplab

Thank you, friend! Hope you like our theme!

hi please add in shopping user sell products

Default-user

The customer will be able to sell product

wplab

Sorry but I do not quite understand your question. Install Vanessa theme and WooCommerce plugin and you will be able to sell products

Default-user

wow me no sell product ,sell user product example themeforest

hi i can’t upload the theme , name : wpl-vanessa_v1.7.1 desn’t can upload for theme :(

wplab

Hello

Try to upload a file via FTP http://codex.wordpress.org/Using_Themes#Adding_New_Themes

If you need some help, create a support ticket here http://wplab.pro

Support requests are being processed on business days in the order they were received. Also, take into consideration our time zone UTC+2 (Europe).

Thanks!

Hello,

I switched the header layout from “standard” to “big background” to accommodate a large logo, but the fuschia navigation line turned into a large fuschia boxed background for the menu text. Is there any way to keep the “big background” header style, but change the large fuschia box to the original fuschia navigation line that displays along the white horizontal header line?

Thanks for your help!

wplab

Hello

Theme has two styles “standard” and “big background”, and has no additional options for header styles like you described. Please use custom CSS rules if you need some non-standard customization.

Please use our support website next time http://wplab.pro

latc Purchased

Hello, I tried to update my theme in the theme options in the WP admin, but after I input the API key it says: “Error: This theme was not purchased by you.” I tried to generate a new API also, but i get the same error message. Please help!

wplab

Hello

It looks like you modified template sources and changed theme name from Vanessa to your own. Restore your style.css meta information to default or create a child theme if you need to make some changes in sources and you wanna keep auto updates http://codex.wordpress.org/Child_Themes

Please use support forums http://wplab.pro next time

Hello!

I am using Godaddy’s Managed Wordpress hosting and my coding knowledge is very limited.

I am attempting to upload the demo data and keep receiving an 500 error.

Unfortunately, I don’t know how to access the php.

Can you walk me through this?

Thanks!

wplab

Hello!

Create a support ticket here http://wplab.pro with your FTP and WP admin login details and we will help you!

Hello,

I have been trying for several days to establish an account at wplab.pro and cannot get anywhere. At first it allowed to create then when trying to log in it tells me wrong username/password.

Please help! I am becoming very frustrated!

Additionally, the two things I am trying to find help on are -

1. I have changed the color scheme on my site to custom colors; however, random font is still the default pink color. (ex. Testimonial Titles, WooCommerce price, etc)

2. Inside the tab feature – I have entered correct code to have a side by side image/text. It displays correctly in preview but when live it moves the text below the image.

wplab

I’ve emailed you your login and password to our support website. Please provide your website URL, login details for WP admin and FTP login details

Default-user

I have not received any email?

wplab

Email was sent to laurenjanee86@gmail.com from hello@wplab.pro, check your inbox or spam folder

Hi! Is the Theme compatible with wpml?

Thank you, Ileana

Default-user

I’m sorry but the video didn’t work when I was looking at your demo! Now it works, so my question was useless!

Ok for number 3, thank you. Where can I find tutorials and full documentation?

Thank you, Ileana

wplab

All documentation and additional links can be found in the full theme archive file

drrmx Purchased

question: where can i found the shop files in the template for woocommerce? the product category and so on…?? or how can i overwrite the at the moment used? because i need to delete the sidebar in product single page…

wplab

Hello

You can create a support ticket here http://wplab.pro

Hello, Just purchased this theme! I love the entire layout, but I have two problems.

1. I actually want the black grid to show over the header. (like in the demo). I went to the admin options, then content area. the “Display dark grid that will cover all slides:” is already marked “yes”, so I switched back and forth between “yes” and “no” and there’s no change. 2. Also what are the dimensions of your header (in the demo), I’m trying to scale my images so they will look similar and so far it’s not looking too good.

wplab

Hello

Please make sure that you’re using latest version of LayerSlider plugin and “Default” skin for it. Dark mask works only with default LS skin. We use 1920×1100px image size for demo slider. Hope that was helpful!

Please use our support system next time http://wplab.pro

Best regards

Hi,

My site is www.smileymediachennai.com. How do we edit the contact form in the contact us page. I would like to change the text box and also i would like to give required fields options. Pls help. TIA.

wplab

Hello

Theme has a build-in simple contact form and and it is not a substitute of contact form plugin. Please use any available plugin to build your own custom forms like Gravity Forms or NinjaForms.

Best regards

Hallo i would change size, color, slogan in slideshow home. I want change style how can i do?

wplab

Hello

Go to Dashboard -> LayerSlider screen, choose and click “edit” slider, then scroll down a page into Layers list. You can change style properties at “Styles” tab for each layer. Rest part of documentation can be found at top of this page, just click “Help” link

maverik1986

yes but if i want change style where i can see codec already ready for give different text style?waiting answer

wplab

I’m sorry but I’m not sure tat I understand your question, what is codec?

You need support, please create a ticket here http://wplab.pro

Support requests are being processed on business days in the order they were received, from 10:00 AM to 06:00 PM (UTC+2 time zone, Europe). Please note that your time zone may differ.

Support policy: http://wplab.pro/support-policy/

i have to change read more button how can i do in some page i want delete and in other i want remuve. where is the line codec?

wplab

Welcome to our support system http://wplab.pro

Support requests are being processed on business days in the order they were received, from 10:00 AM to 06:00 PM (UTC+2 time zone, Europe). Please note that your time zone may differ.

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